En Perú se reconoce constitucionalmente el derecho a la protección de la salud; asimismo, la ley establece que la población tiene derecho al acceso a servicios de salud, a la información, a la atención y recuperación de su salud, al consentimiento informado y a la protección de sus derechos en salud. No obstante, con la ejecución de acciones relacionadas a ello, pueden presentarse inconformidades que requieren ser solucionadas. En ese marco, los mecanismos alternativos de solución de controversias (MASC) -como la mediación, la conciliación y el arbitraje- son vías válidas y accesibles en el Sistema de Salud Peruano. Actualmente, el Centro de Conciliación y Arbitraje de la Superintendencia Nacional de Salud (CECONAR) lidera la puesta en marcha de los MASC a nivel nacional. En este artículo se ofrece una visión general de CECONAR con un recorrido por sus bases históricas y...

Introduction. The objective of the study is to contribute with a new perspective about the peruvian health system, based on the production of public goods in health. Methods. For this purpose, we calculated the per capita average of health encounters produced by the peruvian health system at the national, regional and provincial levels. Information was collected on the number of medical encounters, registered at the open data sources of the National Health Superintendence (SUSALUD), the Public Health Insurance (SIS), and the Health Social Insurance (EsSalud) for year 2019. Results. The national average of medical encounters per capita was 1.8, with a great variability of values at the regional level (2.9 to 0.8). In the case of the provinces, a first upper quartile was found, which group 50 provinces with values between 5.52 and 1.75 and concentrate 55% of the Peruvian population and 71....

Introduction: Health systems require evaluations about the quality of the delivery of services in Peru. Objective: Estimate the levels of satisfaction and waiting time in users of public and private peruvian health services. Methods: Secondary analysis of questionnaire 1 of the National Survey of Satisfaction of Users in Health (ENSUSALUD) 2014, 2015 and 2016. The waiting time was defined as the minutes it took since the user arrived at the health facility until he entered the doctor’s office. Satisfaction was evaluated with the user’s perception. Results: Satisfaction levels were: 70,1% (95% CI: 69,7%-71,2%), 73,7% (95% CI: 72,5%-74,9%) and 73,9% (IC 95%: 72,6%-75,1%) for 2014, 2015 and 2016, respectively. The users affiliated to the Comprehensive Health Insurance (2014: 67,7%, and 2016: 67,6%) and Social Health Insurance (EsSalud) (2015: 67,2%) we...