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En presente la Tesis titulada “Determinación de la calidad de atención en los pacientes quirúrgicos referidos al Hospital ESSALUD Vitarte., se tomó como Objetivo General determinar la Calidad de atención en los pacientes Quirúrgicos referidos al Hospital ESSALUD. Vitarte. Lima. Se seleccionó como población a 15,954 pacientes quirúrgicos referidos durante los años 2010 y 2011, de los cuales se obtuvo una muestra probabilística de 1000 pacientes, el Enfoque fue Cuantitativo, No Experimental con Diseño Descriptivo Correlacional, empleando el Método Deductivo, como instrumentos se usó la encuesta SERVQUAL adaptada a Salud, aplicándose la Estadística Descriptiva y el software SPSS versión 19.0. Como conclusión principal se demostró que se deben establecer criterios consensuados que permitan el diseño de un modelo de Gestión integral de la lista de espera quirúrgica (LE...

Estudio cuantitativo, descriptivo, transversal, correlacional prospectivo, no experimental para determinar la relación entre calidad percibida del servicio y la cultura de seguridad en salud en el personal médico del Hospital nivel II en el distrito de Vitarte de la ciudad de Lima. Se entrevistó a 124 médicos del Hospital II EsSalud Vitarte de la ciudad de Lima entre los meses de marzo y abril del año 2017. El análisis descriptivo se realizó mediante distribución de frecuencias. Para el análisis bivariado se usó el coeficiente tau (τ) de Kendall, y se consideró p<0.01 para diferencias significativas. Se encontró una relación positiva entre la calidad percibida y la cultura de seguridad en salud en los médicos.

Objective: To determine the relationship between perceived service quality and culture of health safety in the medical staff of a level II hospital in the district of Vitarte, city of Lima. Materials and methods: A quantitative, descriptive, cross-sectional, correlational, prospective and non-experimental study was carried out in 124 physicians of the Hospital II EsSalud Vitarte in the city of Lima, who were interviewed between March and April 2017. The descriptive analysis was performed by means of a frequency distribution. For the bivariate analysis, the Kendall's tau (τ) coefficient was used, and p < 0.01 was considered for significant differences. Results: A positive relationship was found between perceived service quality and culture of health safety among the physicians. Conclusions: The perceived service quality is significantly related to the culture of health safety in th...

Objetivo: Determinar los factores asociados a la adherencia al tratamiento en niños de 1 a 3 años en el centro de salud “Señor de los Milagros” Huaycán – Ate. Métodos: Este estudio observacional, retrospectivo y de corte transversal investigó la adherencia al tratamiento antianémico en 169 niños de 1 a 3 años diagnosticados con anemia, seleccionados de un grupo inicial de 300. Utilizando un formulario de recolección de datos, se evaluaron variables que abarcaban aspectos maternos, socioculturales, de tratamiento y del sistema de salud, mediante análisis bivariado y la prueba de Chi-cuadrado de Pearson.  Resultados: Los resultados destacaron una baja adherencia al tratamiento, con solo el 4,7% de los niños mostrando alta adherencia y un 15,4% presentando no adherencia. Se observó una mayor adherencia en madres con educación secundaria, amas de casa y en convivencia co...

Objective. To determine the relationship between the quality of imported dermo-aesthetic products and customer satisfaction of a pharmaceutical company in Lima, Peru 2022. Methods. The study had a quantitative, observational, cross-sectional and descriptive non-experimental design. The non-probabilistic sample consisted of 119 users. Two validated questionnaires were applied to measure product quality and customer satisfaction based on the Likert scale; likewise, cronbach's alpha was used for instrument reliability. Spearman's rho test was used for inferential analysis. Results. For the quality variable and its dimensions, we found ratings above 4, that is, above the satisfied scale. The dimension with the highest rating was safety (4.57), followed by responsiveness (4.47), the rest having similar values, but slightly lower. Regarding the satisfaction variable, the dimensions of level of...

Objective. To evaluate the relationship between the work climate and the performance of pharmaceutical chemists professionals in a sanitary products laboratory of Lima (Peru), 2022. Materials and methods. The study had a quantitative approach, was of type observational, cross-sectional, and counted with a descriptive non-experimental design. The sample was of 65 pharmaceutical chemists professionals. Two validated questionnaires were applied to measure the work climate and performance of pharmaceutical chemists using the Likert scale. Likewise, Cronbach's alpha was used to measure the reliability of the instruments. In the correlational analysis, Spearman's rho test was applied. Results. A significance of 0.05 was found; a p < 0.05 (p = 0.000) for the correlation analyses of the work climate – ​​job performance (p = 0.906) and for the analyses of the dimensions work climate – ...

