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1
tesis de grado
Publicado 2020
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El problema de la investigación fue la deficiencia del proceso de gestión de llamadas salientes (call center outbound) de la empresa ValtX. El objetivo de la investigación fue determinar la influencia de los servicios ACD bajo Asterisk para la mejora del proceso de gestión de llamadas salientes. en la ciudad de Lima en 2020. El tipo de investigación fue experimental, explicativa, aplicada con diseño pre experimental. En los resultados se realizaron el pre test y post test de los indicadores contactabilidad y llamadas concretadas, se realizó la prueba de normalidad y la prueba paramétrica con t de student donde aceptó la hipótesis alterna y se rechazó la nula. Se concluyó que los servicios ACD bajo Asterisk mejoraban el proceso de gestión de llamadas salientes de la empresa ValtX en la ciudad de Lima en 2020. Las recomendaciones fueron evaluar otros indicadores adicionales y ...
2
artículo
Publicado 2015
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Tutorial support has become more relevant in recent years because of its implications on the socio-emotional and academic performance of students. Consequently, many universities are implementing institutional plans designed to enable students to strengthen their skills and abilities. In that sense, the study seeks to examine the perception of a group of 30 inland students, between the ages of 15 and 18, with respect to the activities developed during the 2014-1 tutorial program. A qualitative phenomenological design was used, as well as focus groups and projective techniques for the data collection process. The results indicate that students view the tutorial program as a space for support and attention, which contributes to the college-life adjustment process; however, they indicate that it should be adapted to the group’s ever-changing needs.
3
artículo
Publicado 2015
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Tutorial support has become more relevant in recent years because of its implications on the socio-emotional and academic performance of students. Consequently, many universities are implementing institutional plans designed to enable students to strengthen their skills and abilities. In that sense, the study seeks to examine the perception of a group of 30 inland students, between the ages of 15 and 18, with respect to the activities developed during the 2014-1 tutorial program. A qualitative phenomenological design was used, as well as focus groups and projective techniques for the data collection process. The results indicate that students view the tutorial program as a space for support and attention, which contributes to the college-life adjustment process; however, they indicate that it should be adapted to the group’s ever-changing needs.
4
artículo
Publicado 2017
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This study proposes a model of experiential intervention that allows High School students to self-regulate their behavior for the adequate personal development in the adolescence. The methodology of the research was mixed. Quantitative and qualitative data were collected, analyzed and linked to obtaining complementary information on the phenomenon under study. We used the quasi-experimental design with pre and posttest design when working with intact groups: control and experimental group. This methodology allows the treatment of the phenomenon from a holistic perspective, by detecting basic and relevant elements in different situations, studying the behaviors of students when confronted with moral situations of conflict with values, and in circumstances that show self-regulation of the behavior to determine the decision or disposition of the adolescents in a rational and autonomous way....
5
artículo
Publicado 2017
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This study proposes a model of experiential intervention that allows High School students to self-regulate their behavior for the adequate personal development in the adolescence. The methodology of the research was mixed. Quantitative and qualitative data were collected, analyzed and linked to obtaining complementary information on the phenomenon under study. We used the quasi-experimental design with pre and posttest design when working with intact groups: control and experimental group. This methodology allows the treatment of the phenomenon from a holistic perspective, by detecting basic and relevant elements in different situations, studying the behaviors of students when confronted with moral situations of conflict with values, and in circumstances that show self-regulation of the behavior to determine the decision or disposition of the adolescents in a rational and autonomous way....
6
artículo
The purpose was to prove the power of retention through the case study method. In order to measure the level of retention, the same test was given three and six months after classes ended. Student satisfaction through the case study method was considered a secondary dependent variable. The quasi experimental design pretest and posttest was applied with intact groups. The analysis unit consisted of an experimental group and a control group of students of the School of Education of San Marcos University (Universidad San Marcos) who are currently enrolled in the course “Methodology of Educational Research I”.
7
artículo
Publicado 2022
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Se estudió la eficiencia de la tutoría en un programa universitario, para lo cual se evaluó el tiempo que demora la entrega del Plan y Guía de Tutoría el 2021-I y comparó con el 2021-II, luego de implementar la aplicación web en Scrum, mejorando los tiempos de entrega, priorizando la labor del tutor. Se utilizó grupos de control, aleatorios y evaluados al final de cada periodo. El método es el bibliográfico documental. Como resultado de la aplicación web, la entrega de documentos pasó de 10 a 5 días en promedio. También, se dispone de información para la toma de decisiones.
