The Research Institute of the Faculty of Industrial Engineering is spread through much of their contributions as other universities nationally and internationally for Industrial Data magazine, which this time presents 16 research papers divided into three sections level: production and Management, Design and Technology, and Systems and Informatics; the quality and relevance of the articles published in this journal offers readers the opportunity to meet and investigate everything that has been offering the service of companies , educational institutions and society as a whole, to support resolve the multiple problems that afflict and titillation to develop other research.

Creativity is an essential element of scientific management where decisions are made by rational paradigm that involves the use of convergent criteria in the management, organization and hierarchy of problems. The process engineer emphasizes the systematic and rational side, which is the visible and concrete engineer’s work. The invisible part constitutes the heuristic and creative side, comprising the imaginative and divergent view that complements the first and develops as new tasks arise in the areas of research and design, which requires vision and innovation. This paper aims to highlight the creativity of engineers. They have taken their creative products whose description and study, must lead to identifying new ways of seeing reality, beyond traditional approaches, and understand the orientation of creativity, to improve understanding and problem solving. Creativity in industrial...

Systemic Leadership is the ability to communicate and influence the perception, vision, expectations and actions of people, it’s an invisible process management that unifies business systems giving a sense of direction and future of the organization running. Within the academic environment, the missions of schools focused on processes pose professional leadership as one of its important elements, on the other hand, preliminary studies define the professional and uncommunicative, submissive and less able to influence. The study of leadership in Peru shows how the various theories, behavioral traits process, contingency, that do not match reality in the Peruvian context, the lack of research evidence. The aim of the present study is that leadership is a temporary role, a role taken by the scene, position and problematic situation of decision manager. The research is empirical and explora...

Systemic complexity of organizations comprising operational, strategic and conceptual levels, they are related functional activities of management and operation. In this context, industrial engineer and processes engineer are developed using various combinations of media and making decisions regarding the allocation of resources and the direction of the organization, which uses systematic tools or "hard" derived from scientific management and tools heuristics or "soft" related to intuition and strategy. The aim of the research is to identify the degree of use of techniques and systematic quantitative or qualitative tools intuitive tools for decision-making. The design of the research is exploratory and descriptive, inferential statistics was used applied to two samples: engineers working in companies and industrial engineering student. The results found two situations in the first engine...

Roaming is a service of mobile communications where the clients of a switch named home network, can use cellular service in another different network named visited network. It is the capacity of a mobile user to carry out and to receive calls with same cellular number when he travels another countries. This article presents the elements for the service infrastructure development, considering that represents an opportunity of business.

Innovation is the process that allows the creation of competitive advantage in organizations,. It is part of the business strategy as source of competitiveness and differentiation. The variable of innovation is incorporated into the strategic design in an iterative and incremental process that integrates innovation strategy within development strategy of the company. This article describes the components of the innovation model that links the possibilities for change with the opportunity to meet needs not satisfied.

There are organizations, known as political parties, that influencing the government, businesses, industries, and virtually crossing all fields of society. Their members have strengths that allow them to play in turbulent environments with undefined problems. Otherwise, the professional technical has weaknesses to interact when the environment is complex and problems are soft unstructured. Since the working hypothesis, “the activists of political parties have a similar profile that allows them to act effectively in diverse environments”, we design a construct and a conceptual model to identify the variables that shape the success of these. This article shows the progress of empirical qualitative research, it attempts to describe the profile of political activist and their strengths, which are required to operate adequately in changing environments.

In the world of organizations, there are unwanted problematic situations based on principles not discussed but established in practice: making decisions based on concepts and pre-defined paradigms. This approach improves one aspect of the problem, but creates failures in other aspects, which becomes potentially even more serious problems. There are conceptual differences between making decisions and solving problems. The perception of complex problems begins with the identification of holistic elements of the organization: structural, process, human and change dimensions. Problem solving considers three elements: 1) defining the level of resolution or solver position, 2) choice of decision criteria or dimensions relevant, 3) choice of study, formulation and solution tools.

Knowledge is a body of data and information for a specific purpose may be the unveiling of the truth or solving a problem. Within the Baconian perspective, the economy is human activity that uses scarce resources to generate and distribute wealth. Development is a process of economic growth and greater social welfare. The current process is characterized by technological innovation, global trade of goods and services, and management and exchange of basic and applied knowledge among academic and business communities. This phenomenon is called the Information and Knowledge Society (IKS) that comes with boom of convergence of high technology sectors and structure of global information networks that enables the consolidation of productive chains, raising competitiveness with global impact.

The analysis and strategic formulation is a strategic assessment and preparation process of designing the future of industry, business or enterprise. The goal is to develop some elements for discussion and unification of several directives conceptions. The phases of strategic analysis are five: 1) Input phase, summarizes initial data and raises the company’s strategic position and products, 2) Analysis phase, integrates external and internal factors and raises strategic alternatives, 3) Output phase consolidate all strategies considering their technical feasibility, 4) Qualifying phase of the alternatives that fulfill the condition F + D and create value, 5) Evaluation and decision, choosing strategies that deliver value to the company. The expected result considers that, from an initial situation where analysis and long-term projection of insufficient or non-existent it passes to new ...