To determine the correlation between the perception of organizational climate and the safety culture in the surgery department of the José Casimiro Ulloa Emergency Hospital (HEJCU), a descriptive and correlational study was conducted with 100 healthcare professionals, using the ECO-S and MOSPS questionnaires, respectively. The correlation was analyzed using Spearman's correlation coefficient, with p<0.05 considered statistically significant. Of the total, 57% were men and 43% women; 62% were physicians and 38% nurses. The organizational climate was adequate (43%), at risk (40%), and inadequate (17%); the safety culture was high (14%), medium (82%), and low (4%). A significant positive correlation was found between safety culture and organizational climate (rho=0.501), organizational behavior (rho=0.477), organizational structure (rho=0.494), and management style (rho=0.474) (p<0.0...

Objective: To evaluate the relationship between quality of care and degree of satisfaction of patients treated at a dental chain in Lima, Peru, from 2019 to 2020. Materials and methods: A quantitative, descriptive and cross-sectional study. Two surveys were administered: the SERVPERF model (consisting of five dimensions) and the satisfaction survey created by Ramírez (consisting of three dimensions). Both surveys were administered to patients treated during the 2019–2020 period. Results: Out of the 150 respondents, 93.30 % perceived a high quality of care (Partially agree and Totally agree) and 3.30 % disagreed with the quality of care (Totally disagree and Partially disagree). Therefore, the latter were included in the low-quality-of-care group. It was also found that 96.70 % (145) of the surveyed patients were satisfied with their care in the dental chain, 3.30 % (5) were dissatisfi...

Objective: To establish the relationship between quality of service and satisfaction among patients who underwent minimally invasive facial cosmetic treatments in a private clinic, Lima-Peru, 2019. Materials and methods: An observational, descriptive and cross-sectional study with a quantitative and correlational approach. One hundred twenty-three (123) patients were surveyed by means of the service performance (SERVPERF) model and the outpatient service user satisfaction (SUCE) questionnaire, which were adapted to the study population. The IBM SPSS Statistics version 20 and the Spearman’s rank correlation test were used.  Results: Twenty-three percent (23 %) of the patients reported a high quality of service; 58 %, a medium quality of service; and 19 %, a low quality of service. Additionally, a medium-level quality prevailed in the following quality of service dimensions: reliabilit...

Introduction: Quality of life is one of the main concerns for cancer patients in palliative care; however, studies on quality of life in these patients are limited. Objective: To determine the factors associated with quality of life in patients with oncological disease in palliative care. Methods: Observational, analytical study in 184 cancer patients treated in a Pain and Palliative Care Unit during 2021. The dependent variable was quality of life; independent variables were age, sex, education level, occupation, oncological diagnosis, disease duration, and stage. Crude (RP) and adjusted (aRP) prevalence ratios were calculated with a 95% confidence level. Results: The median age was 63 years, and 66.3% were female. Factors associated with quality of life were breast cancer (aRP=1.21; 95% CI: 1.07-1.36; p!<0.010), prostate cancer (aRP=1.36; 95% CI: 1.18-1.56; p!<0.010), or mul...

Introduction: Ethical responsibility obliges the health professional to seek excellence, to prevent negligence or crime, keeping professional skills up to date, which allow him to evaluate what is good or bad, what he can or cannot do, to provide quality, safe care based on scientific and ethical evidence. Objective: to determine the attitude towards ethical responsibility of postgraduate students of the Faculty of Medicine, UNMSM. Materials and Methods: Non-experimental design, comparative cross-sectional descriptive method of quantitative approach. Instrument: Likert Scale Questionnaire validated in content by expert judgment and reliability with pilot test and Cronbach's Alpha coefficient (0.941). Sample made up of 316 postgraduate students (second specialty, master's degrees, doctorates). Data analysis: It was carried out by applying the analysis of non-inferential descriptive statis...