8
artículo
Publicado 2022
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Se estudió la eficiencia de la tutoría en un programa universitario, para lo cual se evaluó el tiempo que demora la entrega del Plan y Guía de Tutoría el 2021-I y comparó con el 2021-II, luego de implementar la aplicación web en Scrum, mejorando los tiempos de entrega, priorizando la labor del tutor. Se utilizó grupos de control, aleatorios y evaluados al final de cada periodo. El método es el bibliográfico documental. Como resultado de la aplicación web, la entrega de documentos pasó de 10 a 5 días en promedio. También, se dispone de información para la toma de decisiones.
9
tesis de grado
Publicado 2023
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El objetivo general de esta investigación fue analizar la influencia del servicio de voz sobre IP basado en software libre Asterisk versión 13.21.1 para optimizar la comunicación de la empresa CSM Corporación Oriente SAC de Iquitos, 2023. Se planteó la hipótesis de que la implementación de voz sobre IP basado en software libre Asterisk versión 13.21.1 mejorará la calidad de comunicación de la empresa CSM Corporación oriente SAC de Iquitos, 2023. Se utilizó un enfoque cuantitativo, un tipo de investigación experimental, nivel de investigación pre experimental y un diseño pre experimental. La técnica empleada fue la pre prueba y post prueba y el instrumento utilizado fue un cuestionario validado por tres expertos. Los datos fueron tabulados utilizando el Programa SPSS, versión 26, los mismos que fueron analizados e interpretados los gráficos estadísticos obtenidos en cad...
10
artículo
Publicado 2015
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El acompañamiento tutorial, en los últimos años, ha venido cobrando relevancia debido a la implicancia que tiene en el desempeño socioemocional y académico de los estudiantes, es por ello que muchas universidades diseñan planes institucionales que permiten a sus estudiantes fortalecer habilidades y capacidades. En ese sentido, el presente estudio pretende conocer cuáles son las percepciones que tiene un grupo de 30 estudiantes, entre 15 y 18 años, provenientes del interior del país, respecto a las actividades desarrolladas en el programa tutorial del semestre 2014-1. Se empleó un diseño cualitativo de tipo fenomenológico, y para la recolección de datos se emplearon grupos focales y técnicas proyectivas. Los resultados indican que el programa tutorial es concebido por los estudiantes como un espacio de apoyo, escucha que favorece al proceso de adaptación a la vida ...
11
artículo
Publicado 2015
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Tutorial support has become more relevant in recent years because of its implications on the socio-emotional and academic performance of students. Consequently, many universities are implementing institutional plans designed to enable students to strengthen their skills and abilities. In that sense, the study seeks to examine the perception of a group of 30 inland students, between the ages of 15 and 18, with respect to the activities developed during the 2014-1 tutorial program. A qualitative phenomenological design was used, as well as focus groups and projective techniques for the data collection process. The results indicate that students view the tutorial program as a space for support and attention, which contributes to the college-life adjustment process; however, they indicate that it should be adapted to the group’s ever-changing needs.
12
tesis de grado
Publicado 2011
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El proyecto tuvo como finalidad la implementación de un prototipo funcional de una central telefónica basada en software. Dentro de la solución se realizó todo un diseño y analisis previo para determinar el alcance, se implementó la telefonía IP mediante el uso de software libre llamado asterisk, ejecutándose sobre un servidor GNU/Linux. Como software cliente se implementaron softphones para dispositivos móviles, laptops y computadores de escritorio, teléfonos IP y teléfonos convencionales. También se logró integrar la red de telefonía convencional PSTN con la central telefónica IP.
13
artículo
Publicado 2012
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Currcntly, education is recognized as a main factor in formation of people and a linker for development of nations. Tutor teachers have a trascendental importance when it comes to educational quality. Tutorial service is a par of teaching and must respond to a proposal of integral education responding lo human development dimensions. The objective of this work is to “demonstrato an association between tutorial knowledge. perception of tutorial action students of education, teachers of regular education level and level of bonding between fathers and mothers or guardians in reference to the perception of tutorial action in educational centers in Tacna Peru 2009. This is a descriptive causal study about knowledge and tutorial action in a simple of 118 students in the last year of education programs in two universities and two high level pedagogic institutos in Tacna, 434 teachers, 186 fat...
14
artículo
Publicado 2016
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Objective: Determine the relationship between the tutoring program in the course of full denture and academic performance of the students of a school of dentistry. Materials and method: The study population were students of the seventh cycle of the school of den-tistry of the San Martín de Porres University, enrolled in the course of full prosthesis tutoring program. Five tutorial sessions were needed to meet the academic needs of learning, the most requested sessions were the theoretical 85% (±14,64) the practices were less frequent (14,22 % ±14,64). Results: There was no significant difference by gender. Students who attended the educational psychology service approved 71,55% (±18,56). Conclusions: The tutoring program was beneficial since academic performance improved. Unap-proved students were of both genders, most presented academic deficiency and behavioral problems. Increased ...
