La presente investigación tuvo como objetivo fundamental determinar el nivel de la calidad de servicio al aplicar el sistema WorkFlow en la coordinación académica del Programa de Enseñanza para adultos UTP, 2018. La investigación se desarrolló bajo el enfoque cuantitativo, por lo que se aplicó un diseño cuasi experimental, con los grupos de control y experimental. La población de estudio estuvo constituida por 3200 estudiantes y la muestra por 343 estudiantes seleccionados a través de un muestreo aleatorio simple. La técnica utilizada fue la encuesta y el instrumento fue un cuestionario graduado en escala de Likert para la variable validada, donde se demostró la validez y confiabilidad, mediante la técnica de opinión de expertos y alfa de Cronbach. Los resultados obtenidos evidenciaron que mejoró notablemente en un 40.82% la calidad de servicio brindada por la coordinació...

The world is facing unprecedented challenges due to the COVID-19 pandemic, this situation has slowed development progress in many countries. The pandemic has had a very strong impact on human capital: many lives, education, basic well-being, and future productivity were taken. Many countries have become increasingly concerned with the pandemic, which necessitates research in new information technologies. This includes artificial intelligence research. One new idea we present in this paper helps to fight the epidemic. Very little research has been conducted on mask detection. This is because masks provide protection against COVID-19, and people with masks struggle to function normally without protection. However, recent advances in CNNs have made it possible to extract deep features from faces.

A systematic mapping of articles was carried out that propose a management model based on the ITIL methodology, used for the management of information technology services, focused as a basis on the difficulties that an organization may have when trying to implement in the best way and coping with difficulties such as financial, time, and resource constraints, lack of a strategic plan, lack of skills and staff skills. These difficulties must be solved to subsequently implement an adequate service model according to the organization, as are also the other frameworks, ISO / IEC 20000, COBIT or CMMI-SVC, which learned the service life cycle in order to provide a greater value to the business. In the development of this research, areas, interdisciplinary groups and tools are used that satisfy the problem of complex relationship between business and technology. For this reason, we classify the...

21st LACCEI International Multi-Conference for Engineering, Education, and Technology & 4th CLADI-CONFEDI: “Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development”, Hybrid Event.

21st LACCEI International Multi-Conference for Engineering, Education, and Technology & 4th CLADI-CONFEDI: “Leadership in Education and Innovation in Engineering in the Framework of Global Transformations: Integration and Alliances for Integral Development”, Hybrid Event.