Distance education and student satisfaction regarding the pedagogical support services provided in virtual teaching-learning environments

• Autores: León Velarde, César Gerardo, Chamorro-Atalaya, Omar, Morales-Romero, Guillermo, Quispe-Andía, Adrián, Trinidad-Loli, Nicéforo, Caycho-Salas, Beatriz, Gamarra-Mendoza, Sofía
• Formato: artículo
• Fecha de Publicación: 2021
• Institución: Universidad Tecnológica del Perú
• Repositorio: UTP-Institucional
• Lenguaje: inglés
• OAI Identifier: oai:repositorio.utp.edu.pe:20.500.12867/5454
• Enlace del recurso: https://hdl.handle.net/20.500.12867/5454; https://doi.org/10.3991/ijet.v16i20.24559
• Nivel de acceso: acceso abierto
• Materia: Pedagogical quality; Virtual education; Student satisfaction; https://purl.org/pe-repo/ocde/ford#5.03.01

The objective of this article is to know the satisfaction of students with online pedagogical support services, generated by the context of distance education due to the COVID-19 pandemic, which have been provided with various technological tools. During the development of the research,it was deter-mined that there is a satisfaction with the pedagogical support of 61.2%, being the indicators of health servicesand welfare university, those that present the highest satisfaction both with 62.3%, on the other hand, are the indicators registrations and license plates, and psychopedagogical services those that present a greater dissatisfaction of 32.7 and 32.2, respectively. Although the pedagogical support provided by the university must continue to be improved, a slight im-provement has been determined with the previous semester in which the adapta-tion of online services began, since dissatisfaction on the part of students de-creased by 9.18%.