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https://purl.org/pe-repo/ocde/ford#5.02.04
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https://purl.org/pe-repo/ocde/ford#2.11.04
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Planificación estratégica
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https://purl.org/pe-repo/ocde/ford#2.02.04
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https://purl.org/pe-repo/ocde/ford#2.00.00
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https://purl.org/pe-repo/ocde/ford#5.00.00
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Consultores de empresas--Planificación estratégica
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service implementation » america implementation (Expander búsqueda), office implementation (Expander búsqueda), policy implementation (Expander búsqueda)
1
artículo
Publicado 2024
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This research aims to implement a lean manufacturing management model using tools such as value stream mapping (VSM), single-minute exchange of die (SMED) and autonomous maintenance (AM) to improve the service level within petroleum refining companies. Moreover, its objective is to mitigate the technical gap that leads to monetary losses for the company in question. In terms of methodology, the research used a case study design focused on pre-test and post-test analyses to identify the key improvements. The results revealed a 35 % reduction in company losses and an increase of 19 % in the service level.
2
artículo
Publicado 2024
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This research aims to implement a lean manufacturing management model using tools such as value stream mapping (VSM), single-minute exchange of die (SMED) and autonomous maintenance (AM) to improve the service level within petroleum refining companies. Moreover, its objective is to mitigate the technical gap that leads to monetary losses for the company in question. In terms of methodology, the research used a case study design focused on pre-test and post-test analyses to identify the key improvements. The results revealed a 35 % reduction in company losses and an increase of 19 % in the service level.
3
tesis de grado
Publicado 2024
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Este trabajo de investigación busca implementar un modelo de gestión de Lean Manufacturing, usando herramientas como VSM, SMED, Mantenimiento Autónomo, para mejorar el nivel de servicio en empresas de refinación de petróleo para reducir la brecha técnica de pérdidas monetarias a la empresa en cuestión. En cuanto a la metodología utilizada, se basa en un diseño de estudio de caso centrado en el estudio del pre-test y post-test para identificar las principales mejoras de este. Con respecto a los resultados, este estudio logró una reducción del 35% en las pérdidas de la empresa e incrementar 19 puntos porcentuales el nivel de servicio.
4
artículo
Publicado 2019
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Currently, many industrial companies generate many losses in their after sales this is generated to an error in the control of inventories and in turn in a mishandling of their assets through their processes, therefore the present research proposes a management model of processes and control of inventories in order to reduce customer losses due to the large number of existing complaints and thus increase sales. Therefore, the process management model, which will contribute to the standardization, optimization and control of its critical processes, and for which indicators, procedures and policies will be proposed for each stage of the process in order to measure its efficiency and effectiveness for correct decision making. With respect to the control of inventories, it is proposed to make a segmentation of the products, which allows the identification of the most important products for t...
5
tesis de grado
Publicado 2022
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Research on implementing work standardization in an SME company in the veterinary sector is very scarce. This scientific article aims to increase productivity without neglecting the grooming service's quality and applying different engineering solutions to improve resource management. The results obtained can be of great value to similar industries, especially those that want to improve the performance of their operations, avoid waste, and improve their productivity. In companies such as a veterinary clinic, it is common to find that those in charge of the bathroom area do not perform an outstanding performance in their work, considering this task as not very important or definitive for the company, causing unnecessary delays, slow work speed, and unmotivated staff. We seek through this article to demonstrate that, through standardization of processes and areas within a company, the impe...
6
objeto de conferencia
The digital transformation process is a phenomenon that will affect all organizations. In companies that have already started the digital transformation, Artificial Intelligence (AI) initiatives are begging to appear and will have a competitive impact on organizations leading digital transformation. In businesses that have already started this process, AI solutions have begun to appear. Projects on digital transformation pose new challenges and cause organizational changes in business, operational and administrative processes. Our objective was to identify changes, potential effects, and impacts of AI technologies on business processes, transformation dynamics, organizational structures, and management. This qualitative research examined the cases of five large companies with a high degree of maturity in digital transformation and innovation: one Brazilian company and four multinational ...
7
artículo
Publicado 2021
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The objective of this research was to determine if the implementation of the Civil Service Law influences the improvement of the institutional management of the Universidad Nacional Mayor de San Marcos (UNMSM) in order to demonstrate and sensitize the authorities based on experiences national and international successes, the impacts and benefits it represents for the University, being within a transition process towards the new Civil Service regime established by the National Civil Service Authority (SERVIR); This research is of an applied type of descriptive level and its design is non-experimental, since it does not imply the change of the variables. With a stratified sample with a Cronbach’s Alpha result of 85%. Concluding that the implementation of this service positively influences the improvement of Institutional Management in the UNMSM that allows the introduction of meritocracy...