Objective: Analyze management skills from employees’ perception in the Los Olivos Municipal Hospital in 2019. Methods: Quantitative, correlational, cross-sectional study. A simple random sample of 52 participants was applied. We used a questionnaire to assess perceptions regarding management skills, consisting of 27 questions and 4 dimensions, with a Cronbach’s alpha reliability value of 0.97. We used Pearson’s chi-squared test to analyze correlation between management skills variable and sociodemographic variables. Results: Management skills were considered adequate in analytic and interpersonal dimensions by 69% of participants, while emotional and motivational skills and values were considered regular by 69% and 58%, respectively. 55.8% of participants perceived their bosses’ management skills as adequate, 44.2% perceived them as regular, and none as inadequate. The ...

Objective: Analyze management skills from employees’ perception in the Los Olivos Municipal Hospital in 2019. Methods: Quantitative, correlational, cross-sectional study. A simple random sample of 52 participants was applied. We used a questionnaire to assess perceptions regarding management skills, consisting of 27 questions and 4 dimensions, with a Cronbach’s alpha reliability value of 0.97. We used Pearson’s chi-squared test to analyze correlation between management skills variable and sociodemographic variables. Results: Management skills were considered adequate in analytic and interpersonal dimensions by 69% of participants, while emotional and motivational skills and values were considered regular by 69% and 58%, respectively. 55.8% of participants perceived their bosses’ management skills as adequate, 44.2% perceived them as regular, and none as inadequate. The ...

As of 2024, medical school graduates who wish to pursue graduate studies in the U.S. or in Canada, they must have graduated from medical schools with quality educational programs endorsed by recognized agencies, capable of granting international accreditation.   The World Federation for Medical Education (WFME) is one of these agencies.  The WFME accepted the new accreditation policy of the Educational Committee for Foreign Medical Education (ECFMG) whereby physicians applying for ECFMG certification from 2024 onwards, must have graduated from a university medical center accredited by a quality assurance agency that is recognized by the WFME. The COMAEM (Mexican Council for the Accreditation of Medical Education) is endorsed by the WFME and other international organizations that ensure the quality of higher education. The accreditation granted by COMAEM is a recognition th...

Objetivos: Identificar la prioridad y práctica de valores institucionales de la comunidad universitaria de una Facultad de Medicina, Lima-Perú. Materiales y métodos: Estudio cuantitativo, tipo descriptivo, corte transversal, realizado en el 2019. Se aplicó un cuestionario Likert modificado que fue validado por juicio de expertos y prueba piloto (alfa de Cronbach de 0,895). La muestra estuvo constituida por 271 docentes, 323 estudiantes y 30 trabajadores administrativos de las cinco escuelas profesionales (Medicina Humana, Enfermería, Obstetricia, Nutrición y Tecnología Médica). Tipo de muestreo aleatorio simple. Resultados: Los valores institucionales asignados como prioritarios, en primer lugar, con los más altos porcentajes, para los docentes fue la integridad (n=40,8%); por los estudiantes, la libertad (n=25,2%); por el personal administrativo, la responsabilidad y dignidad, ...

Objective. Describe the virtualization process of general and special pathology courses and the perception of students. Methods. Non-experimental, prospective, and cross-sectional study. For the virtual teaching of the courses, the Moodle platform was used; and, for histopathology practices, the Pathpresenter platform was used. 126 students from the general pathology course and 133 from special pathology participated. The questionnaire developed by Justin Krawiec and Quality Matters for Higher Education Rubric was used, consisting of 27 questions with Likert scale responses ranging from 1 to 5, where 1 is valued as totally disagree and 5 as totally agree. It has a reliability of 0.96 according to Cronbach’s alpha coefficient. The global assessments were established using percentiles. Results. Use of Moodle: the clarity of the content obtained an evaluation of 3.9 and 4, while the prese...

Introduction. Isolation and social distancing strategies to control the COVID-19 pandemic probably had a negative impact on physicians’ lifestyles. Objective. To design and validate a questionnaire to assess physicians’ lifestyle before and during the pandemic. Methods. We carried out a psychometric study. A total of 204 medical specialists from a national hospital in Lima-Peru were admitted to the study and answered the questionnaire virtually. Results. Content validity was carried out with a committee of experts, with a Cochran’s Q of 7 and p of 0.50. In the relevance, representativeness and clarity of the items, the global Aiken’s V was 0.97. The pilot test showed adequate reliability (Cronbach’s alpha 0.842). For construct validity, overall sample adequacy was assessed by Bartlett’s test of sphericity, before (X2=4235.75, p<0.01) and during (X2=4328, p<0.01) the pan...