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1
tesis de grado
Publicado 2024
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The clinical analysis laboratory plays a crucial role in the diagnosis and prevention of diseases, consequently, the results of the examinations must be issued under optimal conditions of quality and precision that allow safe medical decisions to be supported. Accreditations such as ISO 15189 are instruments that allow laboratories to ensure, through their criteria and characteristics, results that meet quality standards, ensure traceability and have high reliability, furthermore, the analysis and application of this Standard contribute to the continuous improvement and optimization of resources in clinical laboratories, which generates greater productivity in the processes. In the present investigation, a simulation model of the laboratory service process in a medical center was designed to which proposed improvements were applied considering evaluated criteria of the ISO 15189 Standard...
2
tesis de grado
Optimization and standardization of the sales process in a service sector company through lean tools
Publicado 2024
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Introduction: Lead times in the design and implementation of spaces in Lima represent 42% of the causes of customer dissatisfaction in the sales process. Therefore, the research focuses on the optimization of lead times, as they are usually very high in small companies (SMEs) and with non-standardized and therefore inefficient processes. Methods: A model is proposed that delineates a standardization plan for a process. Initially, it is necessary to map the existing state of sales process, recommend a new mapping of the quotation process using Value Stream Mapping (VSM), locate the critical path using Pert-CPM, and identify the activity that is causing the greatest amount of process delay. To make the process of identifying standards simpler, data is then gathered and categorized. After standardizing the sales procedure and validating the proposal with Arena Simulator, the outcomes are as...
3
artículo
Publicado 2020
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Having as main objective Achieve the constructive standardization of metal as a process of technological transfer for the development of housing programs of social interest. This concern arises from the projective experience of long years of career in which the desire to achieve a more social, emotional and experiential architecture and above all that preserving its levels of spatial quality, functional efficiency, safety and excellent finishes, could always be redeemed. Be more accessible to the middle classes stationed in sectors C and D, and what better experience these alternatives in the thriving and progressive city of Huancayo. With a quantitative research approach, the research instruments used are; Observation cards bibliographic records and surveys, taking a sample of 80 families. The work had the following results: new project approaches from building with steel, the design of...
4
artículo
Publicado 2020
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Having as main objective Achieve the constructive standardization of metal as a process of technological transfer for the development of housing programs of social interest. This concern arises from the projective experience of long years of career in which the desire to achieve a more social, emotional and experiential architecture and above all that preserving its levels of spatial quality, functional efficiency, safety and excellent finishes, could always be redeemed. Be more accessible to the middle classes stationed in sectors C and D, and what better experience these alternatives in the thriving and progressive city of Huancayo. With a quantitative research approach, the research instruments used are; Observation cards bibliographic records and surveys, taking a sample of 80 families. The work had the following results: new project approaches from building with steel, the design of...
5
tesis de grado
Publicado 2024
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In Peru, chicken is one of the most consumed foods in all regions. Due to the constant increase in population,chicken production is increasing in the country. For this reason, a food company must improve its efficiency to satisfy more customers and reduce its costs per productive unit without reducing its quality. The research can be useful to canning companies as well as companies where their machines suffer from many failures within production due to a lack of maintenance planning and worker training. The model used is based on two methodologies: 5S and TPM. These methodologies reduced the total production time per batch by 8% and improved the utilization rate by 7 percentage points. The use of these tools helped reduce corrective maintenance time and standardize processes to avoid recurring equipment failures.
6
artículo
Publicado 2023
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A study was proposed in order to standardize the production processes of safety pants and shirts of a company in the city of Pelileo, Ecuador. A mixed approach was employed for the research: a situational analysis of the production process was conducted for the field study, while the product quality was assessed using a sample of 114 internal and external clients. The process was assessed using the 5M criteria (machines, labor, methods, materials and environment). The findings show that production processes did not meet the quality parameters due to a lack in quality control and insufficient infrastructure. 61 % of clients stated that quality control was lacking. 70 % of participants did not approve of the time allotted to each operator for their activities. It was concluded that it is necessary to develop a quality control procedure in order to ensure the quality of the final product.
7
artículo
Publicado 2023
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A study was proposed in order to standardize the production processes of safety pants and shirts of a company in the city of Pelileo, Ecuador. A mixed approach was employed for the research: a situational analysis of the production process was conducted for the field study, while the product quality was assessed using a sample of 114 internal and external clients. The process was assessed using the 5M criteria (machines, labor, methods, materials and environment). The findings show that production processes did not meet the quality parameters due to a lack in quality control and insufficient infrastructure. 61 % of clients stated that quality control was lacking. 70 % of participants did not approve of the time allotted to each operator for their activities. It was concluded that it is necessary to develop a quality control procedure in order to ensure the quality of the final product.
