The use of a “business model to provide quality services in lodging establishments is essential for the development of this sector; Little research currently deals with this topic. The main objective of the study was to determine the association of the canvas business model and the quality of services in clients of lodging companies in the Junín region, the research was of a basic type, relational level with a descriptive-correlational design; the sample was made up of clients of lodging service in the Junín region, the sample was made up of 80 clients, the sampling technique was non-probabilistic for convenience (Otzen & Manterola, 2017), the approach was quantitative, the type of research Due to its purpose, it was basic, the level was descriptive and the design was not experimental-transversal; the theoretical methods were inductive-deductive and the empirical method was obser...

Objective. To describe the level of organizational commitment in the “collaborators” of the financial institutions in the Junin region. Methods. The approach was quantitative, basic type, descriptive level and descriptive- cross-sectional design. Observation was applied, as well as inductive-deductive and analytic-synthetic methods. The instrument was the organizational engagement questionnaire of Meyer, Allen and Smith, composed of 21 items. The sample was made up of 210 collaborators. Results. The level of organizational commitment is medium, the level of affective commitment is high, the level of normative commitment is medium and the level of continuity commitment is medium. Conclusions. Respondents' answers fluctuated between the Likert scale values: 2 "disagree", 3 "neither agree nor disagree" and 4 "agree"; therefore, it is considered that there is a medium level of organizati...

Objective: To determine the characteristics of the employee experience in employees of hotel establishments in the Junín region. Methods. The type of research was basic, descriptive level, simple descriptive design and non-experimental-transectional. The methods used were observation, analysis and synthesis and inductive-deductive, while the instrument applied was the questionnaire and the technique was the survey. The sample consisted of 320 employees of hotel establishments in the Junín region and the sample selection criterion was non-probabilistic by convenience. Results. The main results were that the levels of employee experience at the subjective level were regular in its physical and technological dimensions, and high in its cultural dimension; which reflects that, despite the adverse conditions due to the covid-19 pandemic, the collaborators performed their tasks with appropri...

Objective. To determine the relationship between e-leadership and teamwork in Management students in the province of Tarma. Methods. The study had a quantitative approach, basic type, correlational level and non-experimental-transversal design. The sample consisted of 100 students; the sampling technique used was non-probabilistic and intentional. The survey was used and the instrument was the questionnaire. Results. e-leadership management was of medium level and teamwork is also perceived as medium level, there being a statistically significant relationship between both variables, with a p-value of 0.03, and a Spearman's Rho correlation strength of 0.413. Conclusion. Digital leadership, e-leadership, is related to the quality of the teamwork performed, that is, the better the e-leadership management, the better the teamwork from the point of view of students in Administration.

The objective of the study was to determine the relationship between mental well-being and work optimism in tourism collaborators in the Junín region, Peru. The paradigm was positivist-quantitative, basic type, relational level, non-experimental design. The observational and inductive-deductive method was used. The probabilistic-stratified sample was 384 tourism employees from said region. The results showed that there is a direct and significant correlation between positive mental health and optimism in the context studied, with a bilateral significance level of less than 1%, as well as a Kendall's Tau b correlation strength of 0.445. It is concluded that the greater the mental well-being, the greater the work optimism.