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                                                                           Publicado 2024                                                                                    
                        
                           
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                  Pharmaceutical product trading companies generally face difficulties with inventory management due to inaccurate demand forecasts. This is the case with the company under study, which lacks an adequate demand forecasting method, as evidenced by its mean absolute percentage error (MAPE) of 25.65%, indicating the need to improve its demand forecasting method. Given this issue, a methodological design is proposed that integrates ABC classification, aimed at segmenting products according to their economic impact, the Holt Winters forecasting method for better accuracy of demand fluctuations based on seasonality and trend; and in combination with the ERP system for integration and automation, obtaining optimal forecasts and reducing operational time. The application of the proposed design resulted in a significant reduction of MAPE to 2.60% using the Holt Winters forecasting method and in com...