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1
artículo
Publicado 2024
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El presente artículo de revisión tiene como objetivo reconocer la evolución del proceso de implementación de Oficinas de Dirección de Proyectos (PMO) y su aporte en la mejora de la gestión empresarial. Metodológicamente se utilizó un enfoque sustentado en el método analítico, basado en una revisión de literatura y de investigación sobre la base de estudios previos, con enfoque sistemático para actualizar y responder a una o más preguntas de investigación planteadas. Para revisar el estado del estudio detalladamente y procurando el menor nivel de sesgo posible, se utilizaron algunos de los criterios sugeridos por el enfoque PRISMA. Se incluyeron estudios cuantitativos publicados como artículos científicos, informes breves, y tesis doctorales o de maestría. Los resultados reconocen importantes aportes ya que el modelo y la herramienta aclaran cuáles son las funciones de ...
2
artículo
Publicado 2015
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In this research has done a web system that has been called INTERSYS, using agile development methodology Scrum, with the aim of measure the level of satisfaction of foreign students in the process of aplication for an exchange in la Universidad Católica Santos Toribio de Mogrovejo (USAT). The population was integrated of foreign students who took undergraduate studies at the USA since 2013-I until 2014-II. The research is quantitative. Which have a design pre experimental of type pre and post test with an only group? To the students of exchange and staff of the office of international relations was applied an initial questionnaire to determine the perception on the current application process. Then, the study population received encouragement using INTERSYS, and then applies a final questionnaire to measure the level of satisfaction using the developed system. With this study we can kn...
3
artículo
Publicado 2025
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Implementing a digital process for letters rogatory and judicial assistance requests in Ecuador requires a strategic approach to enhance efficiency and transparency. First, it's essential to revise the legal framework to validate digital procedures. A secure and centralized online platform should be developed, incorporating encryption and digital signatures. Coordination among institutions like the Judicial Council, Ministry of Foreign Affairs, and Public Prosecutor's Office is vital. Training programs must be implemented to prepare staff and legal professionals. Integration with international systems will ensure interoperability and compliance with global standards. A pilot phase can help test the system in selected jurisdictions before national deployment. Stakeholder engagement and awareness campaigns will foster broader acceptance. ongoing monitoring, user feedback, and continuous up...
4
artículo
Publicado 2009
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The study demonstrated that the techniques used for the taking of plantar impression are not the suitable ones, the same ones that do not guarantee reliability from the legal medical point of view; on the other hand, the process of identification of new born is not fulfilled efficiently, so this process is left unfinished, fulfilling only with the first stage consisting of the capture of the plantar impression on the part of the personnel of health and his corresponding file in clinical history; the expert's report is not realized on the part of the police personnel in the moment of the discharge of the patient; steps that must be realized according to the stipulated thing in the Manual of Proceeding of Personal Identification. Opposite to this problems, it was tried to demonstrated the effectiveness of the pelmatoscopía by means of the use of the suitable skills and the processing logi...
5
artículo
Publicado 2025
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In all procedures carried out by the General Comptroller's Office, due process must be respected and guaranteed, with compliance with terms and deadlines being key to issuing its pronouncements and avoiding expiration. The research aimed to analyze the arbitrary mechanisms used by the Comptroller's Office, in relation to articles 26 and 56 of the Organic Law of the General Comptroller's Office of the State, Ecuador. The approach is qualitative, documentary design. Directed interviews were conducted with specialists in administrative law and two cases were analyzed. The results showed the negative impact of the late issuance of resolutions on the transparency and legitimacy of administrative acts. It is concluded that the implementation of this more rigorous monitoring system and the training of staff would allow not only greater effectiveness in compliance with deadlines and terms, but a...
6
objeto de conferencia
Authors would like to thank to Dirk Heylen, head of HMI Lab of University of Twente, for facilitating us the HMI Lab to conduct the experiments and his early feedback. Also, We thank all the participants who took part in our research. This work has been supported by grant 234-2015-FONDECYT (Master Program) from Cienciactiva of the National Council for Science, Technology and Technological Innovation (CONCYTEC-PERU). Moreover, this work has received financial support from the Spanish Ministry of Economy, Industry and Competitiveness with the Project: TIN2016-78011-C4-1-R; Council of Culture, Education and University Planning with the project ED431G/08, the European Regional Development Fund (ERDF).
7
tesis de grado
Publicado 2022
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Digitalization is a reality for everyone, including the government. As a consequence, more govern- ments around the globe started to digitize their services, looking for more user satisfaction. In the case of Peru, the civil registration service, called RENIEC, found its particular way to implement digital solutions for their services. Therefore, did those efforts have any effect on the users’ satisfac- tion? The current analysis using ordinary least squares and Shapley’s value evaluated the impact of digitalization on user satisfaction. After the necessary research, we found that the birth and divorce digital process positively affected user satisfaction, while divorce did not.