The current approach to deal with unwanted situations is to make decisions based on concepts and pre-defined paradigms, this “solves” an aspect of the problem, but creates failures in other aspects which become even more serious problems than the original. The resolution of problems is handled in a strategic level, it requires a change of approach to face reality. For this, apply a tool that incorporates in a matrix array for solving complex problems, it is constructed by two Cartesian axes that define four dimensions and four analysis fields. This tool allows analyzed together, the perspective of the decision maker in relation to his environment decision.

The Knowledge, from the perspective of the Greeks, it has four types: Empeiria, tekhne, episteme and nous. These types have different characteristics, as they target the source dimension (facts and concepts), or the purpose dimension (contemplation or domain). On the basis of these dimensions is presented a tool kit to collect, develop and build personal strengths, arising from the disposition of knowledge itself. This tool allows to outline the productive potential of staff, from the perspective that the knowledge acquired, determines the disposition and development of ability to make decisions and solve problems. In the sample studied, it was noted that professionals have different susceptibility to the dimensions of knowledge, which leads to a different personal profi le for the resolution of problems. According to the predominant profi le, professionals are more focused on the analys...

industrial engineer for decision making arising from the new managerial role and the challenges of environment and different orientations to the perception of problems, choice of alternatives and optimization of results. There are several directions to focus the company, they are structure, process, person and time, the first includes techniques that lead to optimal results, the second considers the functionality, comprises the classical, neoclassical, strategic process, the third considers human relationships, behavior, knowledge management, the latter comprises the change, organizational development, evolution and technological innovation, contingency and strategy. They cater to partial, suggesting incomplete solutions due to a skewed definition of problem. The new business environment, it requires the management of organizations deal comprehensively with the dimensions and elements th...

The aim of this study is to identify the criteria that the industrial engineer or manager as decision maker, applied to solve problems, for which you design the conceptual model approach to soft systems methodology and experimental design to validate the influence of criterion in the choice of the manager or decisor maker. Within the rational framework used in the management of organizations, the industrial engineer try to identify the criteria, as decision maker, applied to choose among options, and resolve problem situations of the various scenarios in which it operates and holds roles. The enterprise considers four types of decisional macrocriteria, related to the stage and the decision maker's perspective, they may include: a) Position, based on human nature, b) Optimization based on the achievement and action in the world real, c) Satisfaction, based on social regulation and behavio...

The study identifies the definition of problem situation and how it faces its solution depends on the role of the decision maker, that defines the situation as a problem to solve or demonstrate problems (business case or case of inquiry or investigation), it sequence which facilitates raising and how to solve the problem, considering the efficacy and efficiency of choice. During the stage of hypothesis testing, case studies are considered as working paper, their analyzes let corroborate the hypothesis of research, which shows that the perspective of situation influences analysis and search of solution, and it is corroborated that decision maker’s position and role inside the field of action that covers problematic situation, is relevant to the best choice.

The article shows an example of application of the methodology of action research. We present the design and results of a study based on the mobile phone in the aspect of pricing decisions, it’s comparison of means for dependent samples, measuring the effect on incoming cellular telephone traffic due to changing pricing strategy, by cellular operator. In case, the customer behavior with traffic reduced incoming calls to cell phones manifests an initial problem that affected the company’s earnings. Among various alternatives, the mode change for the customer tariff suggests increase receiving phone calls, raising the incoming telephone traffic and revenue. To corroborate this hypothesis we defined a random sample of 25 clients who applied a new tariff model, on a restricted basis for a month, tracking the results through the computer system. This type of experiment is called the mean ...

Industrial Data presents its readers distinguished the first volume of this academic year. The ISO 9001: 2008 is the international standard of quality, this certification has been obtained by the graduate unit, this process is presented by Jorge Luis Inche Mitma and Alfonso Ramon Chung Pinzas. The quality of healthcare services in a private institution is presented by Mary Leyzeaga Vargas and Agustin Mejias Acosta, both from the University of Carabobo, Venezuela

This article is derived from research on planning in the communications industry and information technology, it presents strategic process in a business context of economic success, which poor strategic vision. During final of last century was the technological breakthrough and structural change in the industrial organization of the telecommunications industry, with important economic performance and increasing volume of service even with sustained degradation customer service. It argues that technological dynamics finds no counterpart sector in improving the quality of service, as it continues to focus on profitable markets. Supranational efforts, such as the information society incorporating criteria such as digital gap, are attempts to guide sectoral.

Roaming is a service of mobile communications where the clients of a switch named home network, can use cellular service in another different network named visited network. It is the capacity of a mobile user to carry out and to receive calls with same cellular number when he travels another countries. This article presents the elements for the service infrastructure development, considering that represents an opportunity of business.

Innovation is the process that allows the creation of competitive advantage in organizations,. It is part of the business strategy as source of competitiveness and differentiation. The variable of innovation is incorporated into the strategic design in an iterative and incremental process that integrates innovation strategy within development strategy of the company. This article describes the components of the innovation model that links the possibilities for change with the opportunity to meet needs not satisfied.