Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments

Descripción del Articulo

The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research,it was deter-...

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Detalles Bibliográficos
Autores: León Velarde, César Gerardo, Chamorro-Atalaya, Omar, Morales-Romero, Guillermo, Quispe-Andía, Adrián, Trinidad-Loli, Nicéforo, Caycho-Salas, Beatriz, Gamarra-Mendoza, Sofía
Formato: artículo
Fecha de Publicación:2021
Institución:Universidad Tecnológica del Perú
Repositorio:UTP-Institucional
Lenguaje:inglés
OAI Identifier:oai:repositorio.utp.edu.pe:20.500.12867/5454
Enlace del recurso:https://hdl.handle.net/20.500.12867/5454
https://doi.org/10.3991/ijet.v16i20.24559
Nivel de acceso:acceso abierto
Materia:Pedagogical quality
Virtual education
Student satisfaction
https://purl.org/pe-repo/ocde/ford#5.03.01
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dc.title.es_PE.fl_str_mv Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
title Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
spellingShingle Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
León Velarde, César Gerardo
Pedagogical quality
Virtual education
Student satisfaction
https://purl.org/pe-repo/ocde/ford#5.03.01
title_short Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
title_full Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
title_fullStr Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
title_full_unstemmed Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
title_sort Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments
author León Velarde, César Gerardo
author_facet León Velarde, César Gerardo
Chamorro-Atalaya, Omar
Morales-Romero, Guillermo
Quispe-Andía, Adrián
Trinidad-Loli, Nicéforo
Caycho-Salas, Beatriz
Gamarra-Mendoza, Sofía
author_role author
author2 Chamorro-Atalaya, Omar
Morales-Romero, Guillermo
Quispe-Andía, Adrián
Trinidad-Loli, Nicéforo
Caycho-Salas, Beatriz
Gamarra-Mendoza, Sofía
author2_role author
author
author
author
author
author
dc.contributor.author.fl_str_mv León Velarde, César Gerardo
Chamorro-Atalaya, Omar
Morales-Romero, Guillermo
Quispe-Andía, Adrián
Trinidad-Loli, Nicéforo
Caycho-Salas, Beatriz
Gamarra-Mendoza, Sofía
dc.subject.es_PE.fl_str_mv Pedagogical quality
Virtual education
Student satisfaction
topic Pedagogical quality
Virtual education
Student satisfaction
https://purl.org/pe-repo/ocde/ford#5.03.01
dc.subject.ocde.es_PE.fl_str_mv https://purl.org/pe-repo/ocde/ford#5.03.01
description The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research,it was deter-mined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health servicesand welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight im-provement has been determined with the previous semester in which the adapta-tion of online services began, since dissatisfaction on the part of students de-creased by 9.18%.
publishDate 2021
dc.date.accessioned.none.fl_str_mv 2022-06-20T23:47:09Z
dc.date.available.none.fl_str_mv 2022-06-20T23:47:09Z
dc.date.issued.fl_str_mv 2021
dc.type.es_PE.fl_str_mv info:eu-repo/semantics/article
dc.type.version.es_PE.fl_str_mv info:eu-repo/semantics/publishedVersion
format article
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dc.identifier.issn.none.fl_str_mv 1863-0383
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.12867/5454
dc.identifier.journal.es_PE.fl_str_mv International Journal of Emerging Technologies in Learning
dc.identifier.doi.none.fl_str_mv https://doi.org/10.3991/ijet.v16i20.24559
identifier_str_mv 1863-0383
International Journal of Emerging Technologies in Learning
url https://hdl.handle.net/20.500.12867/5454
https://doi.org/10.3991/ijet.v16i20.24559
dc.language.iso.es_PE.fl_str_mv eng
language eng
dc.relation.ispartofseries.none.fl_str_mv International Journal of Emerging Technologies in Learning;vol. 10, n° 20, pp. 255 - 262
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dc.publisher.es_PE.fl_str_mv International Association of Online Engineering
dc.publisher.country.es_PE.fl_str_mv DE
dc.source.es_PE.fl_str_mv Repositorio Institucional - UTP
Universidad Tecnológica del Perú
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spelling León Velarde, César GerardoChamorro-Atalaya, OmarMorales-Romero, GuillermoQuispe-Andía, AdriánTrinidad-Loli, NicéforoCaycho-Salas, BeatrizGamarra-Mendoza, Sofía2022-06-20T23:47:09Z2022-06-20T23:47:09Z20211863-0383https://hdl.handle.net/20.500.12867/5454International Journal of Emerging Technologies in Learninghttps://doi.org/10.3991/ijet.v16i20.24559The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research,it was deter-mined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health servicesand welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight im-provement has been determined with the previous semester in which the adapta-tion of online services began, since dissatisfaction on the part of students de-creased by 9.18%.Campus Lima Centroapplication/pdfengInternational Association of Online EngineeringDEInternational Journal of Emerging Technologies in Learning;vol. 10, n° 20, pp. 255 - 262info:eu-repo/semantics/openAccesshttp://creativecommons.org/licenses/by/4.0/Repositorio Institucional - UTPUniversidad Tecnológica del Perúreponame:UTP-Institucionalinstname:Universidad Tecnológica del Perúinstacron:UTPPedagogical qualityVirtual educationStudent satisfactionhttps://purl.org/pe-repo/ocde/ford#5.03.01Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environmentsinfo:eu-repo/semantics/articleinfo:eu-repo/semantics/publishedVersionTEXTC.Leon_IJET_Articulo_eng_2021.pdf.txtC.Leon_IJET_Articulo_eng_2021.pdf.txtExtracted texttext/plain22853http://repositorio.utp.edu.pe/bitstream/20.500.12867/5454/3/C.Leon_IJET_Articulo_eng_2021.pdf.txtcece840a590620a0dfe2d3554a51f785MD53THUMBNAILC.Leon_IJET_Articulo_eng_2021.pdf.jpgC.Leon_IJET_Articulo_eng_2021.pdf.jpgGenerated Thumbnailimage/jpeg14374http://repositorio.utp.edu.pe/bitstream/20.500.12867/5454/4/C.Leon_IJET_Articulo_eng_2021.pdf.jpgca5576c454a6ef50d1c83c281730d377MD54ORIGINALC.Leon_IJET_Articulo_eng_2021.pdfC.Leon_IJET_Articulo_eng_2021.pdfapplication/pdf850708http://repositorio.utp.edu.pe/bitstream/20.500.12867/5454/1/C.Leon_IJET_Articulo_eng_2021.pdfe590c5b704cb89d046e43c6d912f5b03MD51LICENSElicense.txtlicense.txttext/plain; charset=utf-81748http://repositorio.utp.edu.pe/bitstream/20.500.12867/5454/2/license.txt8a4605be74aa9ea9d79846c1fba20a33MD5220.500.12867/5454oai:repositorio.utp.edu.pe:20.500.12867/54542023-08-01 12:59:41.726Repositorio Institucional de la Universidad Tecnológica del Perúrepositorio@utp.edu.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