The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropolitan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is s...

The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropolitan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is s...

The present study aims to evaluate the factorial structure and measurement invariance according to sex of the Assertiveness Inventory of Gambrill and Richey (1975) in Peruvian adolescents composed of two subscales of Degree of Discomfort and Response Index, using a non-probabilistic sample of 639 Peruvian adolescents aged 14 to 20 years (ME= 15.84, SD= 0.86). Evidence of validity was obtained based on the criterion of judges as part of the contextual and linguistic adaptation process for the evaluated population. Confirmatory factor analysis was performed on 3 models of the degree of discomfort (GI) subscale and 3 models on the Response Rate (RP) subscale. Subsequently, the equivalence of measurement of both subscales was evaluated, showing that this measure is invariant according to sex in Peruvian adolescents.

The objective of this study is to determine the relationship between the quality of working life and the behavior of organizational citizenship. The study applied a quantitative,  escriptive and correlational approach, its design is non-experimental and transversal. For this purpose, two duly reliable and valid instruments were applied to a sample of 435 professionals from different specialties who work in public and private organizations in Lima and the interior of Peru and who were studying postgraduate studies at several universities. The results obtained indicate that there is significant and positive statistical evidence of association between quality of working life and organizational citizenship behavior. An analysis of these variables to determine the differences when intervening sociodemographic and organizational variables showe...