The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropolitan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is s...

The objective of this research is to know the relationship between quality of work life (QWL) and Burnout syndrome (BOS) in employees in the Retail sector of Metropolitan Lima. The type of research was descriptive correlational and the purpose was not experimental and transectional, in a non-probabilistic and intentional sample of 129 the employee’s collaborations between men and women with a minimum of six months of experience in face to face contact with the client in the sale of Retail products. The results of our observation indicate that there is a significant and negative association between quality of work life and Burnout Syndrome. An analysis of the QWL with the dimensions of the BOS shows us that there is a significant and inverse relationship between quality of work life and overwhelming exhaustion and depersonalization; instead the association with personal development is s...

Identificar en qué medida los estilos de liderazgo y el síndrome de burnout explican la calidad de vida laboral de los colaboradores del sector retail en Lima Metropolitana. Se trabajó con una muestra de 200 trabajadores entre hombres y mujeres con un mínimo de 6 meses de permanencia laboral, mediante el muestreo no probabilístico tipo intencional, a quienes se le aplicó los cuestionarios sobre Estilos de Liderazgo (EL) de Cesar Ruiz Alva (2009), Maslach Burnout Inventory (MBI) de Cristina Maslach y Susan Jackson (1981) y Calidad de vida en el trabajo (CVT-GOHISALO) de Gonzales, Hidalgo, Salazar y Preciado (2010), todos ellos, debidamente validados y confiables. El estudio fue empírico, estrategia asociativa y diseño explicativo transversal con variables latentes. Los resultados obtenidos dan a conocer que los estilos de liderazgo y síndrome de Burnout (SBO) estarían explicando...