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1
tesis de grado
En los últimos años, las pequeñas y medianas empresas (Pymes) no han implementado el Customer Relationship Management (CRM) porque lo consideran un costo elevado en el que no deben invertir, o si lo implementan lo hacen sin respetar los procedimientos necesarios. Además de resaltar que la pandemia ha animado a las pymes a utilizar las tecnologías a su alcance para estar más cerca de los clientes. El objetivo de esta investigación es identificar cuáles son los procedimientos adecuados para la implementación de herramientas CRM en las Pymes. Por esta razón surge la siguiente pregunta de investigación: ¿Cuáles son los factores críticos, así como los procedimientos adecuados para la implementación de e-CRM y s-CRM? La población de estudio fue de 70 artículos los cuales fueron seleccionados a través de filtros y criterios. Los resultados apoyan el papel del CRM electrónico...
2
objeto de conferencia
The digital transformation process is a phenomenon that will affect all organizations. In companies that have already started the digital transformation, Artificial Intelligence (AI) initiatives are begging to appear and will have a competitive impact on organizations leading digital transformation. In businesses that have already started this process, AI solutions have begun to appear. Projects on digital transformation pose new challenges and cause organizational changes in business, operational and administrative processes. Our objective was to identify changes, potential effects, and impacts of AI technologies on business processes, transformation dynamics, organizational structures, and management. This qualitative research examined the cases of five large companies with a high degree of maturity in digital transformation and innovation: one Brazilian company and four multinational ...
3
artículo
Many different information technology frame-works have been proposed to assist organi-zations implementing information technol-ogy. However, these frameworks are complex, difficult to implement, and overlap with one another making their simultaneous implementation even more difficult to ac-complish by organizations. This study proposes to develop an overlap-less maturity model that helps organizations deal with the aforementioned problems. The model was applied and evaluated by experts at five organizations. This approach was recognized as useful, complete, and helpful in a multi-framework implementation by prob-lem management (PM) experts. This research provides contributions for academics since it distinguishes itself from the existing studies in the body of knowledge and is a baseline for further investigation.
4
artículo
Publicado 2021
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This study is based on the evaluation process of the university public policy of distance education and, specifically, the implementation of the Classroom platform, in its didactic and operational dimensions, at the National Autonomous University of Huanta (UNAH), period 2020, in the context of physical and social isolation, which allowed an accurate analysis to make decisions in this regard. To measure such impact, the non-experimental scientific method, descriptive level, was used; likewise, the survey technique, whose instrument is the questionnaire, which was applied to the population of the ordinary teaching staff of the institution. The conceptual frameworks are enriched, exposing reflections from a detailed bibliographic review that analyzes indicators of content, activities, interactivity, resources, administration and aesthetics of the virtual environment. From the analysis...
5
artículo
Publicado 2017
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This article presents a theoretical equation set based on the information interactions that result in experiential learning. We attempt to link our equation set to the Uppsala Internationalization Process model in order to quantify information overload and operationalize the Uppsala model under longitudinal time series settings. The internationalization process has generated an increase in the diversity and overall quantity of information, resulting in an increase of the variation and amount of information that a firm needs to process. This challenges a firm's capacity to simultaneously expand and learn. Market knowledge is acquired essentially through current business activities, all of which proceed from a firm's market experience to generate experiential knowledge. Market experience is situation-specific and therefore difficult to generalize. Nonetheless, firms tend to use general -fa...
6
artículo
Publicado 2021
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Objective. The objective of the current study was to evaluate critical nutrients of industrialized foods and compare them with the technical parameters established in the Peruvian regulations, in its two stages of implementation, referring to front-of-package labeling before the beginning of its validity in June 2019. Methods. Cross-sectional study in which the critical nutrients of sodium, total sugar, saturated fat and transfat were analyzed from data declared in the nutritional labels of 511 processed and ultra-processed foods that were part of the products purchased for the consumption of 88 families of students from one private university in Lima. The technical parameters used to evaluate the critical nutrients are those established in the Regulation of Law 30021. All analyses were carried out with Excel and SPSS version 21, Student’s t-statistics and McNemar’s test were used. R...
7
artículo
Publicado 2007
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The article focused the next problem: What physical and virtual instruments interact in an interface Human Machine in order to automate a prototype to the process of pastes and liquids?; the design includes the measured and the selection of devices. The implementation considers the SMAR'S SYSTEM 302 platform to the process supervision and control; As a result of this we have an automated module whose investment was returned by the CEMA's courses.
8
tesis de grado
Publicado 2024
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Those in charge of directing small and micro companies many see the application of improvement tools as something unnecessary; since, they think that they are complicated development methods that will represent unnecessary expense of time and money, and therefore they prefer to remain in the same situation and do not take advantage of the possibility of improving and growing as an organization. In the development of this research, the influence of the application of the Six Sigma methodology is studied and approached in a practical way; tool that allows to measure the performance of a process for the identification of defects and determine the ideal improvements to apply, in a MYPE. Different articles were analyzed, where the Six Sigma model had been applied; which presented improvements for the organizations to which they were directed. In addition, the Six Sigma methodology was impleme...
9
artículo
Publicado 2010
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The present work propose the replacement of the three stages of the activation process of bentonite with sulfuric acid by the only stage spray drying.
10
objeto de conferencia
Publicado 2023
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21st LACCEI International Multi-Conference for Engineering, Education, and Technology: “Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development”, Hybrid Event.
