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1
artículo
Researchers have explored the antecedents and consequences of recovery satisfaction by creating, improving or using scales. However, scales should be invariant among contexts and cultures. Using item response theory, a methodological approach that helps measure items, we evaluated some constructs related to it. Results, limitations and future research are discussed.
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In this paper, we propose an optimization model for medical services processes to reduce waiting time using process mining. In medical services, there is a high percentage of dissatisfaction with medical care due to the processes related to appointment booking and waiting time for medical consultation. As a result, patients change medical services due to the urgency of the symptoms they suffer, generating distrust in health services in Peru. Through a medical information system, events of medical care processes are collected for analysis using the Celonis tool. The process mining discipline uses the discovery of the study process to identify existing bottlenecks in the process and violations that are included when monitoring process events. The proposed model is based on identifying the existing bottlenecks in the processes, which are appointment booking and office care, as these process...
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In this article is on H. Greenberg algorithm that is used to facilitate b'squeda a graphical solution for determining the order of execution of n jobs
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In this article is on H. Greenberg algorithm that is used to facilitate b'squeda a graphical solution for determining the order of execution of n jobs
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Many construction companies worldwide continue to implement different methodologies to optimize time and improve management in the execution of works; however, a lack of control in projects continues to be observed. For this reason, one of the most common problems currently is the incompletion of scheduled work. Due to this, it is necessary to keep better control of the projects at the execution stage so that the contractor can optimally, quickly, and easily manage the progress of all the specialties involved. In this sense, this research develops the use of the Plan Grid Application for data collection in the field and the Power Bi software for the automatic processing and information visualization through a management dashboard where indicators are shown to reflect the progress and actual performance of the activities as well as the main non-compliance causes, which leads to optimize t...
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The implementation of any software development process involves the consumption of critical resources. Software engineers cannot experiment with different development processes before starting them in real projects, due to the time that would entail and the amount of elements that are involved, so it is vital to have tools that allow the pre-visualization of the results of executing the software development process and how the environmental variables affect it, thus being able to anticipate under what conditions the software development process will be deployed. This paper presents the modelling and simulation of a software development process using System Dynamics (SD), which allows the graphical representation of the elements intervening in the software process, and the incorporation of as many relevant elements as possible. As a software costs estimation reference, the COCOMO estimati...
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This paper presents a proposal to improve the storage process using the Lean Warehousing, 5S, SLP, and PDCA tools to improve the indicator of perfect deliveries. Initially, a diagnosis of the current situation of the warehouse was executed, analyzing and collecting quantitative and qualitative information on the storage processes. The principal causes of the low service level were analyzed, and three main problems were identified as substantial causes, non-compliance with the quantities and items of the orders (53.54%), the delay of deliveries (24.8%), and the deterioration or obsolescence of stocks in the warehouse (23.82%). In order to reduce these deficiencies, improvements were proposed regarding the company's operational processes and policies, as well as modifications in the warehouse layout. In this way, unproductive times or overtime and the route of activities such as picking an...
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Otherwise they will be observed by the Institutional Control Body; Therefore, the purpose of the study is to: Determine how the budget programming process influences the use of public funds in the District Municipality of Ite, 2017. The level of investigation is explanatory. The population was constituted by the registries of the budgetary programming and the use of the public funds, of the year 2017, being a total of 60 registries. It was not necessary to obtain a sample. The instrument used was the document analysis guide. The results determined that the budgetary programming process significantly influences the use of public funds in the District Municipality of Ite, 2017, due to the fact that in the programmed and executed budget of income and expenses by source of financing in soles corresponding to the budget year 2017 of the District Municipality of Ite, in what refers to the prog...
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Otherwise they will be observed by the Institutional Control Body; Therefore, the purpose of the study is to: Determine how the budget programming process influences the use of public funds in the District Municipality of Ite, 2017. The level of investigation is explanatory. The population was constituted by the registries of the budgetary programming and the use of the public funds, of the year 2017, being a total of 60 registries. It was not necessary to obtain a sample. The instrument used was the document analysis guide. The results determined that the budgetary programming process significantly influences the use of public funds in the District Municipality of Ite, 2017, due to the fact that in the programmed and executed budget of income and expenses by source of financing in soles corresponding to the budget year 2017 of the District Municipality of Ite, in what refers to the prog...
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Otherwise they will be observed by the Institutional Control Body; Therefore, the purpose of the study is to: Determine how the budget programming process influences the use of public funds in the District Municipality of Ite, 2017. The level of investigation is explanatory. The population was constituted by the registries of the budgetary programming and the use of the public funds, of the year 2017, being a total of 60 registries. It was not necessary to obtain a sample. The instrument used was the document analysis guide. The results determined that the budgetary programming process significantly influences the use of public funds in the District Municipality of Ite, 2017, due to the fact that in the programmed and executed budget of income and expenses by source of financing in soles corresponding to the budget year 2017 of the District Municipality of Ite, in what refers to the prog...
11
tesis de grado
El presente trabajo de investigación tuvo como objetivo explicar los factores que limitan la ejecución del presupuesto d inversión pública en el Gobierno Regional de San Martín para plantear estrategias de mejora, período 2014 – 2016.” La metodología utilizada parte de la selección de una muestra por conveniencia y está constituida por 31 gestores del Gobierno Regional de San Martín, coincidente con la población, además del acervo documentario de la ejecución presupuestaria del período 2014 al 2016. La investigación es Aplicada en el nivel Descriptivo-Explicativo y el diseño de la misma es No Experimental mediante el uso de los método inductivo-deductivo y analítico – sintético, así como de técnicas e instrumentos de recolección de datos utilizando la encuesta y el análisis documental, se procedió al procesamiento y análisis de datos, para la contratación ...
