En muchas instituciones educativas el deterioro de la calidad de los servicios que brindan podría deberse al desconocimiento que tienen las autoridades sobre el significado de calidad de servicio. Con la finalidad de poder brindar planes de mejora para la calidad de servicio administrativo a los alumnos y padres de familia que vienen recibiendo sus servicios educativos; se realizó un estudio de nivel descriptivo para diagnosticar la calidad de servicio en la I.E.P. Von Neumann. La cual nos llevó aplicar La herramienta Servqual, que produce como resultado una calificación acumulada de la expectativa y percepción de nuestros clientes sobre la institución educativa. El instrumento de recolección de datos estuvo conformado por 22 ítems tanto en percepción y expectativa donde muestran los principales problemas en la calidad de servicio de la institución; precisamente este último as...

Apply and implement an ergonomic plan to increase productivity in the production area of Lima Calzados, provide goals to avoid various health problems, reduce, eliminate or control safety risks and non-ergonomic goals such as forced positions, repetitive movements, etc. frequency of occupational diseases of the musculoskeletal system during use, thus providing employees with better quality of work and maximum performance with minimum effort in a safe and healthy environment. The purpose of this review is to develop an ergonomic procedure for the production area to assess the ergonomic risks of working in the production process using the R.E.B.A. It was. Protect people's health and improve the quality of work and life of employees. This study was carried out based on the PRISMA method used to develop research search engines such as GOOGLE ACADEMIC, REDALYC, SCIELO, SPRINGER LINK, PROQUEST...

The application of ergonomics at work is based on the first ergonomic disorders that people who suffered from similar ailments received, since these present more risks in offices and that there may be more possibility that they suffer injuries and pain as time goes by, the which ergonomically designed equipment was established to help protect workers from one or more musculoskeletal disorders. Ergonomics is a science that studies the key tools to design, evaluate and redesign workplaces in organizations to the dangers that each one of them is exposed to in order to model a system that safeguards its integrity, reduces risks, such as bad posture at work, considerably reducing during implementation the program is divided into five stages, which are carried out by the workers: analysis of the company, evaluating ergonomic risks, development and implementation of the action plan, and follow-...