Se ha realizado una investigación con el propósito de determinar la relación del Plan de Calidad del Turismo CALTUR 2010-2019 y la efectividad del sector, para el efecto, se aplicó un diseño descriptivo correlacional para datos del período 2010-2019 sobre el manejo del presupuesto para el turismo y los efectos de los indicadores del sector, analizando a los centros de formación turística, asistencia técnica para la competitividad turística, promoción turística, programación de acondicionamiento turístico COPESCO, sobre la ejecución presupuestal, el empleo turístico, afluencia de turistas, participación del ingreso de divisas por turismo receptivo respecto al PBI nacional, los ingresos de divisas generadas por la actividad turística y se ha medido el nivel de satisfacción del turismo NST. La investigación fue de nivel explicativo causal, donde se ha examinado utilizand...

The results of research on measuring the level of quality by Servqual model in the Language Centre of the National University of Callao (CIUNAC) are presented. Users’ perceptions regarding the services provided by the CIUNAC and set the level of service quality were determined. Overall there is a median satisfaction with the quality of service offered by the Language Centre, being the least satisfaction with the counseling procedures.The model used will help establish improvement plans for each area of student interest, improving quality of service in order to be a competitive organization.

En este artículo se presentan los resultados de la investigación sobre la medición del nivel de calidad mediante el modelo SERVQUAL en el Centro de Idiomas de la Universidad Nacional del Callao (CIUNAC). Se determinaron las percepciones de los usuarios con respecto a los servicios brindados por el CIUNAC y establecer el nivel de calidad del servicio. En líneas generales existe una mediana satisfacción con la calidad del servicio que ofrece el Centro de Idiomas, encontrándose la menor satisfacción en cuanto a la asesoría en trámites.El modelo empleado ayudará a establecer planes de mejora para cada área del interés del alumno, mejorando la calidad del servicio a fin de ser una organización competitiva.

La investigación realizada se orienta al sector de educación, y su estudio es específicamente en el Centro de Idiomas de la Universidad Nacional del Callao (CIUNAC). El objetivo es determinar el nivel de calidad de servicio en el Centro de Idiomas de la Universidad del Callao durante el periodo 2011 - 2012, mediante el modelo SERVQUAL, el cual tiene cinco dimensiones: fiabilidad, capacidad de respuesta, seguridad, empatía y elementos tangibles. Para el estudio se emplearon herramientas estadísticas y de recolección de datos por fuentes primarias y secundarias, además se utilizó un cuestionario basado en el Modelo SERVQUAL, para determinar las percepciones de los usuarios con respecto a los servicios brindados por el CIUNAC y establecer el nivel de calidad del servicio. Los resultados expresaron que los usuarios se mostraban en desacuerdo con el enunciado de “el personal muestra...

Skills such as communication, teamwork, adaptability and problem-solving are essential for professional and personal development. The integration of artificial intelligence (AI) in the process of building these skills in students represents a significant innovation in higher education. This is because AI offers new teaching methods that can be more effective and personalized than traditional approaches. Thus, it is relevant to investigate the bibliometric indicators that reflect the trends in which AI enables the development of soft skills in the context of higher education. The approach used is the mixed, exploratory-descriptive level. The total number of studies reviewed was 78, all of them extracted from the Scopus database. The results show that the most prevalent thematic areas are “Communication skills development”, “Teamwork and collaboration” and “Critical thinking and ...