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artículo
Technological support is relevant in the management of Executives in the administrative, pedagogical and curricular areas with a strategic guideline in organizational communication. The objective is to determine if the use of ICT, organizational communication influences the Management of the UGEL 01, 2020 Executives. The instruments were Likert scale questionnaires for the variables, submitted to the respective analysis of reliability and validity. The positivist methodology was used, a quantitative approach of a basic type of descriptive explanatory causal level of non-experimental and correlational design. The population was made up of 372 managers, whose sample was 110 managers. The results were processed in a descriptive and inferential way using tables and figures, the ordinal logistic regression test indicated a significance value of .004 less than 0.05, it concluded that the use o...
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artículo
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
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artículo
Objective: To determine the incidence of the Affectation process in the use of the properties in the management of the real estate of the State administered by the National Superintendence of State Property, period 2012 - 2016. Method: It is a substantive, explanatory, quantitative, transversal research and a retrospective, correlational and non-experimental one, based on measurement, numerical evaluation and statistical analysis. Results: The sample consisted of 20 applications, to which the chi-square tests were applied and then the variables were related; the results indicated that the time of the evaluation, execution and registration procedures does affect the management of the State's real estate administered by the NATIONAL SUPERINTENDENCY OF STATE PROPERTY (SBN) . Conclusions: The importance of Process Management as a cornerstone in public affairs is economically and socially pro...
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This paper addresses the identification of the most influential factors and variables in the process of building trust in the chief-employees relationship in the context of peruvian executives, distinguishing two groups of factors; personal and behavioral. The research was exploratory and used an original instrument designed to evaluate deeply the issue of trust. As a method of statistical analysis, decision trees were used, a useful machine learning tool in the treatment of non-parametric data. The results obtained show that the behavioral factors are the most important for building trust in the chief-employee relationship; specifically, integrity, communication, consistency, and delegation; factors that, unlike personal factors, are more flexible and let more control for chiefs, and that allow us to conclude and recommend to pay attention and development by managers in their organizati...
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The objective of the research is to determine the relationship of the execution of public spending with the Human Development Index in the districts of the Huancavelica department, 2019, the hypothesis is whether there is a direct relationship between the execution of public spending with the Development Index Human in the districts of the Huancavelica department, 2019. The research methodology is of an applied type, explanatory level, descriptive, inductive, synthetic, analytical and dialectical method. The research design is non-experimental, cross-sectional, explanatory. The population is 100 districts of the department of Huancavelica. For statistical processing, information from the website of the United Nations Program and the National Center for Strategic Planning (Ceplan) was used. The main finding is that there is a weak positive relationship between the execution of public spen...
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artículo
In recent years, Peru has faced a political crisis marked by continuous clashes between the Executive and Legislative branches, particularly during the 2016-2020 period. These conflicts led to various institutional responses—such as impeachments, dissolutions, and resignations—that, rather than resolving the crisis, contributed to its prolongation. This cycle of instability culminated in a wave of social unrest, expressed through mass protests and the resignation of then-president Manuel Merino. This study argues that the weakness of Peru’s presidential model, reflected in its institutional design and its limited capacity to manage presidential crises, facilitated the persistence of the Executive-Legislative conflict during the 2016-2020 period. Through the process tracing method, this research reconstructs key events and analyzes information from primary and secondary sources to u...
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artículo
Objective: To determine the factors involved in the implementation of the donation and transfer budget at the Lambayeque Regional Hospital. Material and Methods: Not experimental, descriptive, quantitative approach, cross-section, during 2019. Population and sample was 57 collaborators, non-probabilistic sampling, for convenience. The Oria instrument was divided into : institutional factor, political factor, organizational factor and personal factor, reliability by Cronbach alpha; in addition, the Kolmogorov-Sminorv test was used for the normality of the population; and for statistical significance the descriptive analysis. Findings: the average intervention level of 3,444 for the variable factors involved being the most outstanding factor the Politician (average 3,7222) and the most outstanding item (84%) referring to the paperwork of the administrative processes, delays the budgetary e...
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artículo
Companies require continuous improvement for the purpose of achieving competitiveness as a result of globalization in business that advances by leaps and bounds, leading us to streamline accounting and financial processes to obtain information in real time and make decisions in order to increase the productivity, equity and control of operations, achieving the positioning of the company. This is an applied research with an experimental design. It is based on the implementation of SAP BUSINESS ONE (Systems, Applications and Products in Data Processing) and the use of the Kaizen methodology in the different processes and operations carried out by companies in the automotive sector in the activities of sale and maintenance of new vehicles. The implementation and adaptation was executed in a period of one year, it was carried out in two stages, in the first one the information of the account...
20
artículo
Companies require continuous improvement for the purpose of achieving competitiveness as a result of globalization in business that advances by leaps and bounds, leading us to streamline accounting and financial processes to obtain information in real time and make decisions in order to increase the productivity, equity and control of operations, achieving the positioning of the company. This is an applied research with an experimental design. It is based on the implementation of SAP BUSINESS ONE (Systems, Applications and Products in Data Processing) and the use of the Kaizen methodology in the different processes and operations carried out by companies in the automotive sector in the activities of sale and maintenance of new vehicles. The implementation and adaptation was executed in a period of one year, it was carried out in two stages, in the first one the information of the account...