8
tesis de grado
Publicado 2025
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This study addresses process optimization in a microenterprise specializing in dressmaking in Peru, which faces high levels of material waste and inefficient production methods. The company had an average monthly material waste rate of 18%, exceeding the values observed in other companies in the sector, impacting costs and sustainability. The PDCA (Plan-Do-Check-Act) methodology was used to identify the root causes of inefficiencies, such as the lack of standardized work methods, improper use of tools, and suboptimal cutting templates. The implemented improvements included transitioning from paper templates to rigid templates, standardizing tracing and cutting processes, and eliminating unnecessary steps in the production process. These interventions reduced production time per dress from 236 to 189 minutes (19.8%), increased annual production capacity by 24.6%, and decreased material wa...
9
tesis de grado
Publicado 2022
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The chemical industry has showed steady growth in recent years and, as a result, the rate of intoxication has increased from the use of dangerous substances by employees of manufacturing companies. Therefore, small & medium enterprises (SMEs) in this industry must be committed to ensuring and guaranteeing safe and ergonomic workstations for employees that are mostly exposed to these risks to prevent incidents and reduce rates to a minimum when handling chemicals to produce paints and varnishes, and, at the same time, improve employee motivation and productivity. For this reason, this paper proposes the implementation of a safety management model based on process standardization and 5S for the purpose of promoting best practices in occupational safety and health, thereby reducing the number of intoxications within company grounds through employee collaboration in the improvement and optim...
10
tesis de grado
Publicado 2024
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Las Pymes de la industria metalmecánica, en el Perú, cumplen un rol crucial para el desarrollo de la economía del país debido a su relación con diversas industrias proporcionando bienes intermedios y finales, así como su aporte en la generación de empleo; sin embargo, las pymes peruanas presentan diversas restricciones operacionales. Ante esta problemática de ausencia de técnicas y estrategias de trabajo aplicadas a las Pymes en el sector metalmecánico, surge la interrogante sobre la posibilidad de lograr una mejora en su OTIF en un mercado competitivo. Por lo tanto, el principal objetivo de esta investigación es mejorar los tiempos de atención de un proyecto en una Pyme de este sector respecto a una línea de producción específica, a través de simulaciones en Arena y pruebas piloto. Para alcanzar el objetivo planteado se propone una metodología de 3 etapas: Análisis de ...
11
artículo
Publicado 2015
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Today it is difficult for an SME to apply the Quality Models and proposed tests such as CMMI, TMMi,, TMap, IEEE Standard referring to the process of V & V, this primarily by: 1) the degree of complexity,; 2) cost constraints that SMEs do not have enough money to hire market specialists that can provide the directives they need or 3) simply because of the ignorance that exists about the benefits obtained. The present research has as main objective to develop a methodological framework Process Verification and Validation adjusted for socioeconomic reality of SME. The framework was applied to the project Inventory Control System of the Company QBOSS SAC, the initial situation of the company was analyzed, then the methodological framework developed was applied, and finally the results were positive for the organization.
12
artículo
Publicado 2015
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Today it is difficult for an SME to apply the Quality Models and proposed tests such as CMMI, TMMi,, TMap, IEEE Standard referring to the process of V & V, this primarily by: 1) the degree of complexity,; 2) cost constraints that SMEs do not have enough money to hire market specialists that can provide the directives they need or 3) simply because of the ignorance that exists about the benefits obtained. The present research has as main objective to develop a methodological framework Process Verification and Validation adjusted for socioeconomic reality of SME. The framework was applied to the project Inventory Control System of the Company QBOSS SAC, the initial situation of the company was analyzed, then the methodological framework developed was applied, and finally the results were positive for the organization.
13
artículo
Publicado 2017
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This article aims to integrate business processes in the field of small and medium-sized enterprises (SMEs, or PYMES for its acronym in Spanish). The integration will be achieved through the development of web applications based on integration architectures, such as Service Oriented Architecture (SOA) and Web services. The integration of business processes allows companies to join their business objectives, as well as optimize processes based on the concept of service. To achieve an optimal communication between companies and their clients through the services, various web standards were used, including: XML as standard format to describe the data; SOAP as data exchange protocol; WSDL to describe available services; and finally UDDI to publish information and check what web services are available.
14
artículo
Publicado 2017
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This article aims to integrate business processes in the field of small and medium-sized enterprises (SMEs, or PYMES for its acronym in Spanish). The integration will be achieved through the development of web applications based on integration architectures, such as Service Oriented Architecture (SOA) and Web services. The integration of business processes allows companies to join their business objectives, as well as optimize processes based on the concept of service. To achieve an optimal communication between companies and their clients through the services, various web standards were used, including: XML as standard format to describe the data; SOAP as data exchange protocol; WSDL to describe available services; and finally UDDI to publish information and check what web services are available.
