Calidad de servicio y satisfacción del cliente en la empresa Paradise Green Club Iquitos, 2023

• Autores: Torres Mozombite, Rolly Alfonso, Noronha Martinez, Claudia Verenice
• Formato: tesis de grado
• Fecha de Publicación: 2023
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/9589
• Enlace del recurso: https://hdl.handle.net/20.500.12737/9589
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Servicios de atención al cliente; Tiendas especializadas; Empresas; https://purl.org/pe-repo/ocde/ford#5.02.04

The main objective of the investigation was to know how the company Paradise Green Club, Iquitos 2023, related customer satisfaction with the quality of service. It is descriptive, uses a quantitative and correlational methodology, and uses a cross-sectional, non-experimental design. 50 customers of the Paradise Green Club business made up the population. The instrument was used for the compilation of information. Then, it was processed using a Microsoft Excel spreadsheet and IBM SPSS Statistics v26, yielding a Pearson correlation coefficient of 0.966, evidencing a strong correlation between the customer satisfaction criteria at Paradise Green Club, Iquitos 2023. As a result, it was The research ends by accepting the broad hypothesis and refuting the null hypothesis.