Degree of satisfaction among users attended via telemedicine at the Primary Care Center II Lurín, Peru

• Autores: Paz Salinas, Brian Arturo, Albitres Infantes, Jhonny
• Formato: artículo
• Fecha de Publicación: 2023
• Institución: Universidad de Huánuco
• Repositorio: Revistas - Universidad de Huánuco
• Lenguaje: español
• OAI Identifier: oai:ojs2.localhost:article/473
• Enlace del recurso: http://revistas.udh.edu.pe/index.php/RPCS/article/view/430e
• Nivel de acceso: acceso abierto
• Materia: satisfacción personal; compromiso médico; pacientes internos; pacientes ambulatorios; teleconsulta; consulta remota; atención; personal satisfaction; medical commitment; inpatientsx; inpatients; outpatients; teleconsultation; remote consultation; care

 Objective: To identify the degree of satisfaction among users attended via telemedicine in the general medicine service at the Primary Care Center II Lurín (Peru) from October to December 2022. Methods: The research was observational, non-experimental, prospective, and descriptive. The sample consisted of 140 users selected through simple random sampling; the study was conducted with a 95% confdence level and a 5% sampling error. A questionnaire was administered to insured individuals who had been attended via teleconsultation, and descriptive statistics were applied to categorical variables. Results: A satisfaction score of 3.49 was found, corresponding to "neither dissatisfed nor satisfed"; in the tangible dimension, a satisfaction score of 2.52 was found, corresponding to "partially dissatisfed"; in the utilitydimension, a satisfaction score of 2.46 was found, corresponding to "partially dissatisfed"; and in the satisfaction dimension, a satisfaction score of 2.23 was found, corresponding to "partially dissatisfed." Regarding teleconsultation, a satisfaction score of 2.28 was found, corresponding to "partially dissatisfed." Conclusions: Users attended via telemedicine perceived themselves as partially dissatisfed with the care received.