8
Publicado 2022
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El objetivo de este trabajo de investigación es resaltar la importancia del uso de las herramientas tecnológicas, que facilitan en el campo educativo específicamente, continuar con el proceso educativo, afectado por la pandemia que, nos mostró lo tan frágiles son las intuiciones ante los cambios y la importancia de adaptarse a situaciones que puedan presentarse. El uso de las TIC´s en las instituciones educativas hoy más que nunca han proporcionado el apoyo para que su implementación e importancia sea revalorada, acompañada con las capacitaciones necesarias que el docente requiere actualmente para el desarrollo del proceso de enseñanza. La plataforma virtual Google Classroom además de facilitar crear un aula virtual, ha sido implementada con otras herramientas más que permiten el uso de otras herramientas que dinamizan el proceso educativo, como es el empleo de Youtube, para ...
9
artículo
Publicado 2020
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This study was mainly based on determining the influence on compliance of the correction of suggestions from the audit reports of the Office of Internal Control in the management of the Provincial Municipality of Lambayeque. The research approach is quantitative, explanatory and correlational, the design is non-experimental. The techniques of obtaining data, the survey, documentary analysis and direct observation were applied. The sample was made up of 17 public officials that comprise the Municipal Manager, Organic Unit Managers, Deputy Managers and Heads of offices of the entity. Regarding the reliability of the instruments, the Cronbach's alpha coefficient was applied, resulting in 0.925 and 0.932 for the "implementation of recommendations" and "municipal management" questionnaires, respectively. Among the results obtained, the internal control office during 2018 and 2019 issued a tot...
10
artículo
Publicado 2020
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This study was mainly based on determining the influence on compliance of the correction of suggestions from the audit reports of the Office of Internal Control in the management of the Provincial Municipality of Lambayeque. The research approach is quantitative, explanatory and correlational, the design is non-experimental. The techniques of obtaining data, the survey, documentary analysis and direct observation were applied. The sample was made up of 17 public officials that comprise the Municipal Manager, Organic Unit Managers, Deputy Managers and Heads of offices of the entity. Regarding the reliability of the instruments, the Cronbach's alpha coefficient was applied, resulting in 0.925 and 0.932 for the "implementation of recommendations" and "municipal management" questionnaires, respectively. Among the results obtained, the internal control office during 2018 and 2019 issued a tot...
11
artículo
Publicado 2025
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Informal urbanisation is a heterogeneous phenomenon; on one hand, there are informal neighbourhoods that have successfully implemented basic services and infrastructure at an accelerated rate, while others remain marginalised from basic State services. This study argues that the different levels of informal urbanisation are due to the type of land trafficker who runs the informal neighbourhood and the relationship of exchange of material and political resources that he establishes with the municipal mayor’s office. Thus, a political trafficker succeeds in establishing a resource exchange relationship with the municipal mayor, while an economic trafficker does not create the conditions for such an exchange. To investigate this, a comparative study was conducted of two urban informal neighbourhoods in the Ate district of Lima, Peru, which share common geographical and political character...
12
artículo
Publicado 2021
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The investigative purpose of this article is to determine the incidence of the civil service in the analysis of positions of the designated public servant, both in the situational analysis of the university workers and in the efficiency of the implementation processes. This study has a descriptive level, the investigative method will be logical, the instrument that was used was reviewed by the authors and was certified by the opinion of experts in the area of human resources with a Cronbach’s alpha that resulted in 0.93, the The sample is of 98 public servants who work in the UNMSM, who perceive that a good situation of a servant in the education sector will assume the challenge to be able to adapt to the new regime, in addition to training for equitable remuneration that allows greater correspondence to the work, so a server who performs a certain job receives the same amount of payme...
13
tesis de grado
Publicado 2023
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Las escuelas de postgrado son cruciales para el desarrollo personal y profesional al ofrecer programas especializados que permiten adquirir conocimientos avanzados y habilidades específicas. Sin embargo, adaptarse a las cambiantes demandas del entorno educativo y laboral es un desafío. Esta investigación propone mejorar el proceso de inscripción del área de ventas de una escuela de postgrado mediante la automatización de procesos con herramientas de ofimática. La automatización promete aumentar la eficiencia, reducir costos y mejorar la calidad del servicio, simplificando inscripciones, seguimiento de estudiantes, generación de informes y análisis de datos. Este enfoque se basa en la creciente importancia de la tecnología en la educación, especialmente en la pandemia. La implementación exitosa de estas herramientas no solo mejora la gestión de ventas, sino también permite ...
14
tesis de maestría
Publicado 2021
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La actual coyuntura de crisis que atraviesa el mundo a raíz de la pandemia, ha ocasionado que los estilos de trabajo cambien de una forma radical, teniendo que adaptarse y trabajar de manera remota para mantener la dinámica comercial y alcanzar los objetivos propuestos. La presente investigación tiene como finalidad investigar cómo el trabajo remoto ayuda a incrementar el compromiso en los colaboradores y coadyuva en el cumplimiento de la misión de la empresa, y es importante demostrarlo porque contribuirá a que los trabajos se realicen de forma eficiente y eficaz en beneficio de la organización. Este estudio se realizó a los trabajadores del área comercial corredores de una de las empresas más importantes del sector asegurador en Lima Metropolitana, para lo cual se utilizaron los métodos cuantitativo y cualitativo, con un diseño de tipo descriptivo para analizar el nivel de ...
