Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima

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The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The...

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Detalles Bibliográficos
Autores: Infantes Loo, Juan Faustino, Moquillaza Henríquez, Santiago Domingo
Formato: artículo
Fecha de Publicación:2022
Institución:Universidad Nacional Mayor de San Marcos
Repositorio:Revistas - Universidad Nacional Mayor de San Marcos
Lenguaje:español
inglés
OAI Identifier:oai:ojs.csi.unmsm:article/19565
Enlace del recurso:https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565
Nivel de acceso:acceso abierto
Materia:ERP system
Msante system
automation
SUNAT
control
Sistema ERP
sistema Msante
automatización
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spelling Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of LimaImplementación de un sistema integrado de planificación de recursos empresariales para mejorar la productividad en las recaudaciones por caja de una importante clínica de la ciudad de LimaInfantes Loo, Juan FaustinoMoquillaza Henríquez, Santiago DomingoInfantes Loo, Juan FaustinoMoquillaza Henríquez, Santiago DomingoERP systemMsante systemautomationSUNATcontrolSistema ERPsistema MsanteautomatizaciónSUNATcontrolThe purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.El presente trabajo de investigación tiene por finalidad demostrar los resultados obtenidos a partir de la implementación de un sistema integrado de planificación de recursos empresariales en una importante clínica de la ciudad de Lima. Para determinar las mejoras o beneficios de la implementación, se aplicaron técnicas cuantitativas y cualitativas, cuyos resultados se muestran en cuadros y gráficos elaborados con base en la información obtenida de los usuarios del sistema ERP/módulo de caja. Se concluye que un mejor control de las recaudaciones por caja contribuye a un mejor rendimiento en la productividad y una mejor atención en el servicio.Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos2022-01-12info:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionapplication/pdftext/htmlaudio/mpegaudio/mpeghttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/1956510.15381/idata.v24i2.19565Industrial Data; Vol. 24 No. 2 (2021); 29-52Industrial Data; Vol. 24 Núm. 2 (2021); 29-521810-99931560-9146reponame:Revistas - Universidad Nacional Mayor de San Marcosinstname:Universidad Nacional Mayor de San Marcosinstacron:UNMSMspaenghttps://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17741https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17742https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17743https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17744Derechos de autor 2021 Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquezhttps://creativecommons.org/licenses/by/4.0/deed.es_ESinfo:eu-repo/semantics/openAccessoai:ojs.csi.unmsm:article/195652022-01-12T12:19:13Z
dc.title.none.fl_str_mv Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
Implementación de un sistema integrado de planificación de recursos empresariales para mejorar la productividad en las recaudaciones por caja de una importante clínica de la ciudad de Lima
title Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
spellingShingle Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
Infantes Loo, Juan Faustino
ERP system
Msante system
automation
SUNAT
control
Sistema ERP
sistema Msante
automatización
SUNAT
control
title_short Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
title_full Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
title_fullStr Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
title_full_unstemmed Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
title_sort Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
dc.creator.none.fl_str_mv Infantes Loo, Juan Faustino
Moquillaza Henríquez, Santiago Domingo
Infantes Loo, Juan Faustino
Moquillaza Henríquez, Santiago Domingo
author Infantes Loo, Juan Faustino
author_facet Infantes Loo, Juan Faustino
Moquillaza Henríquez, Santiago Domingo
author_role author
author2 Moquillaza Henríquez, Santiago Domingo
author2_role author
dc.subject.none.fl_str_mv ERP system
Msante system
automation
SUNAT
control
Sistema ERP
sistema Msante
automatización
SUNAT
control
topic ERP system
Msante system
automation
SUNAT
control
Sistema ERP
sistema Msante
automatización
SUNAT
control
description The purpose of this study is to show the results obtained after the implementation of an enterprise resource planning system in an important clinic in the city of Lima. Quantitative and qualitative techniques were applied to determine the improvements or benefits that arose from implementation. The results are shown in tables and graphs that were prepared based on the information obtained from the users of the ERP system/cash register module. It is concluded that a better control of cash register collections contributes to better productivity performance and better customer service.
publishDate 2022
dc.date.none.fl_str_mv 2022-01-12
dc.type.none.fl_str_mv info:eu-repo/semantics/article
info:eu-repo/semantics/publishedVersion
format article
status_str publishedVersion
dc.identifier.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565
10.15381/idata.v24i2.19565
url https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565
identifier_str_mv 10.15381/idata.v24i2.19565
dc.language.none.fl_str_mv spa
eng
language spa
eng
dc.relation.none.fl_str_mv https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17741
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17742
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17743
https://revistasinvestigacion.unmsm.edu.pe/index.php/idata/article/view/19565/17744
dc.rights.none.fl_str_mv Derechos de autor 2021 Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquez
https://creativecommons.org/licenses/by/4.0/deed.es_ES
info:eu-repo/semantics/openAccess
rights_invalid_str_mv Derechos de autor 2021 Juan Faustino Infantes Loo, Santiago Domingo Moquillaza Henríquez
https://creativecommons.org/licenses/by/4.0/deed.es_ES
eu_rights_str_mv openAccess
dc.format.none.fl_str_mv application/pdf
text/html
audio/mpeg
audio/mpeg
dc.publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
publisher.none.fl_str_mv Facultad de Ingeniería Industrial, Universidad Nacional Mayor de San Marcos
dc.source.none.fl_str_mv Industrial Data; Vol. 24 No. 2 (2021); 29-52
Industrial Data; Vol. 24 Núm. 2 (2021); 29-52
1810-9993
1560-9146
reponame:Revistas - Universidad Nacional Mayor de San Marcos
instname:Universidad Nacional Mayor de San Marcos
instacron:UNMSM
instname_str Universidad Nacional Mayor de San Marcos
instacron_str UNMSM
institution UNMSM
reponame_str Revistas - Universidad Nacional Mayor de San Marcos
collection Revistas - Universidad Nacional Mayor de San Marcos
repository.name.fl_str_mv
repository.mail.fl_str_mv
_version_ 1795238304050839552
score 13.754011
Implementation of an Enterprise Resource Planning System to Improve the Productivity of Cash Register Collections of an Important Clinic in the City of Lima
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