The subject of this research is the whipping process of an ice cream production plant of Delihelados, a company located in Bogotá, Colombia, where an inadequate distribution of personnel is observed on the production lines. Whipping times of the ice cream flavors and product offerings that represent 80% of sales, which are Cubetas retornables (returnable buckets, CR), Cubetas transparentes Perú (Peru transparent buckets, CTP) and Litro (liter, L), were analyzed in order to identify bottlenecks and develop strategies to reduce production times. The population analyzed was the internal client represented by 13 morning-shift operators. Results show that the bottleneck activity is filling, which depends on line efficiency (63%, 64% and 63%) and number of operators (3, 3 and 4) for CR, CTP and L vanilla product offerings. Furthermore, it was determined that balancing the production lines of...

The subject of this research is the whipping process of an ice cream production plant of Delihelados, a company located in Bogotá, Colombia, where an inadequate distribution of personnel is observed on the production lines. Whipping times of the ice cream flavors and product offerings that represent 80% of sales, which are Cubetas retornables (returnable buckets, CR), Cubetas transparentes Perú (Peru transparent buckets, CTP) and Litro (liter, L), were analyzed in order to identify bottlenecks and develop strategies to reduce production times. The population analyzed was the internal client represented by 13 morning-shift operators. Results show that the bottleneck activity is filling, which depends on line efficiency (63%, 64% and 63%) and number of operators (3, 3 and 4) for CR, CTP and L vanilla product offerings. Furthermore, it was determined that balancing the production lines of...

Este documento presenta de forma detallada y concisa la estandarización de los procesos de mix y batido para la empresa productora de helados “Delihelado”, la cual ha sido elaborada para proporcionar, al subsector de fabricación de helados, un modelo estructurado en la estandarización de procesos, en la cual se aplicó diferentes metodologías de mejora, que podrán permitir a las empresas conseguir mejores resultados en lo que respecta a su eficiencia. En ese sentido, el propósito principal que se buscó en este estudio fue implementar la estrategia de estandarización en los procesos de mix y batido para mejorar la eficiencia de estos. Se realizó un análisis de la situación actual del estado de dichos procesos respecto a su nivel de estandarización. Luego se elaboraron estrategias que ayudaron a estandarizar los procesos de mix y batido. Una vez se establecieron estas estra...