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https://purl.org/pe-repo/ocde/ford#3.03.03
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https://purl.org/pe-repo/ocde/ford#5.02.04
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ODS 3: Salud y bienestar. Garantizar una vida sana y promover el bienestar de todos a todas las edades
55
https://purl.org/pe-repo/ocde/ford#6.04.08
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Satisfacción
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Calidad de atención
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Satisfacción del Paciente
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1
artículo
Publicado 2022
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Objective. To determine the relationship between quality of care and users satisfaction in the outpatient clinic of the Daniel Alcides Carrión National Hospital, in Callao (Peru). Methods. The study was quantitative, observational and cross-sectional. The non-probabilistic sample consisted of 100 users. Two scales were applied to measure the quality of care and users satisfaction, which were previously validated and validated. Spearman's rho test was applied in the inferential analysis. Results. The 51% perceived the quality of care to be fair, compared to 39% who considered the quality of care to be good. On the other hand, 39% of the sample was found to be moderately satisfied with the service and 29% was satisfied, but 32% of the sample was also found to be dissatisfied with the service provided by the health personnel. Conclusion. There is a direct relationship between quality of ca...
2
artículo
Publicado 2024
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Introduction: The quality of care and user satisfaction in an emergency service has become a priority concern for patients. Especially since the health system does not supply enough to public establishments to provide quality care and obtain user satisfaction. Objective: Establish the relationship between the quality of care and user satisfaction in an Emergency Service of a Social Security Hospital. Methodology: A cross-sectional analytical study was carried out with a sample of 400 patients in a Social Security Emergency Service in the southern region of Peru; The SERVPERF questionnaire and the one elaborated by Feletti G, Firman D and Sansón-Fisher R were used as instruments to measure the variables. The data was presented using tables and graphs. Results: The dimensions of the quality of care such as reliability, responsiveness, security, empathy, and tangible aspects, it was found ...
3
artículo
Publicado 2024
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Introduction: The quality of care and user satisfaction in an emergency service has become a priority concern for patients. Especially since the health system does not supply enough to public establishments to provide quality care and obtain user satisfaction. Objective: Establish the relationship between the quality of care and user satisfaction in an Emergency Service of a Social Security Hospital. Methodology: A cross-sectional analytical study was carried out with a sample of 400 patients in a Social Security Emergency Service in the southern region of Peru; The SERVPERF questionnaire and the one elaborated by Feletti G, Firman D and Sansón-Fisher R were used as instruments to measure the variables. The data was presented using tables and graphs. Results: The dimensions of the quality of care such as reliability, responsiveness, security, empathy, and tangible aspects, it was found ...
4
artículo
This research work was carried out with the aim of analyzing the impact of the implementation of quality policies in public hospitals in the Callao region, hospitals that are under the direction of the Callao Regional Government and its Regional Health Directorate. As it is public knowledge through the various written, radio, television and digital media, the health system's problem with regard to user satisfaction is very high, this evidenced by the high percentages of dissatisfaction that The frequent user has health services, related to the lack of medications, poor treatment of service providers to users, obsolete technology, excessive time to obtain medical appointments and other factors that generate a decrease in this degree of dissatisfaction; In this work we can see how the correct implementation of quality policies in the various health institutions of the Callao Region that ar...
5
artículo
Publicado 2020
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Introducción: Maternal and child health care is a priority for health services, it is essential that all pregnant women comply with the necessary amount of prenatal care for proper supervision of pregnancy and the detection of possible warning signs or complications in a timely manner. Objective: To identify the association between the health provider factors and the number of prenatal care in the users of the Carlos Lanfranco La Hoz hospital attended in 2019. Methods: quantitative, relational and non-experimental design study. 342 pregnant users attended from January to December 2019, who were selected through a systematic probability sampling. For the statistical analysis, a descriptive statistic was used through the distribution of absolute and relative frequencies and an inferential statistic through the use of Poisson regression. Results: The age ...