8
artículo
Publicado 2022
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Lean Six Sigma (LSS) is one of the essential and applicable techniques for any organisation in the 21st century, including small and medium-sized enterprises (SMEs), that wish to grow their competitive advantages. The LSS approach’s insights offer an optimal vision for reducing technical gaps and assessing performance indicators. This case study aimed to improve service-level performance in a gaming peripherals SME by incorporating traditional engineering tools into the Define, Measure, Analyse, Improve, and Control (DMAIC) framework, validating its results through a two-month pilot plan, and analysing process improvement via statistical software. The study’s findings revealed that SMEs could effectively control delays in order processing through statistical control planning regardless of financial capabilities.
9
artículo
Publicado 2025
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Integrating the prescriptive and linear approach of NSD with the non-linear approach of service design can enhance value cocreation orientation in service innovation. Then, the objectives of this study are to explore these complementarities, propose an integrated model that enhances value cocreation in service innovation, and evaluate this model. The methodology involved a systematic literature review, focus group, and brainstorming session to propose the model, followed by evaluation through three case studies and expert interviews. As results, the model’s main feature is the development of each service prerequisite through the service design cycle, prescriptively incorporating customer input throughout the service innovation process. Expert interviews and model application indicated that the model achieved its objectives, as the development of each service element was based on a deep...
10
tesis de grado
Publicado 2024
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Robot Operating System 2 (ROS2) y Micro-ROS, como plataformas robóticas avanzadas, presentan una combinación poderosa de versatilidad, eficiencia y escalabilidad. Mientras ROS 2 evoluciona con una arquitectura modular y comunicación flexible, Micro-ROS ofrece una solución ligera y eficaz para sistemas con limitaciones de recursos. Juntos, amplían el alcance de la robótica en aplicaciones diversas, desde robots autónomos hasta entornos de alta restricción, estableciendo un estándar integral en el desarrollo de sistemas robóticos modernos. Este estudio utiliza ROS2 y Micro-ROS para implementar una plataforma experimental destinado al diseño de algoritmos de control de actitud, que constituye de un entorno informático dedicado al procesamiento de datos (CEDDP) y un módulo para Attitude Determination & Control System (ADCS). Hemos medido el tiempo de respuesta de unida CEDDP en ...
11
tesis de grado
Publicado 2024
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Those in charge of directing small and micro companies many see the application of improvement tools as something unnecessary; since, they think that they are complicated development methods that will represent unnecessary expense of time and money, and therefore they prefer to remain in the same situation and do not take advantage of the possibility of improving and growing as an organization. In the development of this research, the influence of the application of the Six Sigma methodology is studied and approached in a practical way; tool that allows to measure the performance of a process for the identification of defects and determine the ideal improvements to apply, in a MYPE. Different articles were analyzed, where the Six Sigma model had been applied; which presented improvements for the organizations to which they were directed. In addition, the Six Sigma methodology was impleme...
12
tesis de maestría
Publicado 2020
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Los últimos años han mostrado un avance en la lucha contra la violencia contra las mujeres en el Perú. Esto ha significado la introducción de nuevas políticas y estrategias, que a pesar de sus prometedores componentes, no han demostrado ser exitosas para disminuir significativamente la alta y alarmante prevalencia de la violencia contra mujer en el Perú. Por esta razón, el presente estudio tuvo como objetivo analizar el proceso de implementación para evaluar su efectividad, basado en el cumplimiento de la normativa, y la identificación de posibles causas de las brechas de implementación. Los hallazgos mostraron un deficiente cumplimiento de las normativas en la prestación de servicios para víctimas de violencia contra la mujer, e identificaron cinco potenciales causas de brechas en la implementación. Además, esta investigación proporciona una recopilación de sugerencias p...
13
tesis de grado
The problem posed in this investigation is that a mutual fund management company maintained traditional processes of subscription and redemption of quotas in the funds, which caused great economic inefficiencies and discontent among clients. That is why the objective of this research was to propose a proposal to improve customer service processes through the application of a digital transformation through agile methodologies such as Design Thinking and Lean Startup through quasi-experimental practical research. In this way, it was possible to increase profits and customer experience. After the implementation, it was evidenced that thanks to this, the number of AUMs and participants increased by +15% per month and +55%, since the implementation, respectively, translating, later, into higher profits for the company (+10%).