15
tesis de grado
Publicado 2024
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The present research aimed to evaluate the effectiveness of the tutorial program in improving the vocational guidance of fifth-year high school students at the José Olaya Balandra educational institution, located in Iquitos, during the year 2023. The study adopted a manipulative approach with a quasi-experimental design. It included a population of 128 students, of which a sample of 65 was formed, distributed in two groups: one manipulative of 34 students and another support of 31 students. Both groups were given a pre- and post-program test. For data collection, a questionnaire on vocational guidance was used, which was approved by an expert judgment, where a score of 82.3% and a reliability of 0.86 (86%) were obtained, which guaranteed its relevance and applicability. The descriptive statistical analysis shows that, after the implementation of the tutorial program, the experimental gr...
16
artículo
Publicado 2014
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The emotional intelligence program is oriented to improve the first social skills of students in primary education as an alternative solution to provide them with opportunities for success throughout his life. Currently, the Lourdes Maria educational institution of the Pomalca district there is little dedication in the area of tutoring by strengthens and developing personal and social skills that allow students to interact appropriately with their couples. The program that we present also aims to strengthen the tutorial work of teachers through methodological strategies contained in twelve sessions of learning, each of which develops an active sequence of exercises where predominate the modeling the skill by the teaching and practice of the students. There is a need to develop this type of programs in our schools to achieve emotionally intelligent students that establish good relationshi...
17
tesis de grado
Publicado 2024
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The objective of the study was: To evaluate the effectiveness of the tutorial program in improving the vocational orientation of students in the fifth of secondary at Colegio Mariscal Oscar Raimundo Benavides, Iquitos 2023 School. The study was of an evaluative type, of cuasi-experimental design, with a sample of 145 students (73 in the experimental group and 72 in the control group), who were selected intentionally and voluntarily, with prior informed consent, to whom a questionnaire was administered to measure vocational orientation. The results showed that the two groups were at the same level of vocational orientation before starting the program. In the post-test, the average score obtained in vocational orientation was higher in the experimental group than in the control group (53.68 > 22.87). The analysis of the 4 dimensions of the variable vocational orientation, by means of the M...
18
artículo
Publicado 2016
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Objetivo: Determinar la relación entre el programa de tutoría del curso de Prótesis Completa y el rendimiento académico de los alumnos de una Facultad de Odontología. Materiales y método: La población de estudio fueron estudiantes del VII ciclo de la Facultad de Odontología de la Universidad de San Martín de Porres, inscritos en el programa de tutoría del curso de Prótesis Completa. Se necesitaron cinco sesiones tutoriales para poder satisfacer las necesidades académicas de aprendizaje. Las sesiones de mayor requerimiento fueron las teóricas 85 % (±14,64), las prácticas fueron menos frecuentes (14,22 % ±14,64). Resultados: No existió diferencia significativa por género. Los estudiantes que asistieron al servicio psicopedagógico aprobaron en un 71,55 % (±18,56). Conclusiones: El programa de tutoría resultó beneficioso ya que el rendimiento académico mejoró. Los alu...
19
tesis de maestría
Publicado 2021
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The research was carried out in the rural area of Muyuy, and its main objective was to evaluate the effect of the application of the tutorial program in the improvement of conflict management in directors of rural Educational Institutions in the district of Fernando Lores. The type of research considered was the evaluative with longitudinal, field, and experimental design with a single group, with pre-test and post-test. The population was 16 managers, and the sample was for convenience. An instrument was available for data collection, which was validated by expert judgment and its reliability was determined through a pilot test. The results show that the prevention, negotiation, and mediation dimensions of the conflict transformation improved substantially after the application of the tutorial program; giving as a final conclusion that the application of the tutorial program significant...
20
artículo
Publicado 2025
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The incorporation of morphometric data into cladistic analyses poses methodological challenges, particularly in handling continuous characters and landmark configurations in matrices that include multiple individuals per taxon. Although the program TNT (Tree analysis using New Technology) has integrated functionalities for directly analysing continuous and morphogeometric characters, there remains a need for complementary tools that facilitate data preparation and processing. In this context, we present two open-source applications developed in Python: py_tps2tnt and py_tm2tnt. The former transforms TPS files containing multiple individuals per taxon, performs Procrustes alignments, calculates mean configurations, computes centroid size ranges, allows the selection of inter-landmark distances, and exports various types of data into TNT-compatible formats. The latter, py_tm2tnt, focuses o...
