Lean Thinking Simulation Model to Improve the Service Performance in Fast Food

Descripción del Articulo

El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
Detalles Bibliográficos
Autores: Sandoval, Diana, Palomares, Manuela, Rojas, Jose, Mendoza, Pablo, Raymundo, Carlos
Formato: artículo
Fecha de Publicación:2021
Institución:Universidad Peruana de Ciencias Aplicadas
Repositorio:UPC-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorioacademico.upc.edu.pe:10757/653849
Enlace del recurso:https://doi.org/10.1007/978-981-15-5856-6_34
http://hdl.handle.net/10757/653849
Nivel de acceso:acceso embargado
Materia:Customer service
Discrete events simulation
Fast Food
Lean thinking
LTS model
Simulation model
Losses
Sales
Customer services
Fast-food industries
https://purl.org/pe-repo/ocde/ford#2.11.00
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network_acronym_str UUPC
network_name_str UPC-Institucional
repository_id_str 2670
dc.title.en_US.fl_str_mv Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
title Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
spellingShingle Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
Sandoval, Diana
Customer service
Discrete events simulation
Fast Food
Lean thinking
LTS model
Simulation model
Losses
Sales
Customer services
Fast-food industries
https://purl.org/pe-repo/ocde/ford#2.11.00
title_short Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
title_full Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
title_fullStr Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
title_full_unstemmed Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
title_sort Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
author Sandoval, Diana
author_facet Sandoval, Diana
Palomares, Manuela
Rojas, Jose
Mendoza, Pablo
Raymundo, Carlos
author_role author
author2 Palomares, Manuela
Rojas, Jose
Mendoza, Pablo
Raymundo, Carlos
author2_role author
author
author
author
dc.contributor.author.fl_str_mv Sandoval, Diana
Palomares, Manuela
Rojas, Jose
Mendoza, Pablo
Raymundo, Carlos
dc.subject.en_US.fl_str_mv Customer service
Discrete events simulation
Fast Food
Lean thinking
LTS model
Simulation model
Losses
Sales
Customer services
Fast-food industries
topic Customer service
Discrete events simulation
Fast Food
Lean thinking
LTS model
Simulation model
Losses
Sales
Customer services
Fast-food industries
https://purl.org/pe-repo/ocde/ford#2.11.00
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.11.00
description El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2021-01-13T02:22:26Z
dc.date.available.none.fl_str_mv 2021-01-13T02:22:26Z
dc.date.issued.fl_str_mv 2021-01-01
dc.type.en_US.fl_str_mv info:eu-repo/semantics/article
dc.type.version.none.fl_str_mv http://purl.org/coar/version/c_970fb48d4fbd8a2433
format article
dc.identifier.issn.none.fl_str_mv 21945357
dc.identifier.doi.none.fl_str_mv https://doi.org/10.1007/978-981-15-5856-6_34
dc.identifier.uri.none.fl_str_mv http://hdl.handle.net/10757/653849
dc.identifier.eissn.none.fl_str_mv 21945365
dc.identifier.journal.en_US.fl_str_mv Advances in Intelligent Systems and Computing
dc.identifier.eid.none.fl_str_mv 2-s2.0-85096423187
dc.identifier.scopusid.none.fl_str_mv SCOPUS_ID:85096423187
dc.identifier.isni.none.fl_str_mv 0000 0001 2196 144X
identifier_str_mv 21945357
21945365
Advances in Intelligent Systems and Computing
2-s2.0-85096423187
SCOPUS_ID:85096423187
0000 0001 2196 144X
url https://doi.org/10.1007/978-981-15-5856-6_34
http://hdl.handle.net/10757/653849
dc.language.iso.en_US.fl_str_mv eng
language eng
dc.relation.url.en_US.fl_str_mv https://www.scopus.com/record/display.uri?eid=2-s2.0-85096423187&doi=10.1007%2f978-981-15-5856-6_34&origin=inward&txGid=0c911e094e6b6b1513e10af6dc717ee2
dc.rights.es_PE.fl_str_mv info:eu-repo/semantics/embargoedAccess
eu_rights_str_mv embargoedAccess
dc.publisher.none.fl_str_mv Springer Science and Business Media Deutschland GmbH