6
artículo
Publicado 2023
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Objective: To identify the degree of satisfaction among users attended via telemedicine in the general medicine service at the Primary Care Center II Lurín (Peru) from October to December 2022. Methods: The research was observational, non-experimental, prospective, and descriptive. The sample consisted of 140 users selected through simple random sampling; the study was conducted with a 95% confdence level and a 5% sampling error. A questionnaire was administered to insured individuals who had been attended via teleconsultation, and descriptive statistics were applied to categorical variables. Results: A satisfaction score of 3.49 was found, corresponding to "neither dissatisfed nor satisfed"; in the tangible dimension, a satisfaction score of 2.52 was found, corresponding to "partially dissatisfed"; in the utilitydimension, a satisfaction score of 2.46 was found, corresponding to "par...
7
artículo
Publicado 2025
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Objective: Describe the reasons for the use of commercial infant formulas in mothers who are users of a primary care health facility in Chiclayo-Peru. Method: Qualitative, descriptive study, developed with 16 mothers who attend the José Leonardo Ortiz Health Center, province of Chiclayo, Peru, between March and April 2024, data collection was done using an interview guide, validated by judgment of experts and pilot test, with the approval of the institutional ethics committee. The findings were processed through thematic content analysis. Results: It was found that the most frequent reasons for the use of commercial infant formulas were; low milk production, maternal situations and misperceptions about the composition and benefits of commercial infant formulas. Conclusions: Mothers use commercial infant formulas, given the slightest discouragement in dairy production, driven by their er...
8
artículo
Publicado 2023
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Patient satisfaction is a fundamental indicator of quality in healthcare services. There are few previous studies in Physical Medicine and Rehabilitation (PM&R), a specialty that serves patients with disabilities, who have the right to receive the highest quality healthcare services. The aim of this study was to evaluate user satisfaction in the PM&R outpatient clinic of Edgardo Rebagliati Martins National Hospital (HNERM) from July to September 2022. A descriptive cross-sectional observational study was conducted. Satisfaction was evaluated using the SERVQUAL survey. 93 participants were included, 49.5% had a time of less than 6 months since their first visit to the outpatient clinic and 59.1% received only physical therapy. Overall satisfaction was 72.4%. Satisfaction by dimension was 79.6% for safety, 78.5% for tangible aspects, 76.9% for empathy, 68.8% for reliability, and 58...
9
artículo
Publicado 2023
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Objective: To determine the relationship between the organizational climate among healthcare personnel and the satisfaction of users assisted by the Mobile Emergency Care Service (SAMU) in the context of COVID-19, Piura. Materials and methods: A Likert-scale survey was administered to 80 healthcare workers to assess the organizational climate and 110 SAMU users to assess their satisfaction level and whether they met the selection criteria. The survey hadone section addressed to SAMU workers and another one to SAMU users. Results: Out of all healthcare personnel, 51.3 % were men with an average age of 32.65 ± 6.8 % years, and there were moreregistered nurses (32.50 %) than doctors (31.30 %). Out of all users, 54.5 % were men with an average age of 58.78 ± 20.97 years, 57.3 % had no comorbidities and 84.5 % used the service once. The organizational climate and its dimensions showed healt...
10
artículo
Objective: To identify complaints characteristics of external users in a national pediatric reference center. Design: Descriptive, retrospective study. Setting: Instituto Nacional de Salud del Niño (INSN), Lima, Peru. Material: Book of Complaints. Methods: A database was elaborated from the INSN Book of Complaints for the period July 2011 to September 2012. The patient could have had more than one complaint reason. Main outcome measures: Demographic data, frequency, motives, time of resolution, alluded personnel, and solution of complaints. Results: Two hundred and eighty-three formats were collected containing 358 complaints. Most frequent complaint reasons were: inappropriate attitude 32.1%, long waiting time 18.4%, deficient information 14.5%, deficient access to services 9.5%, loss of documentation (laboratory results or x-rays, formats, clinical records, among others) 7.8%, problem...
