SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.

• Autores: Angelino Chancco, Evelin, Rodríguez Alvarez, Hilda, Mamani Vilca, Ecler
• Formato: artículo
• Fecha de Publicación: 2020
• Institución: Universidad Nacional Micaela Bastidas de Apurímac
• Repositorio: UNAMBA-Institucional
• Lenguaje: español
• OAI Identifier: oai:172.16.0.151:UNAMBA/953
• Enlace del recurso: http://repositorio.unamba.edu.pe/handle/UNAMBA/953
• Nivel de acceso: acceso abierto
• Materia: ISCAL; SISCAL; Aplicación web; ELSE; https://purl.org/pe-repo/ocde/ford#2.02.03

The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.