In this paper, we propose an optimization model for medical services processes to reduce waiting time using process mining. In medical services, there is a high percentage of dissatisfaction with medical care due to the processes related to appointment booking and waiting time for medical consultation. As a result, patients change medical services due to the urgency of the symptoms they suffer, generating distrust in health services in Peru. Through a medical information system, events of medical care processes are collected for analysis using the Celonis tool. The process mining discipline uses the discovery of the study process to identify existing bottlenecks in the process and violations that are included when monitoring process events. The proposed model is based on identifying the existing bottlenecks in the processes, which are appointment booking and office care, as these process...