This research describes the tourism environment and its relationship in a connected world according to the economy of the experience theory by Pine and Gilmore. It proposes the need to integrate management as a driving force of the tourism experience from the understanding of the human experience and the tourist attitude in the designs or development plans of tourist products, orienting the study to the development of a model that acts like a vehicle capable of granting the visitor a tourist experience.  

This research describes the tourism environment and its relationship in a connected world according to the economy of the experience theory by Pine and Gilmore. It proposes the need to integrate management as a driving force of the tourism experience from the understanding of the human experience and the tourist attitude in the designs or development plans of tourist products, orienting the study to the development of a model that acts like a vehicle capable of granting the visitor a tourist experience.  

This research describes the tourism environment and its relationship in a connected world according to the economy of the experience theory by Pine and Gilmore. It proposes the need to integrate management as a driving force of the tourism experience from the understanding of the human experience and the tourist attitude in the designs or development plans of tourist products, orienting the study to the development of a model that acts like a vehicle capable of granting the visitor a tourist experience.  

Analiza la relación que existe entre la aplicación de buenas prácticas en los procesos de gestión y el desempeño en el área de atención al cliente de las agencias de viajes de Lima y su repercusión en el patrimonio cultural. Para la realización del trabajo se visitaron 34 agencias de viajes en Lima que cuentan con la certificación de Buenas Prácticas, aplicándose una ficha descriptiva que busca indicadores relevantes basados en diferentes dimensiones. En la muestra seleccionada encontramos relaciones significativas entre las tecnologías de la información y comunicación y la captación de clientes, del mismo modo encontramos una correlación significativa entre las variables organización interna y gestión de Recursos Humanos. Con respecto a la aplicación de los procesos de gestión de negocios de las agencias de viajes encontramos que tienen relación significativa con l...

The COVID-19 pandemic has generated a global crisis that has impacted all human activities. One of the hardest hit is tourism which, by its very nature, faces the difficult and unavoidable challenge of creating the conditions to ensure, as far as possible, the health of tourists, generating in them the confidence necessary for a gradual return to activity. This article addresses this issue from an analysis of the current situation of tourism in Peru, to a set of proposals for its reactivation, both at a general level and in certain key subsectors.

The COVID-19 pandemic has generated a global crisis that has impacted all human activities. One of the hardest hit is tourism which, by its very nature, faces the difficult and unavoidable challenge of creating the conditions to ensure, as far as possible, the health of tourists, generating in them the confidence necessary for a gradual return to activity. This article addresses this issue from an analysis of the current situation of tourism in Peru, to a set of proposals for its reactivation, both at a general level and in certain key subsectors.

The COVID-19 pandemic has generated a global crisis that has impacted all human activities. One of the hardest hit is tourism which, by its very nature, faces the difficult and unavoidable challenge of creating the conditions to ensure, as far as possible, the health of tourists, generating in them the confidence necessary for a gradual return to activity. This article addresses this issue from an analysis of the current situation of tourism in Peru, to a set of proposals for its reactivation, both at a general level and in certain key subsectors.