11
tesis de maestría
Publicado 2020
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Los últimos años han mostrado un avance en la lucha contra la violencia contra las mujeres en el Perú. Esto ha significado la introducción de nuevas políticas y estrategias, que a pesar de sus prometedores componentes, no han demostrado ser exitosas para disminuir significativamente la alta y alarmante prevalencia de la violencia contra mujer en el Perú. Por esta razón, el presente estudio tuvo como objetivo analizar el proceso de implementación para evaluar su efectividad, basado en el cumplimiento de la normativa, y la identificación de posibles causas de las brechas de implementación. Los hallazgos mostraron un deficiente cumplimiento de las normativas en la prestación de servicios para víctimas de violencia contra la mujer, e identificaron cinco potenciales causas de brechas en la implementación. Además, esta investigación proporciona una recopilación de sugerencias p...
12
artículo
Publicado 2010
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The present work propose the replacement of the three stages of the activation process of bentonite with sulfuric acid by the only stage spray drying.
13
artículo
Publicado 2010
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This paper presents a methodology for designing a strategy proportional integral controller (PI) given that the policy will be implemented in an industrial process controller. The design considers the modeling of the plant through analog techniques of system identifi cation. It is used in controller design algorithm discrete digital PI controller that is running the process controller used. Considered for the design specifi cations of closed loop time response primarily to obtain a settling time line that you can be met without exceeding the range of the control signal that can deliver the process controller used. Implement the control system to verify the behavior of the closed loop system in relation to the specifi ed control objective.
14
artículo
Publicado 2010
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This paper presents a methodology for designing a strategy proportional integral controller (PI) given that the policy will be implemented in an industrial process controller. The design considers the modeling of the plant through analog techniques of system identifi cation. It is used in controller design algorithm discrete digital PI controller that is running the process controller used. Considered for the design specifi cations of closed loop time response primarily to obtain a settling time line that you can be met without exceeding the range of the control signal that can deliver the process controller used. Implement the control system to verify the behavior of the closed loop system in relation to the specifi ed control objective.
15
artículo
Publicado 2006
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The present investigation work tries on the control of an analogical system of second order(process), the same one that has been implemented with circuit's operational amplifiers and electronic devices. The system has been built and designed taking like I model to the prototype of the function of transfer of a system of second order. To the process there is been incorporate a stage of white noise with the purpose of effect to experiencing the interference and technical implementing linear control, we used the FST (Finite Settling Time) control. The pattern of the process was obtained in experimental form, for it you apply the identification of parameters; the method using is the parameters of the adjustment of the curve for direct interpolation. The model of accuracy has been fundamental for the technique applied of controlling FST The action of controlling is guided to control the posit...
16
tesis de grado
Publicado 2025
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This research analyzes the distribution of a poultry plant, with defined processes and established areas. However, it has been proven that the poultry production process can optimize its processes by redistribu ting it, applying the SLP (Systematic Layout Plan- ning) methodology. In addition, the purpose is to take the process to a second level of improvement with process automation. Initially, the plant plans were analyzing in detail, these allowed us to visualize which areas should be improved. Then, the DAP (Process Activity Diagram) was analyzed, where the activities are identified for the plant process. Thereafter, the SLP method is applied, which is essential for the redistribution of the plant. Once a more ef ficient plant has been obtained, productivity is analyzed using a distance and load matrix. Furthermore, the idea of automation in important processes is shown in a cost and ...
17
artículo
Publicado 2012
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El presente trabajo presenta el estudio experimental sobre el secado por atomización con el objetivo de que tal operación reemplace las tres últimas etapas del proceso de fabricación de la bentonita activada como son: filtro rotatorio continuo al vacío, secador de horno rotatorio y el molino Raymond. Se ha logrado demostrar experimentalmente que con el secado por atomización se logra un producto que tiene un 10% de humedad y que el 100% del producto pasa la malla 200 Tyler, superando ampliamente las especificaciones comerciales de la bentonita activada.
18
artículo
Publicado 2020
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
19
artículo
Publicado 2023
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One of the biggest problems in the construction industry that often generates delays and loss of value in the construction site are the processes related to the management of material transportation. These processes are decisive in collaborating in the search for greater productivity. Lean Construction (LC), together with its tools and techniques, is a methodology that is being implemented in the sector and whose objective is the identification and elimination of waste on-site.The objective of this work is to analyze the impact of implementing the LC methodology in the construction sector focused on the transportation of materials, as well as to verify the other benefits of the methodology. In this systematic literature review (SLR) work, seven online databases were used to search for scientific manuscripts related to the LC methodology and the materials transportation process; after bei...
20
artículo
Publicado 2024
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The application of computer technologies associated with sensors and artificial intelligence (AI) in the quantification and qualification of quality parameters of meat products of various domestic species is an area of research, development, and innovation of great relevance in the agri-food industry. This review covers the most recent advances in this area, highlighting the importance of computer vision, artificial intelligence, and ultrasonography in evaluating quality and efficiency in meat products’ production and monitoring processes. Various techniques and methodologies used to evaluate quality parameters such as colour, water holding capacity (WHC), pH, moisture, texture, and intramuscular fat, among others related to animal origin, breed and handling, are discussed. In addition, the benefits and practical applications of the technology in the meat industry are examined, such as...