15
tesis de maestría
Publicado 2024
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Industrial Process S.R.L., ubicada en Lima, Perú, cuenta con una oficina administrativa y un almacén en el distrito de San Borja. Inició operaciones en diciembre de 2006, importando y comercializando repuestos industriales. Es distribuidor oficial en Perú de las marcas Danfoss, Keller, Winters, Dwyer, Aplisens, PR Electronics, Dinel, BrainChild y Baumer. La consultoría tiene como objetivo identificar las causas del descenso de utilidades. Mediante reuniones con el Gerente General y los líderes de la empresa, se elaboró una matriz de priorización del problema, determinando las siguientes causas: inadecuada planificación de compras de productos importados, incremento de compras locales, deficiente coordinación entre logística y ventas, falta de stock de productos y cancelación de pedidos por incumplimiento de fechas de entrega. La gerencia decidió implementar un software ERP p...
16
tesis de maestría
Publicado 2021
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La actual coyuntura de crisis que atraviesa el mundo a raíz de la pandemia, ha ocasionado que los estilos de trabajo cambien de una forma radical, teniendo que adaptarse y trabajar de manera remota para mantener la dinámica comercial y alcanzar los objetivos propuestos. La presente investigación tiene como finalidad investigar cómo el trabajo remoto ayuda a incrementar el compromiso en los colaboradores y coadyuva en el cumplimiento de la misión de la empresa, y es importante demostrarlo porque contribuirá a que los trabajos se realicen de forma eficiente y eficaz en beneficio de la organización. Este estudio se realizó a los trabajadores del área comercial corredores de una de las empresas más importantes del sector asegurador en Lima Metropolitana, para lo cual se utilizaron los métodos cuantitativo y cualitativo, con un diseño de tipo descriptivo para analizar el nivel de ...
17
tesis de maestría
Publicado 2024
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Industrial Process S.R.L., ubicada en Lima, Perú, cuenta con una oficina administrativa y un almacén en el distrito de San Borja. Inició operaciones en diciembre de 2006, importando y comercializando repuestos industriales. Es distribuidor oficial en Perú de las marcas Danfoss, Keller, Winters, Dwyer, Aplisens, PR Electronics, Dinel, BrainChild y Baumer. La consultoría tiene como objetivo identificar las causas del descenso de utilidades. Mediante reuniones con el Gerente General y los líderes de la empresa, se elaboró una matriz de priorización del problema, determinando las siguientes causas: inadecuada planificación de compras de productos importados, incremento de compras locales, deficiente coordinación entre logística y ventas, falta de stock de productos y cancelación de pedidos por incumplimiento de fechas de entrega. La gerencia decidió implementar un software ERP p...
18
artículo
Publicado 2022
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One of the pillars of the world economy is the service sector, since in developed and developing countries it contributes 70% and 45% of GDP, respectively. For this reason, companies in this sector seek to innovate their processes, become more efficient and competitive. In this sense, Lean Service and BPM stand out for generating efficiency and competitiveness in Back Office processes, through a focus on optimizing the value of processes, eliminating activities and reducing waste. In this case study, the aim is to increase the efficiency of the process of issuing electronic receipts in a Peruvian Banking and Insurance company, through the implementation of Lean and BPM tools such as: electronic 5s, digital Poka Yoke, load balancing and BPMN. Our proposal model includes the aforementioned Lean Service and BPM tools, which together achieve the reduction of rework, reduction of time in oper...
19
artículo
Publicado 2022
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Deaths due to occupational accidents have motivated organizations to implement occupational health and safety management systems as a measure to prevent the occurrence of accidents. This research proposes that the implementation of a management system generates large volumes of information and commitments that require timely attention, therefore, to achieve better results, effective tools are needed to manage information, in that sense, a computer application developed for a web environment was implemented in the process of control of safety, occupational health and environment, then through interviews with those responsible for the process, describe the effects and perceptions on results of the use of office automation tools and web application. For this purpose, the research was carried out at a descriptive level, qualitative approach, non-experimental, cross-sectional design. The rese...
20
artículo
Publicado 2020
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The evaluations in the development of the treatment to be able to recover the motor activity, it is considered of utmost importance in the rehabilitation of lower limbs, the state of the art allows us to evaluate various techniques and commercial products available for the evaluation of the movement and with emphasis on the members inferior, commercial products have the disadvantage of the high cost, which does not allow small medical offices to be able to implement these types of solutions, in this paper we propose a mechanism to evaluate the movements of lower limbs at a very low cost, the The proposal is based on equipment and components that are commonly used, economical and easily acquired; One of its main components is the passive marker that is composed of "expanded polystyrene" that has a half-sphere shape and is placed in the joint to be analyzed, complements the solution a vide...
