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Estudio cuantitativo, descriptivo, transversal, correlacional prospectivo, no experimental para determinar la relación entre calidad percibida del servicio y la cultura de seguridad en salud en el personal médico del Hospital nivel II en el distrito de Vitarte de la ciudad de Lima. Se entrevistó a 124 médicos del Hospital II EsSalud Vitarte de la ciudad de Lima entre los meses de marzo y abril del año 2017. El análisis descriptivo se realizó mediante distribución de frecuencias. Para el análisis bivariado se usó el coeficiente tau (τ) de Kendall, y se consideró p<0.01 para diferencias significativas. Se encontró una relación positiva entre la calidad percibida y la cultura de seguridad en salud en los médicos.

Objective: To determine the relationship between perceived service quality and culture of health safety in the medical staff of a level II hospital in the district of Vitarte, city of Lima. Materials and methods: A quantitative, descriptive, cross-sectional, correlational, prospective and non-experimental study was carried out in 124 physicians of the Hospital II EsSalud Vitarte in the city of Lima, who were interviewed between March and April 2017. The descriptive analysis was performed by means of a frequency distribution. For the bivariate analysis, the Kendall's tau (τ) coefficient was used, and p < 0.01 was considered for significant differences. Results: A positive relationship was found between perceived service quality and culture of health safety among the physicians. Conclusions: The perceived service quality is significantly related to the culture of health safety in th...

En presente la Tesis titulada “Determinación de la calidad de atención en los pacientes quirúrgicos referidos al Hospital ESSALUD Vitarte., se tomó como Objetivo General determinar la Calidad de atención en los pacientes Quirúrgicos referidos al Hospital ESSALUD. Vitarte. Lima. Se seleccionó como población a 15,954 pacientes quirúrgicos referidos durante los años 2010 y 2011, de los cuales se obtuvo una muestra probabilística de 1000 pacientes, el Enfoque fue Cuantitativo, No Experimental con Diseño Descriptivo Correlacional, empleando el Método Deductivo, como instrumentos se usó la encuesta SERVQUAL adaptada a Salud, aplicándose la Estadística Descriptiva y el software SPSS versión 19.0. Como conclusión principal se demostró que se deben establecer criterios consensuados que permitan el diseño de un modelo de Gestión integral de la lista de espera quirúrgica (LE...

Objetivo: Determinar los factores asociados a la adherencia al tratamiento en niños de 1 a 3 años en el centro de salud “Señor de los Milagros” Huaycán – Ate. Métodos: Este estudio observacional, retrospectivo y de corte transversal investigó la adherencia al tratamiento antianémico en 169 niños de 1 a 3 años diagnosticados con anemia, seleccionados de un grupo inicial de 300. Utilizando un formulario de recolección de datos, se evaluaron variables que abarcaban aspectos maternos, socioculturales, de tratamiento y del sistema de salud, mediante análisis bivariado y la prueba de Chi-cuadrado de Pearson.  Resultados: Los resultados destacaron una baja adherencia al tratamiento, con solo el 4,7% de los niños mostrando alta adherencia y un 15,4% presentando no adherencia. Se observó una mayor adherencia en madres con educación secundaria, amas de casa y en convivencia co...

To determine the correlation between the perception of organizational climate and the safety culture in the surgery department of the José Casimiro Ulloa Emergency Hospital (HEJCU), a descriptive and correlational study was conducted with 100 healthcare professionals, using the ECO-S and MOSPS questionnaires, respectively. The correlation was analyzed using Spearman's correlation coefficient, with p<0.05 considered statistically significant. Of the total, 57% were men and 43% women; 62% were physicians and 38% nurses. The organizational climate was adequate (43%), at risk (40%), and inadequate (17%); the safety culture was high (14%), medium (82%), and low (4%). A significant positive correlation was found between safety culture and organizational climate (rho=0.501), organizational behavior (rho=0.477), organizational structure (rho=0.494), and management style (rho=0.474) (p<0.0...

