La investigación tiene como objetivo determinar la incidencia del análisis del clima organizacional en la implementación de planes de acción de mejora de factores críticos en empresas de juegos de entretenimiento. Se utilizó para alcanzar dicho objetivo el método descriptivo y un diseño no experimental, asimismo la población objeto estuvo constituida por 425 trabajadores de Mundo Electrónico SAC Operaciones, Gemepro, Eventos Juelices, Mundo Electrónico SAC Seguridad y J& J. Al calcular el tamaño de la muestra se trabajó finalmente con 202 personas.

THE ADOPTION OF DISRUPTIVE TECHNOLOGIES IN HIGHER EDUCATION HAS TRANSFORMED THE TEACHING-LEARNING PROCESS, ESPECIALLY SINCE THE COVID-19 PANDEMIC. HOWEVER, THE REAL IMPACT OF THESE TECHNOLOGIES ON EDUCATIONAL INNOVATION AND THEIR VARIATION BETWEEN DIFFERENT CONTEXTS AND AREAS OF KNOWLEDGE ARE NOT YET FULLY UNDERSTOOD. IT IS ESSENTIAL TO CARRY OUT STUDIES THAT EXPLORE THE TRENDS AND AREAS WHERE THESE TECHNOLOGIES HAVE HAD THE GREATEST IMPACT, AS WELL AS TO IDENTIFY THE LESS STUDIED FIELDS THAT REQUIRE GREATER ATTENTION. BY EMPLOYING A QUANTITATIVE APPROACH AND EXPLORATORY-DESCRIPTIVE SCOPE, THIS STUDY REVIEWED 88 STUDIES, EXTRACTED FROM THE SCOPUS DATABASE. THE RESULTS SHOW A GROWING AND SUSTAINED TREND, ESPECIALLY IN THE POST-PANDEMIC PERIOD, IN THE SCIENTIFIC PRODUCTION OF RESEARCH ON TECHNOLOGIES SUCH AS ARTIFICIAL INTELLIGENCE, AUGMENTED REALITY, BIG DATA, AND GAMIFICATION. THEREFORE,...