SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.

Descripción del Articulo

The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organi...

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Detalles Bibliográficos
Autores: Angelino Chancco, Evelin, Rodríguez Alvarez, Hilda, Mamani Vilca, Ecler
Formato: artículo
Fecha de Publicación:2020
Institución:Universidad Nacional Micaela Bastidas de Apurímac
Repositorio:UNAMBA-Institucional
Lenguaje:español
OAI Identifier:oai:172.16.0.151:UNAMBA/953
Enlace del recurso:http://repositorio.unamba.edu.pe/handle/UNAMBA/953
Nivel de acceso:acceso abierto
Materia:ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
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dc.title.es_PE.fl_str_mv SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
spellingShingle SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
Angelino Chancco, Evelin
ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
title_short SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_full SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_fullStr SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_full_unstemmed SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_sort SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
author Angelino Chancco, Evelin
author_facet Angelino Chancco, Evelin
Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
author_role author
author2 Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
author2_role author
author
dc.contributor.author.fl_str_mv Angelino Chancco, Evelin
Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
dc.subject.es_PE.fl_str_mv ISCAL
topic ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
dc.subject.none.fl_str_mv SISCAL
Aplicación web
ELSE
dc.subject.ocde.es_PE.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.02.03
description The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.
publishDate 2020
dc.date.accessioned.none.fl_str_mv 2021-05-24T00:55:11Z
dc.date.available.none.fl_str_mv 2021-05-24T00:55:11Z
dc.date.issued.fl_str_mv 2020-03-20
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.citation.es_PE.fl_str_mv IEEE
dc.identifier.issn.none.fl_str_mv 2709-8990
dc.identifier.uri.none.fl_str_mv http://repositorio.unamba.edu.pe/handle/UNAMBA/953
dc.identifier.journal.es_PE.fl_str_mv Revista de Investigación Micaela
identifier_str_mv IEEE
2709-8990
Revista de Investigación Micaela
url http://repositorio.unamba.edu.pe/handle/UNAMBA/953
dc.language.iso.es_PE.fl_str_mv spa
language spa
dc.relation.es_PE.fl_str_mv info:pe-repo/semantics/software
dc.relation.ispartofseries.none.fl_str_mv Volumen 01;2020
dc.rights.es_PE.fl_str_mv info:eu-repo/semantics/openAccess
dc.rights.uri.*.fl_str_mv http://creativecommons.org/licenses/by-nc-sa/3.0/us/
eu_rights_str_mv openAccess
rights_invalid_str_mv http://creativecommons.org/licenses/by-nc-sa/3.0/us/
dc.publisher.es_PE.fl_str_mv Universidad Nacional Micaela Bastidas de Apurímac
dc.source.es_PE.fl_str_mv Universidad Nacional Micaela Bastidas de Apurímac
Repositorio Institucional - UNAMBA
dc.source.none.fl_str_mv reponame:UNAMBA-Institucional
instname:Universidad Nacional Micaela Bastidas de Apurímac
instacron:UNAMBA
instname_str Universidad Nacional Micaela Bastidas de Apurímac
instacron_str UNAMBA
institution UNAMBA
reponame_str UNAMBA-Institucional
collection UNAMBA-Institucional
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spelling Angelino Chancco, EvelinRodríguez Alvarez, HildaMamani Vilca, Ecler2021-05-24T00:55:11Z2021-05-24T00:55:11Z2020-03-20IEEE2709-8990http://repositorio.unamba.edu.pe/handle/UNAMBA/953Revista de Investigación MicaelaThe electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.Submitted by Ecler Mamani (eclervirtual@gmail.com) on 2021-05-24T00:55:10Z No. of bitstreams: 2 license_rdf: 1536 bytes, checksum: df76b173e7954a20718100d078b240a8 (MD5) 28-34 M2020.pdf: 531368 bytes, checksum: 90ada64b8c6de7461c7f66f98f823577 (MD5)Made available in DSpace on 2021-05-24T00:55:11Z (GMT). No. of bitstreams: 2 license_rdf: 1536 bytes, checksum: df76b173e7954a20718100d078b240a8 (MD5) 28-34 M2020.pdf: 531368 bytes, checksum: 90ada64b8c6de7461c7f66f98f823577 (MD5) Previous issue date: 2020-03-20ParesspaUniversidad Nacional Micaela Bastidas de Apurímacinfo:pe-repo/semantics/softwareVolumen 01;2020info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by-nc-sa/3.0/us/Universidad Nacional Micaela Bastidas de ApurímacRepositorio Institucional - UNAMBAreponame:UNAMBA-Institucionalinstname:Universidad Nacional Micaela Bastidas de Apurímacinstacron:UNAMBAISCALSISCALAplicación webELSEhttps://purl.org/pe-repo/ocde/ford#2.02.03SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.info:eu-repo/semantics/articleTEXT28-34 M2020.pdf.txt28-34 M2020.pdf.txtExtracted texttext/plain22643http://172.16.0.151/bitstream/UNAMBA/953/4/28-34%20M2020.pdf.txt759340cc1b694d63100a84b4c0d1015cMD54LICENSElicense.txtlicense.txttext/plain; charset=utf-81327http://172.16.0.151/bitstream/UNAMBA/953/3/license.txtc52066b9c50a8f86be96c82978636682MD53CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; charset=utf-81536http://172.16.0.151/bitstream/UNAMBA/953/2/license_rdfdf76b173e7954a20718100d078b240a8MD52ORIGINAL28-34 M2020.pdf28-34 M2020.pdfTexto completoapplication/pdf531368http://172.16.0.151/bitstream/UNAMBA/953/1/28-34%20M2020.pdf90ada64b8c6de7461c7f66f98f823577MD51UNAMBA/953oai:172.16.0.151:UNAMBA/9532024-10-17 16:06:50.629DSpaceathos2777@gmail.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SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
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