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1
artículo
El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
2
artículo
The main objective of this explanatory research with a quantitative approach is to support the implementation and development of a “customer-centric” management system based on artificial intelligence (machine learning) as a recovery measure against the current context resulting from the global pandemic. In addition, through the approach of the necessary technological tools and the understanding of the target population, the aim is to redesign and automate the service process of the restaurants to achieve an effective optimization of time.
3
artículo
The main objective of this explanatory research with a quantitative approach is to support the implementation and development of a “customer-centric” management system based on artificial intelligence (machine learning) as a recovery measure against the current context resulting from the global pandemic. In addition, through the approach of the necessary technological tools and the understanding of the target population, the aim is to redesign and automate the service process of the restaurants to achieve an effective optimization of time.
4
tesis de grado
This scientific article aims to demonstrate the usefulness of the application of a novel inventory management model based on 3 tools: A control system for incoming and outgoing goods, a process monitoring system managed through a KANBAN canvas and a continuous improvement system based on a PHVA cycle to improve the logistics management of an SME in the retail sector. especially in the control of inventory accuracy and availability indicators. It was based on an initial diagnosis of the processes of the logistics area of the company under study, then appropriate inventory management policies were implemented, and the processes were re-engineered. The next step was to design a Dashboard to control the inflows and outflows of goods, which takes the information from the company's ERP and allows it to anticipate omissions in the processes. Finally, staff were trained and a process monitoring ...
5
objeto de conferencia
The digital transformation process is a phenomenon that will affect all organizations. In companies that have already started the digital transformation, Artificial Intelligence (AI) initiatives are begging to appear and will have a competitive impact on organizations leading digital transformation. In businesses that have already started this process, AI solutions have begun to appear. Projects on digital transformation pose new challenges and cause organizational changes in business, operational and administrative processes. Our objective was to identify changes, potential effects, and impacts of AI technologies on business processes, transformation dynamics, organizational structures, and management. This qualitative research examined the cases of five large companies with a high degree of maturity in digital transformation and innovation: one Brazilian company and four multinational ...
6
artículo
This study is based on the evaluation process of the university public policy of distance education and, specifically, the implementation of the Classroom platform, in its didactic and operational dimensions, at the National Autonomous University of Huanta (UNAH), period 2020, in the context of physical and social isolation, which allowed an accurate analysis to make decisions in this regard. To measure such impact, the non-experimental scientific method, descriptive level, was used; likewise, the survey technique, whose instrument is the questionnaire, which was applied to the population of the ordinary teaching staff of the institution. The conceptual frameworks are enriched, exposing reflections from a detailed bibliographic review that analyzes indicators of content, activities, interactivity, resources, administration and aesthetics of the virtual environment. From the analysis...
7
artículo
This article presents a theoretical equation set based on the information interactions that result in experiential learning. We attempt to link our equation set to the Uppsala Internationalization Process model in order to quantify information overload and operationalize the Uppsala model under longitudinal time series settings. The internationalization process has generated an increase in the diversity and overall quantity of information, resulting in an increase of the variation and amount of information that a firm needs to process. This challenges a firm's capacity to simultaneously expand and learn. Market knowledge is acquired essentially through current business activities, all of which proceed from a firm's market experience to generate experiential knowledge. Market experience is situation-specific and therefore difficult to generalize. Nonetheless, firms tend to use general -fa...
8
tesis de maestría
Los últimos años han mostrado un avance en la lucha contra la violencia contra las mujeres en el Perú. Esto ha significado la introducción de nuevas políticas y estrategias, que a pesar de sus prometedores componentes, no han demostrado ser exitosas para disminuir significativamente la alta y alarmante prevalencia de la violencia contra mujer en el Perú. Por esta razón, el presente estudio tuvo como objetivo analizar el proceso de implementación para evaluar su efectividad, basado en el cumplimiento de la normativa, y la identificación de posibles causas de las brechas de implementación. Los hallazgos mostraron un deficiente cumplimiento de las normativas en la prestación de servicios para víctimas de violencia contra la mujer, e identificaron cinco potenciales causas de brechas en la implementación. Además, esta investigación proporciona una recopilación de sugerencias p...
9
tesis de grado
En los últimos años, las pequeñas y medianas empresas (Pymes) no han implementado el Customer Relationship Management (CRM) porque lo consideran un costo elevado en el que no deben invertir, o si lo implementan lo hacen sin respetar los procedimientos necesarios. Además de resaltar que la pandemia ha animado a las pymes a utilizar las tecnologías a su alcance para estar más cerca de los clientes. El objetivo de esta investigación es identificar cuáles son los procedimientos adecuados para la implementación de herramientas CRM en las Pymes. Por esta razón surge la siguiente pregunta de investigación: ¿Cuáles son los factores críticos, así como los procedimientos adecuados para la implementación de e-CRM y s-CRM? La población de estudio fue de 70 artículos los cuales fueron seleccionados a través de filtros y criterios. Los resultados apoyan el papel del CRM electrónico...
10
tesis de grado
Research on implementing work standardization in an SME company in the veterinary sector is very scarce. This scientific article aims to increase productivity without neglecting the grooming service's quality and applying different engineering solutions to improve resource management. The results obtained can be of great value to similar industries, especially those that want to improve the performance of their operations, avoid waste, and improve their productivity. In companies such as a veterinary clinic, it is common to find that those in charge of the bathroom area do not perform an outstanding performance in their work, considering this task as not very important or definitive for the company, causing unnecessary delays, slow work speed, and unmotivated staff. We seek through this article to demonstrate that, through standardization of processes and areas within a company, the impe...