publisher.none.fl_str_mv Springer Science and Business Media Deutschland GmbH
dc.source.none.fl_str_mv reponame:UPC-Institucional
instname:Universidad Peruana de Ciencias Aplicadas
instacron:UPC
instname_str Universidad Peruana de Ciencias Aplicadas
instacron_str UPC
institution UPC
reponame_str UPC-Institucional
collection UPC-Institucional
dc.source.journaltitle.none.fl_str_mv Advances in Intelligent Systems and Computing
dc.source.volume.none.fl_str_mv 1183
dc.source.beginpage.none.fl_str_mv 339
dc.source.endpage.none.fl_str_mv 345
bitstream.url.fl_str_mv https://repositorioacademico.upc.edu.pe/bitstream/10757/653849/1/license.txt
bitstream.checksum.fl_str_mv 8a4605be74aa9ea9d79846c1fba20a33
bitstream.checksumAlgorithm.fl_str_mv MD5
repository.name.fl_str_mv Repositorio Académico UPC
repository.mail.fl_str_mv upc@openrepository.com
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spelling 1ef5da8a2f5f2c2f2c9c9cecc635ed5c3001f01c688651621266a7742f2b790a7a630041762891074f47172152d1b039035bd505a319869a9860873edf7ffd04021da2f1b29165990ab4ce165cbf28f5e4ccd9500Sandoval, DianaPalomares, ManuelaRojas, JoseMendoza, PabloRaymundo, Carlos2021-01-13T02:22:26Z2021-01-13T02:22:26Z2021-01-0121945357https://doi.org/10.1007/978-981-15-5856-6_34http://hdl.handle.net/10757/65384921945365Advances in Intelligent Systems and Computing2-s2.0-85096423187SCOPUS_ID:850964231870000 0001 2196 144XEl texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.The fast food industry, specifically the service department, has experienced sustainable economic growth and has evolved in the application of substantial methods, however, it has presented a slowdown due to deficient operation level provided in the customer service area. A large number of customers do not make the purchase owing to a series of unmet trends that face the consumer behaviour which leads to significant economic losses and inefficient service. They have therefore focused their efforts on finding impulse mechanisms through allowing them to migrate to less costly processes and/or to achieve better utilisation of available resources without success. This research inquires into the effectiveness of the Lean Thinking Simulation (LTS) model, which consists in the development of a set of methodological phases and the adaptation of the technological support termed as Digital Change to improve the performance of customer service in Peruvian fast food. The main result of this practical study was defined by a Dashboard in real-time, and as a first approximation of the model, a 17.03% improvement can be shown in the performance of customer service on the fast food selected.Revisión por paresengSpringer Science and Business Media Deutschland GmbHhttps://www.scopus.com/record/display.uri?eid=2-s2.0-85096423187&doi=10.1007%2f978-981-15-5856-6_34&origin=inward&txGid=0c911e094e6b6b1513e10af6dc717ee2info:eu-repo/semantics/embargoedAccessCustomer serviceDiscrete events simulationFast FoodLean thinkingLTS modelSimulation modelLossesSalesCustomer servicesFast-food industrieshttps://purl.org/pe-repo/ocde/ford#2.11.00Lean Thinking Simulation Model to Improve the Service Performance in Fast Foodinfo:eu-repo/semantics/articlehttp://purl.org/coar/version/c_970fb48d4fbd8a2433Advances in Intelligent Systems and Computing1183339345reponame:UPC-Institucionalinstname:Universidad Peruana de Ciencias Aplicadasinstacron:UPCLICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://repositorioacademico.upc.edu.pe/bitstream/10757/653849/1/license.txt8a4605be74aa9ea9d79846c1fba20a33MD51false10757/653849oai:repositorioacademico.upc.edu.pe:10757/6538492026-02-17 17:49:18.889Repositorio Académico UPCupc@openrepository.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Lean Thinking Simulation Model to Improve the Service Performance in Fast Food
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