Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic
Descripción del Articulo
This research analyzes Lima consumers' perceptions of last-mile logistics in their online retail purchases during the state of emergency caused by COVID-19. For this purpose, a mixed methodology was developed based on 134 surveys of consumers from different retail companies in the metropolitan...
| Autores: | , , , , , , |
|---|---|
| Formato: | artículo |
| Fecha de Publicación: | 2024 |
| Institución: | Universidad Peruana de Ciencias Aplicadas |
| Repositorio: | UPC-Institucional |
| Lenguaje: | español |
| OAI Identifier: | oai:repositorioacademico.upc.edu.pe:10757/676305 |
| Enlace del recurso: | http://hdl.handle.net/10757/676305 |
| Nivel de acceso: | acceso embargado |
| Materia: | after-sales service costs Last mile retail time |
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| dc.title.es_PE.fl_str_mv |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| title |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| spellingShingle |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic Castillo Loayza, Julia after-sales service costs Last mile retail time |
| title_short |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| title_full |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| title_fullStr |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| title_full_unstemmed |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| title_sort |
Last-mile logistics: Analysis of retail sector in Lima Metropolitana during the COVID-19 pandemic |
| author |
Castillo Loayza, Julia |
| author_facet |
Castillo Loayza, Julia Hyldebre Mendoza, Roberto Jara Barrera, Paola Junco Meza, Cynthia Paredes Arca, Luisa Ricardo Moscoso Cuaresma, Julio Alberto Azabache Morán, Carlos |
| author_role |
author |
| author2 |
Hyldebre Mendoza, Roberto Jara Barrera, Paola Junco Meza, Cynthia Paredes Arca, Luisa Ricardo Moscoso Cuaresma, Julio Alberto Azabache Morán, Carlos |
| author2_role |
author author author author author author |
| dc.contributor.author.fl_str_mv |
Castillo Loayza, Julia Hyldebre Mendoza, Roberto Jara Barrera, Paola Junco Meza, Cynthia Paredes Arca, Luisa Ricardo Moscoso Cuaresma, Julio Alberto Azabache Morán, Carlos |
| dc.subject.es_PE.fl_str_mv |
after-sales service costs Last mile retail time |
| topic |
after-sales service costs Last mile retail time |
| description |
This research analyzes Lima consumers' perceptions of last-mile logistics in their online retail purchases during the state of emergency caused by COVID-19. For this purpose, a mixed methodology was developed based on 134 surveys of consumers from different retail companies in the metropolitan area of Lima. In addition, in-depth interviews were conducted with experts in last-mile logistics, as well as with customers who made purchases during the pandemic period. The results of the hypotheses show that the current context has generated new online shopping habits in customers and evidence the emergence of new problems related to consumption and quality of service provided to the processes of online shopping and home delivery, with adequate sanitary logistics support. |
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2024 |
| dc.date.accessioned.none.fl_str_mv |
2024-11-01T20:40:52Z |
| dc.date.available.none.fl_str_mv |
2024-11-01T20:40:52Z |
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2024-01-01 |
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info:eu-repo/semantics/article |
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article |
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10.18687/LACCEI2024.1.1.700 |
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http://hdl.handle.net/10757/676305 |
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24146390 |
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Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology |
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2-s2.0-85203842161 |
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Nota importante:
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
La información contenida en este registro es de entera responsabilidad de la institución que gestiona el repositorio institucional donde esta contenido este documento o set de datos. El CONCYTEC no se hace responsable por los contenidos (publicaciones y/o datos) accesibles a través del Repositorio Nacional Digital de Ciencia, Tecnología e Innovación de Acceso Abierto (ALICIA).