11
artículo
Publicado 2024
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The purpose of this article is to briefly describe the main administrative health offences related to medical care. However, to achieve this objective, it is first necessary to make a brief reference to the foundations of SUSALUD’s sanctioning power, pointing out the main characteristics of the sanctioning procedure and the bodies involved in its processing. Subsequently, the main infractions will be analyzed considering the legal, doctrinal in some cases and medical grounds that support each of them, mentioning some examples for the reader’s understanding. Finally, mention will be made of the main errors committed at the time of filing complaints, as well as the possibility of using other alternative mechanisms for the resolution of controversies, all of this respecting the objective of the present work, which is to make the sanctioning procedure known as the protection of heal...
12
artículo
Publicado 2022
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Objective: To determine the relationship between quality of care and satisfaction of users treated via gynecologic oncology telemedicine from August to October 2021. Materials and methods: An observational, cross-sectional and prospective study conducted with 302 users. Instruments: modified SERVPERF questionnaire to evaluate the quality of care, MINSA’s checklist to evaluate the structure, and telemedicine time record sheet to evaluate the process. Data was analyzed using IBM SPSS Statistics V27 and Fisher's F test with p < 0.05. Results: Compliance with the structure was 66.67 % according to MINSA. Regarding the process, patient waiting time to get a telemedicine appointment was 1 to 7 days in 53.31 %, patient waiting time to begin a telemedicine consultation was < 10 minutes in 64.22 %, and telemedicine length was 11 to 15 minutes in 41.39 %. Quality of care dimensions such as...
13
artículo
Publicado 2023
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La satisfacción del paciente es un indicador fundamental de la calidad en los servicios de salud. Encontramos escasos estudios previos en Medicina Física y Rehabilitación (MFyR), especialidad que atiende a pacientes con discapacidad, quienes tienen derecho a recibir servicios de salud de la más alta calidad. El objetivo del estudio fue evaluar la satisfacción del usuario en consulta externa de MFyR del Hospital Nacional Edgardo Rebagliati Martins (HNERM) de julio a septiembre del 2022. Se realizó un estudio observacional transversal de tipo descriptivo. Se evaluó la satisfacción con la encuesta SERVQUAL. Se incluyó a 93 participantes, el 49.5% tuvo un tiempo menor a 6 meses desde la primera atención en consulta externa y el 59.1% recibía solo terapia física. La satisfacción global fue de 72.4%. La satisfacción por dimensión fue de 79,6% para seguridad, 78,5% para aspectos ...
14
artículo
Publicado 2023
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Objective. To analyze the level of knowledge and perception of palliative care among anesthesiology residents in three public hospitals in Lima. Methods. An observational study was conducted, evaluating anesthesiology residents through a questionnaire (Paliative Care Knowlege Test, Spanish version) and five opinion questions applied between June and July 2021. The questionnaire, validated by experts, investigated aspects such as training received in palliative care, previous training, inclination to work in multidisciplinary teams and interest in future specialization in palliative care. Results. Forty resident physicians participated. Sixty-five percent were female and 95% were in the age range of 24 to 40 years. Sixty percent had a medium level of knowledge and 40% high. All of them emphasized the importance of the anesthesiologist's role in palliative care, 50% expressed feeling insuf...
15
artículo
Publicado 2009
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This research shows results on the quality of care received by users of the hospital in question, obtained through a pilot sample. The questionnaire assesses everything related to the care as outpatients: Admission, Cash, Medical Staff, Administrative Staff and others. This research is a «descriptive » and set several goals, including: Assessing the satisfaction of users treated in outpatient measure the reliability of the questionnaire used (measuring instrument), to identify factors associated with satisfaction of service users outpatient clinics and to determine sample sizes for further study. The study was conducted the last week of November and early December of 2007, was selected a random sample of 62 users of various clinics that make up the outpatient service. The criterion for inclusion in the sample was considered to users over 12 years old.