DURING THE CONTEXT OF VIRTUAL CLASSES DUE TO THE PANDEMIC, IT WAS EVIDENCED THAT MANY TEACHERS HAD TO FACE ACCELERATED ADAPTATION STAGES, WHICH IS WHY TEACHERS PRESENTED DIFFICULTIES IN DESIGNING THEIR TEACHING STRATEGIES AND STUDENTS SHOWED CERTAIN DIFFICULTIES IN THEIR LEARNING. IN THIS SENSE, THIS ARTICLE AIMS TO DETERMINE HOW THE PROFESSIONAL AND PERSONAL TRAITS OF THE TEACHER ARE RELATED TO THEIR TEACHING STRATEGIES, IN THE CONTEXT OF COVID-19, FROM THE PERSPECTIVE OF THE STUDENTS. FOR WHICH AN INVESTIGATION WAS DEVELOPED WITH A QUANTITATIVE APPROACH, CORRELATIONAL LEVEL AND NON-EXPERIMENTAL DESIGN. IT WAS DETERMINED THAT THERE IS A MODERATE DIRECT RELATIONSHIP BETWEEN THE PROFESSIONAL AND PERSONAL TRAITS OF THE TEACHER WITH HIS DIDACTIC STRATEGIES IN THE CONTEXT OF VIRTUAL TEACHING. THUS, IT WAS ALSO IDENTIFIED THAT TEACHERS DO NOT POUR THEIR PROFESSIONAL EXPERIENCES INTO THE DEVEL...

THE COVID-19 PANDEMIC LED TO A SIGNIFICANT SHIFT TOWARDS MORE INNOVATIVE TEACHING METHODS, HIGHLIGHTING THE NEED FOR CONTINUOUS AND FLEXIBLE LEARNING APPROACHES. THUS, IT IS RELEVANT TO EXPLORE THE CASUISTRY OF THE VARIOUS APPLICATIONS OF MICROLEARNING AND NANOLEARNING IN HIGHER EDUCATION, AND IDENTIFY THE THEMATIC TRENDS AND TOPICS LITTLE EXPLORED IN THE PANDEMIC AND POST-PANDEMIC SCENARIO. IN THIS SENSE, THE PURPOSE OF THIS STUDY IS TO CARRY OUT A BIBLIOMETRIC REVIEW UNDER A QUANTITATIVE APPROACH AND AT AN EXPLORATORY-DESCRIPTIVE LEVEL, ON THE EXISTING LITERATURE IN THE SCOPUS DATABASE. AS A RESULT, IT WAS POSSIBLE TO IDENTIFY THAT THE COVID-19 PANDEMIC HAS INFLUENCED SCIENTIFIC PRODUCTION IN THE APPLICATION OF MICROLEARNING IN HIGHER EDUCATION TO A GREATER EXTENT WITH RESPECT TO NANOLEARNING. FURTHERMORE, THE PREVALENT THEMES IDENTIFIED IN THE EXISTING LITERATURE ARE THE EFFECTIVENESS...

SKILLS SUCH AS COMMUNICATION, TEAMWORK, ADAPTABILITY AND PROBLEM-SOLVING ARE ESSENTIAL FOR PROFESSIONAL AND PERSONAL DEVELOPMENT. THE INTEGRATION OF ARTIFICIAL INTELLIGENCE (AI) IN THE PROCESS OF BUILDING THESE SKILLS IN STUDENTS REPRESENTS A SIGNIFICANT INNOVATION IN HIGHER EDUCATION. THIS IS BECAUSE AI OFFERS NEW TEACHING METHODS THAT CAN BE MORE EFFECTIVE AND PERSONALIZED THAN TRADITIONAL APPROACHES. THUS, IT IS RELEVANT TO INVESTIGATE THE BIBLIOMETRIC INDICATORS THAT REFLECT THE TRENDS IN WHICH AI ENABLES THE DEVELOPMENT OF SOFT SKILLS IN THE CONTEXT OF HIGHER EDUCATION. THE APPROACH USED IS THE MIXED, EXPLORATORY-DESCRIPTIVE LEVEL. THE TOTAL NUMBER OF STUDIES REVIEWED WAS 78, ALL OF THEM EXTRACTED FROM THE SCOPUS DATABASE. THE RESULTS SHOW THAT THE MOST PREVALENT THEMATIC AREAS ARE “COMMUNICATION SKILLS DEVELOPMENT”, “TEAMWORK AND COLLABORATION” AND “CRITICAL THINKING AND ...