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Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima

Descripción del Articulo

The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The...

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Detalles Bibliográficos
Autores: Infantes Loo, Juan Faustino, Moquillaza Henríquez, Santiago Domingo
Formato: artículo
Fecha de Publicación:2022
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
inglés
OAI Identifier:oai:ojs.csi.unmsm:article/19565
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565
Nivel de acceso:acceso abierto
Materia:ERP system
Msante system
automation
SUNAT
control
Sistema ERP
sistema Msante
automatización
Descripción
Sumario:The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.
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