11
artículo
The research has shown that, in Peru, public institutions have a deficient service in document management, as a result, it generates loss of time, accumulation and low security of documents, which affects citizens. Therefore, this paper proposes to implement RPA technology through a web system, which has been developed, as objective of automating the workflow and avoiding performing repetitive tasks. This technological solution will generate great improvements for public institutions such as the reduction of the attention time for a procedure in order to prevent the dissatisfaction of citizens. The proposed solution is verified through evaluations based on the indicators presented. Finally, a considerable improvement was shown in the procedures, improving the experience of citizens and workers by reducing the attention time from 516 minutes to 490 minutes on average, which implies a savi...
12
artículo
Paper aims: This research article addresses an innovative solution to face one of the main problems in the footwear industry, namely the high order non-fulfillment rate. Originality: This research offers companies in the footwear industry the possibility of implementing Andon through a structured and planned process that allows expediting problem solving. The advantage of this system is the ability to signal the status of workstations through rapid visual identification. Moreover, in this way social distancing is also secured, in line with World Health Organization guidelines to prevent the spread of COVID-19. Research method: The article presents four phases through which the case study was addressed. Planning (determination of objectives), Restructuring of the Operations Area, Improvement of the Production Line and Continuous Improvement. Main findings: An Arena simulation system was u...
13
artículo
The objective of this study is present the guidelines to develop the implementation of an Automated System in order to reduce service times in the processes applicable to the Single Window of Tourism in the Provincial Municipality of Callao, based on the development of Management by Processes. It presents the steps to follow to achieve the implementation of an Automated System and the example is shown in which it was possible to verify that said implementation reduces the attention times in the Provincial Municipality of Callao. With the implementation of an Automated System everyone wins: first, the workers, since they will be able to carry out their tasks in the shortest time and minimize unforced errors; secondly, the Municipality, since it will offer automated and simplified services, and finally the clients, because the costs of administrative procedures will be reduced and because ...
14
tesis de grado
Este trabajo de investigación busca implementar un modelo de gestión de Lean Manufacturing, usando herramientas como VSM, SMED, Mantenimiento Autónomo, para mejorar el nivel de servicio en empresas de refinación de petróleo para reducir la brecha técnica de pérdidas monetarias a la empresa en cuestión. En cuanto a la metodología utilizada, se basa en un diseño de estudio de caso centrado en el estudio del pre-test y post-test para identificar las principales mejoras de este. Con respecto a los resultados, este estudio logró una reducción del 35% en las pérdidas de la empresa e incrementar 19 puntos porcentuales el nivel de servicio.
15
artículo
This research was funded by CONCYTEC through the project IMAGEN–Innovaciones en la mejora genética altoandina: alpacas y llamas (29-2019-FONDECYT-BM-INC.INV).
16
artículo
The relevance of the problem under study is due to the need to modernize the professional training of future teachers in the context of the implementation of the competence approach. One of the most effective methods for improving the training of a modern teacher is his subject and methodological training. In modern times, competitive teachers are in demand, possessing the necessary and sufficient types of professional activity, a high level of pedagogical culture. In the process of studying the formation of pedagogical culture, there was an elected teacher of mathematics. In the focus of the problems of the formation of the pedagogical culture of the future teacher, the problems of the formation of the pedagogical culture in the context of the implementation of the competence approach, associated with the specificity of the formation of the pedagogical culture of the teacher of mathemat...
17
artículo
The relevance of the problem under study is due to the need to modernize the professional training of future teachers in the context of the implementation of the competence approach. One of the most effective methods for improving the training of a modern teacher is his subject and methodological training. In modern times, competitive teachers are in demand, possessing the necessary and sufficient types of professional activity, a high level of pedagogical culture. In the process of studying the formation of pedagogical culture, there was an elected teacher of mathematics. In the focus of the problems of the formation of the pedagogical culture of the future teacher, the problems of the formation of the pedagogical culture in the context of the implementation of the competence approach, associated with the specificity of the formation of the pedagogical culture of the teacher of mathemat...
18
artículo
Currently, applying regulations oriented to cybersecurity, cyber resilience is relevant to face the high rates of cyberattacks, which have caused an interruption in the operational processes of organizations, generating an economic loss, and affecting the continuity of their business processes on the web. In this scenario, small and medium-sized enterprises (SMEs) are the most affected due to their weak technological infrastructure. Given this, this experimental study was developed to implement a regulatory framework for the improvement of cyber resilience; the criteria anticipate, resist, recover and evolve presented significant statistical values of improvement after the application of the experiment. This research contributes to counteract the refusal to use information technologies for business development; Improvement actions were carried out to face threats and computer vulnerabili...
19
objeto de conferencia
The Peruvian AEC industry has started implementing VDC and BIM in public projects due to recent regulations that state the progressive adoption of BIM (as a methodology) in public construction. Regardless of the benefits of these new approaches, some challenges to VDC implementation have emerged as a response to the resistance to change of the Peruvian AEC industry, which is stronger in the Peruvian public sector. The aim of this paper is to present the challenges found in the author´s VDC implementation experience in a public project, as part of the third VDC Certificate Program in Lima lead by CIFE from Stanford University. These challenges will be identified based on a schema, constructed by the literature review. The results show that the main challenges found are the lack of commitment and the lack of collaboration between stakeholders. These results suggest the need to overcome th...
20
artículo
Mexico’s public hospitals are experiencing major operational problems, such as process and service failure, as well as the lack of supplies and medical equipment. Some hospitals have started kaizen philosophy-based efforts to improve this situation. The main objective of the research is to explore the implementation of the kaizen philosophy in the above-mentioned hospitals. The research used a qualitative methodology and the case study strategy. The results show that it is feasible to optimize the Covid-19 emergency and treatment process by applying kaizen philosophy, process innovation and jidoka techniques.