14
artículo
The objective of this research is to perform the evaluation of the General IT Controls in Operations Management implemented by the systems management of a health services company, to determine if the established controls can reduce the potential risks to acceptable levels , based on good practices that exist in the framework of COBIT 5 work and aimed at measuring the degree of confidence of controls in systems that affect financial statements within a company. In the detailed description of the review structure, the corresponding processes were evaluated and opportunities for improvement were identified. Finally, based on the analysis performed and the results obtained, necessary recommendations will be provided, so that the company can solve the problems encountered in order to improve profitability, in the audit carried out on information security and the efficiency of the systems anal...
15
tesis de grado
Publicado 2025
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The research proposed to implement Lean Six Sigma in a restaurant company to improve the service quality of Siu Mai snacks delivered via delivery. The study was based on a pre-experimental design with a quantitative approach and evaluating customer perception before and after using the Servqual method. In the initial analysis, lack of employee induction, poor order management and lack of process evaluation were found as causes of low quality. Using DMAIC, processes were improved with BPMN and Kanban to follow the order flow, which optimized processes, reduced waiting times and improved service quality. The results showed that the Servqual score improved from 4.07 to 6.09, while the CP and CPK indicators improved significantly. It was concluded that the implementation of Lean Six Sigma using tools such as VSM, Kanban and SIPOC helped improve service quality and customer satisfaction by op...
16
tesis de grado
Publicado 2024
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Las Pymes de la industria metalmecánica, en el Perú, cumplen un rol crucial para el desarrollo de la economía del país debido a su relación con diversas industrias proporcionando bienes intermedios y finales, así como su aporte en la generación de empleo; sin embargo, las pymes peruanas presentan diversas restricciones operacionales. Ante esta problemática de ausencia de técnicas y estrategias de trabajo aplicadas a las Pymes en el sector metalmecánico, surge la interrogante sobre la posibilidad de lograr una mejora en su OTIF en un mercado competitivo. Por lo tanto, el principal objetivo de esta investigación es mejorar los tiempos de atención de un proyecto en una Pyme de este sector respecto a una línea de producción específica, a través de simulaciones en Arena y pruebas piloto. Para alcanzar el objetivo planteado se propone una metodología de 3 etapas: Análisis de ...
17
artículo
Publicado 2022
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One of the pillars of the world economy is the service sector, since in developed and developing countries it contributes 70% and 45% of GDP, respectively. For this reason, companies in this sector seek to innovate their processes, become more efficient and competitive. In this sense, Lean Service and BPM stand out for generating efficiency and competitiveness in Back Office processes, through a focus on optimizing the value of processes, eliminating activities and reducing waste. In this case study, the aim is to increase the efficiency of the process of issuing electronic receipts in a Peruvian Banking and Insurance company, through the implementation of Lean and BPM tools such as: electronic 5s, digital Poka Yoke, load balancing and BPMN. Our proposal model includes the aforementioned Lean Service and BPM tools, which together achieve the reduction of rework, reduction of time in oper...
18
artículo
Publicado 2023
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The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a savi...
19
artículo
Publicado 2019
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The aspects dealt with was the incidence of management by processes in the district Municipalities of the province of Marañón, the general objective of the investigation was to determine the incidence of the management by processes in the services of the district municipalities to 2016 - Province of Marañón , as well as, the determination of the incidence of the management by processes in the services of public cleaning, serenazgo service, administrative services, in the results and in the investment. The research method was descriptive according to the variable of interest, the type of research was observational, there was no intervention by the researcher, the data reflect the natural evolution of the events, beyond the researcher's will, according to the planning of the research. data, it was prospective data for the study were collected on the basis of research (primary). The mai...
20
artículo
Publicado 2023
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Objective: To describe the assistance provided by the teleconsultation service in the San Pablo Clinic Network (RCSP) during the COVID-19 pandemic, with an emphasis on the specialty of gastroenterology. The study: Descriptive study. Data from the Electronic Medical Records System and the RCSP administrative system were reviewed. Results: The RCSP includes 8 locations (5 in Lima). Between April 2020 and December 2021, 1,156,253 visits were made (6.6% of these by teleconsultation). The specialties with the most teleconsultations were internal medicine and endocrinology, and the specialties with the most face-to-face consultations were gynecology-obstetrics and traumatology. Gastroenterology was the ninth most frequent specialty in teleconsultation and the fifth in face-to-face consultation. The most frequent diagnoses of this specialty, both for face-to-face consultation and teleconsultati...