Objective: To establish the relationship between quality of service and satisfaction among patients who underwent minimally invasive facial cosmetic treatments in a private clinic, Lima-Peru, 2019. Materials and methods: An observational, descriptive and cross-sectional study with a quantitative and correlational approach. One hundred twenty-three (123) patients were surveyed by means of the service performance (SERVPERF) model and the outpatient service user satisfaction (SUCE) questionnaire, which were adapted to the study population. The IBM SPSS Statistics version 20 and the Spearman’s rank correlation test were used.  Results: Twenty-three percent (23 %) of the patients reported a high quality of service; 58 %, a medium quality of service; and 19 %, a low quality of service. Additionally, a medium-level quality prevailed in the following quality of service dimensions: reliabilit...

Objective: To evaluate the relationship between quality of care and degree of satisfaction of patients treated at a dental chain in Lima, Peru, from 2019 to 2020. Materials and methods: A quantitative, descriptive and cross-sectional study. Two surveys were administered: the SERVPERF model (consisting of five dimensions) and the satisfaction survey created by Ramírez (consisting of three dimensions). Both surveys were administered to patients treated during the 2019–2020 period. Results: Out of the 150 respondents, 93.30 % perceived a high quality of care (Partially agree and Totally agree) and 3.30 % disagreed with the quality of care (Totally disagree and Partially disagree). Therefore, the latter were included in the low-quality-of-care group. It was also found that 96.70 % (145) of the surveyed patients were satisfied with their care in the dental chain, 3.30 % (5) were dissatisfi...

Objective: Analyze management skills from employees’ perception in the Los Olivos Municipal Hospital in 2019. Methods: Quantitative, correlational, cross-sectional study. A simple random sample of 52 participants was applied. We used a questionnaire to assess perceptions regarding management skills, consisting of 27 questions and 4 dimensions, with a Cronbach’s alpha reliability value of 0.97. We used Pearson’s chi-squared test to analyze correlation between management skills variable and sociodemographic variables. Results: Management skills were considered adequate in analytic and interpersonal dimensions by 69% of participants, while emotional and motivational skills and values were considered regular by 69% and 58%, respectively. 55.8% of participants perceived their bosses’ management skills as adequate, 44.2% perceived them as regular, and none as inadequate. The ...

Objective: Analyze management skills from employees’ perception in the Los Olivos Municipal Hospital in 2019. Methods: Quantitative, correlational, cross-sectional study. A simple random sample of 52 participants was applied. We used a questionnaire to assess perceptions regarding management skills, consisting of 27 questions and 4 dimensions, with a Cronbach’s alpha reliability value of 0.97. We used Pearson’s chi-squared test to analyze correlation between management skills variable and sociodemographic variables. Results: Management skills were considered adequate in analytic and interpersonal dimensions by 69% of participants, while emotional and motivational skills and values were considered regular by 69% and 58%, respectively. 55.8% of participants perceived their bosses’ management skills as adequate, 44.2% perceived them as regular, and none as inadequate. The ...

As of 2024, medical school graduates who wish to pursue graduate studies in the U.S. or in Canada, they must have graduated from medical schools with quality educational programs endorsed by recognized agencies, capable of granting international accreditation.   The World Federation for Medical Education (WFME) is one of these agencies.  The WFME accepted the new accreditation policy of the Educational Committee for Foreign Medical Education (ECFMG) whereby physicians applying for ECFMG certification from 2024 onwards, must have graduated from a university medical center accredited by a quality assurance agency that is recognized by the WFME. The COMAEM (Mexican Council for the Accreditation of Medical Education) is endorsed by the WFME and other international organizations that ensure the quality of higher education. The accreditation granted by COMAEM is a recognition th...

Introduction. Isolation and social distancing strategies to control the COVID-19 pandemic probably had a negative impact on physicians’ lifestyles. Objective. To design and validate a questionnaire to assess physicians’ lifestyle before and during the pandemic. Methods. We carried out a psychometric study. A total of 204 medical specialists from a national hospital in Lima-Peru were admitted to the study and answered the questionnaire virtually. Results. Content validity was carried out with a committee of experts, with a Cochran’s Q of 7 and p of 0.50. In the relevance, representativeness and clarity of the items, the global Aiken’s V was 0.97. The pilot test showed adequate reliability (Cronbach’s alpha 0.842). For construct validity, overall sample adequacy was assessed by Bartlett’s test of sphericity, before (X2=4235.75, p<0.01) and during (X2=4328, p<0.01) the pan...