El objetivo principal de la investigación fue el determinar la influencia entre los constructos calidad de servicio, satisfacción y lealtad de los usuarios del servicio de consulta externa de las clínicas en el Perú a través de un modelo teórico utilizando técnicas cualitativas y cuantitativas. Como resultado de la investigación, se concluyó que la calidad de servicio influye en la satisfacción y esta, a su vez, influye en la lealtad en el servicio de consulta externa de las clínicas del Perú. Adicionalmente, la calidad de servicio es un constructo que presenta dos dimensiones: calidad técnica y calidad funcional. A su vez, la dimensión calidad funcional presenta seis subdimensiones: (1) fiabilidad, (2) empatía, (3) capacidad de respuesta, (4) competencias, (5) elementos tangibles y (6) estacionamiento.

Introduction: The quality of care and user satisfaction in an emergency service has become a priority concern for patients. Especially since the health system does not supply enough to public establishments to provide quality care and obtain user satisfaction. Objective: Establish the relationship between the quality of care and user satisfaction in an Emergency Service of a Social Security Hospital. Methodology: A cross-sectional analytical study was carried out with a sample of 400 patients in a Social Security Emergency Service in the southern region of Peru; The SERVPERF questionnaire and the one elaborated by Feletti G, Firman D and Sansón-Fisher R were used as instruments to measure the variables. The data was presented using tables and graphs. Results: The dimensions of the quality of care such as reliability, responsiveness, security, empathy, and tangible aspects, it was found ...

Introduction: The quality of care and user satisfaction in an emergency service has become a priority concern for patients. Especially since the health system does not supply enough to public establishments to provide quality care and obtain user satisfaction. Objective: Establish the relationship between the quality of care and user satisfaction in an Emergency Service of a Social Security Hospital. Methodology: A cross-sectional analytical study was carried out with a sample of 400 patients in a Social Security Emergency Service in the southern region of Peru; The SERVPERF questionnaire and the one elaborated by Feletti G, Firman D and Sansón-Fisher R were used as instruments to measure the variables. The data was presented using tables and graphs. Results: The dimensions of the quality of care such as reliability, responsiveness, security, empathy, and tangible aspects, it was found ...

Objectives: To determine the relationship between concern about contagion of COVD-19, Burnout and organizational commitment. Material and Methods: A cross-sectional study was carried out in 111 professors from the dental school of Universidad de San Martín de Porres, in Lima, Peru during the last part of the COVID-19 pandemic in 2022. Psychometric instruments were used COVID-19 Fear Scale Inventory (FCV-9S), the MBI-HSS Maslach Burnout Inventory (Maslach and Meyer), as well as the Organizational Commitment Inventory (Meyer and Allen). Results: It was found that worry about contagion of COVID-19 was related to burnout in the emotional exhaustion and depersonalization dimensions (p≤0.009 and p≤0.004, respectively). In turn, burnout had an inverse relationship with organizational commitment (p≤0.002). Likewise, concern about contagion of COVID-19 is related to a low level of organiza...