15
artículo
Publicado 2020
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The various agencies that monitor and control the level of quality of process management to provide university educational service have increased their demand, forcing institutions to implement continuous improvement, in that sense a model of Management System has been designed of Quality based on ISO 9001: 2015 that favors the processes of training and continuing education of university teachers, the type of research is descriptive, the population was composed of 311 ordinary teachers and 33 responsible for the management of the study process, obtaining a sample of 75 and 33 respectively, two questionnaires were used as instruments to collect information and obtain with the processing of the data the confirmation of the problem described in this investigation, in this sense the results were; that in the processes of training and continuing education of the National University of San Mar...
16
artículo
Publicado 2020
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The subject of this research is the whipping process of an ice cream production plant of Delihelados, a company located in Bogotá, Colombia, where an inadequate distribution of personnel is observed on the production lines. Whipping times of the ice cream flavors and product offerings that represent 80% of sales, which are Cubetas retornables (returnable buckets, CR), Cubetas transparentes Perú (Peru transparent buckets, CTP) and Litro (liter, L), were analyzed in order to identify bottlenecks and develop strategies to reduce production times. The population analyzed was the internal client represented by 13 morning-shift operators. Results show that the bottleneck activity is filling, which depends on line efficiency (63%, 64% and 63%) and number of operators (3, 3 and 4) for CR, CTP and L vanilla product offerings. Furthermore, it was determined that balancing the production lines of...
17
artículo
Publicado 2020
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The subject of this research is the whipping process of an ice cream production plant of Delihelados, a company located in Bogotá, Colombia, where an inadequate distribution of personnel is observed on the production lines. Whipping times of the ice cream flavors and product offerings that represent 80% of sales, which are Cubetas retornables (returnable buckets, CR), Cubetas transparentes Perú (Peru transparent buckets, CTP) and Litro (liter, L), were analyzed in order to identify bottlenecks and develop strategies to reduce production times. The population analyzed was the internal client represented by 13 morning-shift operators. Results show that the bottleneck activity is filling, which depends on line efficiency (63%, 64% and 63%) and number of operators (3, 3 and 4) for CR, CTP and L vanilla product offerings. Furthermore, it was determined that balancing the production lines of...
18
tesis de grado
Publicado 2020
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La participación de los operadores logísticos en la economía peruana representan un papel importante, ya que brindan un significativo aporte al desarrollo de las diferentes empresas que requieren de este tipo de servicios con la finalidad de reducir sus costos. Sin embargo, este sector enfrenta diferentes problemas como la inseguridad ciudadana, la falta de interés en brindar un servicio de calidad, lo cual se ve reflejado en los índices internacionales de logística, ubicándose el Perú en el puesto más alto de la región. En adición, esto se debe a la deficiente infraestructura con la que se cuenta. Se toma como caso de estudio a la empresa Andes Express S.A.C, la cual presenta el problema de alto nivel de reprocesos en el patio de operaciones, ya que se realizan envíos de pedidos a destinos erróneos, incompletos o en mal estado. Esto se debe a la inadecuada distribución del...
19
tesis de grado
Publicado 2023
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Over the last few years, the poultry sector has positioned itself advantageously in the Peruvian market since it contributes 56% of the animal protein consumption demanded by the population. This represents annual sales of around 11,000 million soles, which corresponds to 29% of the agricultural GDP. Based on the above, companies in this sector must be at the forefront to satisfy the growing demand of this product and avoiding customer dissatisfaction, since this reduces the profitability indexes generating economic loses. Part of these considerations is to reduce the 8.99% rate of order returns of a poultry company located in the south of Peru through a proposal that uses 5S tools and work standardization structured under the PDCA cycle. After the annual simulation of both models through the Arena software, the average error rate of the orders was reduced by 55.71%, the documentation se...
20
artículo
Publicado 2024
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In current supply chains, the use of AIDC technologies allows the information that flows to be standardized and reliable, as well as obtaining a series of advantages related to saving time and costs. In Cuba, the use of these technologies is not regulated by national laws and most companies do not use them, considering ignorance of their effectiveness as the cause. This article analyzes AIDC technologies: specifically, bar code systems and radio frequency systems, their operation and benefits of their use in supply chains. Based on the existing need, a tool was designed based on a procedure that establishes a guide for the selection of technologies to be implemented in logistics processes. The tool designed is used for Case Studies to know its application and mode of use.
