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The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.

To know the quality of university services, it was necessary to inquire with university students. It is known that to reduce variables in a survey, and there are statistical techniques, such as exploratory and confirmatory factor analysis, to find the most representative items. However, the interaction of these statistical techniques with oriented methodologies to measure the quality of university services was not found in the reviewed literature. Therefore, the objective of the research was to first carry out a literature review study according to the research string, interacting the known statistical techniques with the Servperf methodology and the quality of university services. To investigate, research questions were raised, which were acquitted; also, to consolidate the study as a practical contribution, a model is made with its respective example of how to carry out the reduction o...

This research work was carried out in an important clinic located in the city of Lima that presented difficulties in its system: collections, payments, and payroll, affecting accounting information for the correct preparation of financial statements. Other internal deficiencies were the medical history report and the hospital services. The deficient system did not help in internal control processes and activities, obtaining problems such as sanctions before the National Health Superintendence, deficiencies in collections, inaccurate reporting of accounts payable and unreliable accounting records. The objective of this research is to expose the improvement made through an ERP, such as the accounting operational traceability, the integrity of the information and the provision of the information when being online. The methodology used was applied due to the experience in the sector executin...

This article presents an implementation of business intelligence in the sales area with the objective of optimizing decision-making in a telecommunications company because there is not good quality of reports and satisfaction in the use of reports is not suitable for correct decision-making due to the lengthy time it takes to do it manually, in addition, the quality is not optimal for data analysis. A Data Mart was developed under the Ralph Kimball methodology adapted to the agile Scrum methodology. Finally, software quality tests were carried out for BI implementation according to ISO/IEC 25010. The expected results were obtained regarding the improvement in report generation time of 97.22 %, an improvement in the data quality of the reports by 29.08%, an improvement in user satisfaction by 40% and finally, the perception in decision-making was optimized by 38.66%, according to the resu...