El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

The sale of vehicles in Peru has increased by more than 6% only between the years 2016-2017, with Peru being one of the seven countries with an increase in vehicle fleet between these years, and it is also the fourth country with the highest sales, only after Brazil, Argentina and Chile. However, the post-sale service by the companies that provide these services currently does not meet certain essential aspects to meet the demand, one of the most outstanding, the delivery time, largely due to bad practices and capacity problems. of the concessionaire, generating considerable losses. Thus, this study developed a methodology to optimize the production of preventive maintenance services in automotive dealers applying lean manufacturing tools in order to reduce waiting times, delivery of vehicles at the wrong time and defective services. The pilot proposal was validated in one of the largest...

One of the pillars of the world economy is the service sector, since in developed and developing countries it contributes 70% and 45% of GDP, respectively. For this reason, companies in this sector seek to innovate their processes, become more efficient and competitive. In this sense, Lean Service and BPM stand out for generating efficiency and competitiveness in Back Office processes, through a focus on optimizing the value of processes, eliminating activities and reducing waste. In this case study, the aim is to increase the efficiency of the process of issuing electronic receipts in a Peruvian Banking and Insurance company, through the implementation of Lean and BPM tools such as: electronic 5s, digital Poka Yoke, load balancing and BPMN. Our proposal model includes the aforementioned Lean Service and BPM tools, which together achieve the reduction of rework, reduction of time in oper...

The textile industry is important in the world economy and is one of the most influential sectors with a turnover of $2.6 billion. In 2019, national production grew 1.12% and manufacturing GDP 3.5%. This industry has an 18.8% increase in exports and generates more than 250 thousand jobs. It has experienced various changes in recent years that influence the dry-cleaning industry, such as modern advances with the need to provide quality and in search of optimal production efficiency. For this reason, the use of methodologies for continuous improvement has become an important consideration in companies. The case study presents an efficiency of 66%, due to unproductive times due to machine stops and additional times due to reprocessing in the dyeing area. In this article, an improvement model will be proposed, which will consist of the implementation of Preventive Maintenance, SMED and Opera...

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

In the current market, there is a large number of SMEs that have a large margin of economic losses due to lack of stocks, due to the supply process. In other words, the lost sales and the costs of the services generated by not having their products available in their warehouses is a critical scenario in the distribution companies, whose added value lies in maximizing their level of customer service. To solve this problem, we propose a system that integrates the development of the attention and the model of the inventories of the periodic review, the bases based on the framework of the work. The results, after analyzing the demand, their patterns and choosing the best method to use, are antecedents to develop the management of inventories and their policies. Likewise, knowledge management will act as an integrated support. Through the simulation carried out for a distribution of lubricant...

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.