The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.

Determina una mejora del control en las recaudaciones por caja, con un sistema ERP en una importante clínica ubicada en la ciudad de Lima, 2019. El tipo de investigación efectuada fue aplicada y explicativa, en cuanto a su diseño fue no experimental, trasversal y correlacional. La población estaba constituida por 34 trabajadores incluidos jefes que solo utilizaban el módulo de caja en sus labores, se utilizó la muestra no probabilística, el muestreo por cuotas sobre los 34 colaboradores ya enunciados, a quienes se les considero la muestra representativa. Los instrumentos utilizados fueron las entrevistas y las encuestas Se utilizaron las técnicas de recolección de datos a través de las entrevistas, efectuadas a los trabajadores que tenían experiencia en ambos sistemas, quienes respondían las preguntas de manera directa. A los colaboradores que tenían experiencia en caja con ...

This research work was carried out in an important clinic located in the city of Lima that presented difficulties in its system: collections, payments, and payroll, affecting accounting information for the correct preparation of financial statements. Other internal deficiencies were the medical history report and the hospital services. The deficient system did not help in internal control processes and activities, obtaining problems such as sanctions before the National Health Superintendence, deficiencies in collections, inaccurate reporting of accounts payable and unreliable accounting records. The objective of this research is to expose the improvement made through an ERP, such as the accounting operational traceability, the integrity of the information and the provision of the information when being online. The methodology used was applied due to the experience in the sector executin...