Calidad de servicio y su relación con la satisfacción del cliente en la agencia de Viajes Travel Tours Iquitos, 2022

• Autores: Malafay Vasquez, Melissa Alessandra, Piña Mendoza, Cinthia Vanessa
• Formato: tesis de grado
• Fecha de Publicación: 2023
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/9765
• Enlace del recurso: https://hdl.handle.net/20.500.12737/9765
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Servicios de turismo; Tiendas especializadas; Empresas pequeñas y medianas; https://purl.org/pe-repo/ocde/ford#5.02.04

The objective of this study is to determine the relationship between service quality and customer satisfaction in travel agencies. Viajes y Tours, Iquitos 2022. Depending on the scope or purpose of the study, this study is quantitative - descriptive, interrelated since its objective is to evaluate the quality of the service and customer satisfaction. the Pearson correlation of the data collected with the survey is 0.862**; This indicates that variable 1 and variable 2 have a significant positive relationship, and instead has a sigma value (bilateral) of 0.000, which indicates how important it is, based on the value obtained, and it can be said that the hypothesis is acceptable. There is a significant relationship between the quality of service and customer satisfaction in travel agencies.