La satisfacción del paciente es uno de los aspectos que en términos de evaluación de los servicios de salud y calidad de atención, ha venido cobrando mayor atención en salud pública, siendo considerada desde hace poco más de una década uno de los ejes de evaluación de servicios de salud. Si bien es cierto existe un intenso debate en cuanto a su concepción y metodologías de medición, también es consenso la relevancia de la visión de los usuarios sobre los servicios como un elemento clave en la mejoría de la organización y provisión de los servicios de salud. Los usuarios pueden evaluar la calidad del servicio recibido, expresando su satisfacción o insatisfacción en aspectos específicos, o en todo el servicio. Pero además de ser un criterio válido sobre la atención recibida, la satisfacción de los usuarios permite obtener su cooperación y contribución para el bien...

The objective was to determine the relationship between the waiting time for an appointment, the length of hospital stay, the orientation by non-medical staff and the explanation of the medical staff with the users' successful level in the outpatient clinic in the Hospital II Huánuco ESSALUD welfare network, 2017. The materials and study research method of cases and controls, the cases were with the highest successful level and the Controls with low level. For the calculation of the sample size of employment a proportion in exposed 0.80 and proportion in not exposed 0.60, error type I (0.05) and error type II (0.20). Convenience sampling. The successful level was evaluated with SERVQUAL. A data collection form was used, with trained personnel, who do not belong to the institution. It was approved by the research and ethics committees of Hospital II. Descriptive statistical analysis (pro...

The objective was to determine the relationship between the waiting time for an appointment, the length of hospital stay, the orientation by non-medical staff and the explanation of the medical staff with the users' successful level in the outpatient clinic in the Hospital II Huánuco ESSALUD welfare network, 2017. The materials and study research method of cases and controls, the cases were with the highest successful level and the Controls with low level. For the calculation of the sample size of employment a proportion in exposed 0.80 and proportion in not exposed 0.60, error type I (0.05) and error type II (0.20). Convenience sampling. The successful level was evaluated with SERVQUAL. A data collection form was used, with trained personnel, who do not belong to the institution. It was approved by the research and ethics committees of Hospital II. Descriptive statistical analysis (pro...