Los mercados tradicionales son la principal forma de provisión de alimentos para la población, la asociación de comerciantes del mercado “José Carlos Mariátegui” brindan atención diaria a sus clientes, buscan ser competitivos frente a la necesidad de la población, ofreciendo productos de buena calidad, precios asequibles, buena atención al cliente y la infraestructura adecuada para el desplazamiento dentro del mercado. Haciendo frente a la competencia, la asociación de comerciantes tiene como objetivo general analizar la situación actual de la gestión de atención al cliente que permita identificar las acciones de mejora del mercado. La presente investigación posee un enfoque mixto haciendo uso de métodos cuantitativos y cualitativos. El diseño es observacional, descriptivo y transversal, la población está conformada por los clientes que realizan sus compras en el mer...

and information, globalization and postmodernity in which positions the university today. It is assumed complex social nature of education and the challenges of quality demanded by the labor market, and that research is the necessary path for the development of capabilities that allow to efficiently and effectively address the changes that occur advances of science and technology, as well as professional improvement and their contribution to socioeconomic development. Is negligible percentage of undergraduate theses conducted in the present decade, before the final Class. Formulate the problem: What is the impact of research training in the choice of thesis in Education UNMSM? In addition to time and financial investment. The sample constitutes 60 students X cycle of the specialties at the School of Education Academic Professional UNMSM. The results will guide the methodological and stra...

La investigación se propone analizar cuál es el efecto que el uso de las tecnologías de la información y la comunicación tiene en el aprendizaje de las capacidades de los estudiantes de la Facultad de Educación de la UNMSM, pues, son evidentes los cambios producidos en casi todas las actividades humanas por mediación de estas herramientas electrónicas en la sociedad, en la economía y la cultura. Por ello es esencial su adquisición y manejo adecuado en el proceso de enseñanza-aprendizaje. Establecer la relación entre el uso adecuado de las TIC y el aprendizaje de capacidades nos permite experimentar nuevas estrategias metodológicas, con objetivos de mejoramiento de la calidad de la educación, considerando los estilos e inteligencias múltiples de los estudiantes.

The study analyzes the relationship of research and evaluation and its effect on the development of research capacities in students of the Research Workshop II, corresponding to the 8 cycle of the school academic professional education at the Faculty of Education and students Seminar IV research, the 8 th th cycle of School Sociology, Faculty of Social Sciences of San Marcos University. Focuses research as an end and a weighted function and relevant higher education. Contradictory less formal production practice and therefore has insufficient resources and requires a theoretical and methodological practice, rigorous and constant work with reality as it is changed by the development of science and technology in the production knowledge, supplied tools and operating mode. Assume evaluation as process and product of the educational action. Continuous, systematic, objective inherent to the t...

The study analyzes the relationship of research and evaluation and its effect on the development of research capacities in students of the Research Workshop II, corresponding to the 8 cycle of the school academic professional education at the Faculty of Education and students Seminar IV research, the 8 th th cycle of School Sociology, Faculty of Social Sciences of San Marcos University. Focuses research as an end and a weighted function and relevant higher education. Contradictory less formal production practice and therefore has insufficient resources and requires a theoretical and methodological practice, rigorous and constant work with reality as it is changed by the development of science and technology in the production knowledge, supplied tools and operating mode. Assume evaluation as process and product of the educational action. Continuous, systematic, objective inherent to the t...