16
artículo
Publicado 2009
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This research shows results on the quality of care received by users of the hospital in question, obtained through a pilot sample. The questionnaire assesses everything related to the care as outpatients: Admission, Cash, Medical Staff, Administrative Staff and others. This research is a «descriptive » and set several goals, including: Assessing the satisfaction of users treated in outpatient measure the reliability of the questionnaire used (measuring instrument), to identify factors associated with satisfaction of service users outpatient clinics and to determine sample sizes for further study. The study was conducted the last week of November and early December of 2007, was selected a random sample of 62 users of various clinics that make up the outpatient service. The criterion for inclusion in the sample was considered to users over 12 years old.
17
artículo
Peruvian health services users’ satisfaction: Socio-demographic factors and accessibility. Peru 2000
Publicado 2005
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Objectives: To determine users’ satisfaction in Peru Ministry of Health’s health centers (HC) and hospitals, to analyze the relation between users’ satisfaction and the socioeconomic variable, and to identify both the sociodemographic and accessibility factors related. Materials and Methods: Secondary analysis of the database of Peruvian Living Standards Survey (PLSS), year 2000; 376 health center and 327 hospital users were studied. The study variables were users’ satisfaction, socioeconomic level, socio-demographic variables and accessibility to care. Descriptive and multivariate statistics were applied. Results: The health center users show patterns different to the hospital users. Satisfaction was respectively 68,1% and 62,1% for health centers and hospitals. The users with less socioeconomic level showed greater satisfaction. Age, education, distance to health facilities and...
18
artículo
Publicado 2018
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The objective was to determine the relationship between the waiting time for an appointment, the length of hospital stay, the orientation by non-medical staff and the explanation of the medical staff with the users' successful level in the outpatient clinic in the Hospital II Huánuco ESSALUD welfare network, 2017. The materials and study research method of cases and controls, the cases were with the highest successful level and the Controls with low level. For the calculation of the sample size of employment a proportion in exposed 0.80 and proportion in not exposed 0.60, error type I (0.05) and error type II (0.20). Convenience sampling. The successful level was evaluated with SERVQUAL. A data collection form was used, with trained personnel, who do not belong to the institution. It was approved by the research and ethics committees of Hospital II. Descriptive statistical analysis (pro...
19
tesis de maestría
Publicado 2016
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La investigación titulada NIVEL DE SATISFACCIÓN DEL USUARIO DEL SEGURO INTEGRAL DE SALUD SEGÚN LAS EXPECTATIVAS Y PERCEPCIONES DE LA CALIDAD DE ATENCIÓN EN CONSULTA EXTERNA EN EL PUESTO DE SALUD PEDRO ABRAHAM LÓPEZ GUILLÉN DE SAN ANTONIO - HUAROCHIRÍ EN EL AÑO 2014., tiene como objetivo determinar el nivel de satisfacción según las perspectivas y percepciones de la Calidad de Servicio de Salud en los usuarios externo de Seguro Integral de Salud del Puesto de Salud Pedro Abraham López Guillen de San Antonio - Huarochirí en el año 2014. Se utilizó para alcanzar dicho objetivo el método deductivo, inductivo y descriptivo y un diseño no experimental, asimismo se aplicó la encuesta a una población constituida por 8500 pacientes. Al calcular el tamaño de la muestra se trabajó finalmente con 368 personas. En cuanto al instrumento de recolección de datos tenemos a la encuest...
20
artículo
Publicado 2023
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Objective. Assess the relationship between user satisfaction and the quality of care in hospitals, and analyze patient perceptions across various care dimensions. Methods. Structured surveys were administered to a sample of 281 patients across multiple hospitals. Analyzed dimensions included communication, reliability, responsiveness, safety, among others. Spearman's correlation was employed to determine the relationship between user satisfaction and the quality of care. Results. Over 50% of respondents rated hospital communication and safety as "Acceptable." However, aspects like reliability and responsiveness need attention, as approximately 42.7% and 47.7% of patients, respectively, deemed them "In progress." A moderate positive correlation (r=0.344, p<0.05) between user satisfaction and the quality of care was found. Conclusions. User satisfaction is significantly associated with ...
