Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs

Descripción del Articulo

ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools...

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Detalles Bibliográficos
Autores: Chanco, Cristhian, Moquillaza, Arturo, Paz, Freddy
Formato: artículo
Fecha de Publicación:2019
Institución:Universidad San Ignacio de Loyola
Repositorio:USIL-Institucional
Lenguaje:español
OAI Identifier:oai:repositorio.usil.edu.pe:usil/9109
Enlace del recurso:https://repositorio.usil.edu.pe/handle/usil/9109
http://dx.doi.org/10.1007/978-3-030-23535-2_1
Nivel de acceso:acceso embargado
Materia:Automatic teller machines
Heuristic methods
Usability engineering
User centered design
ATM systems
Ease-of-use
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spelling Chanco, CristhianMoquillaza, ArturoPaz, Freddy2019-08-12T21:01:11Z2019-08-12T21:01:11Z2019-07ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.Revisado por paresapplication/pdf10.1007/978-3-030-23535-2_1978-303023534-50302-9743Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)https://repositorio.usil.edu.pe/handle/usil/9109http://dx.doi.org/10.1007/978-3-030-23535-2_1spaSpringer VerlagLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)info:eu-repo/semantics/embargoedAccesshttps://creativecommons.org/licenses/by-nc-nd/4.0/Universidad San Ignacio de LoyolaRepositorio Institucional - USILreponame:USIL-Institucionalinstname:Universidad San Ignacio de Loyolainstacron:USILAutomatic teller machinesHeuristic methodsUsability engineeringUser centered designATM systemsEase-of-useDevelopment and Validation of Usability Heuristics for Evaluation of Interfaces in ATMsinfo:eu-repo/semantics/articleLICENSElicense.txtlicense.txttext/plain; charset=utf-8403https://repositorio.usil.edu.pe/bitstreams/baf7660d-3367-4b24-9c32-1d0c6421917b/downloadf9976ed1e62b1fd0bb0352d58dba7be2MD52usil/9109oai:repositorio.usil.edu.pe:usil/91092022-01-31 17:05:51.783https://creativecommons.org/licenses/by-nc-nd/4.0/info:eu-repo/semantics/embargoedAccesshttps://repositorio.usil.edu.peRepositorio institucional de la Universidad San Ignacio de Loyolabdigital@metabiblioteca.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
dc.title.es_ES.fl_str_mv Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
title Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
spellingShingle Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
Chanco, Cristhian
Automatic teller machines
Heuristic methods
Usability engineering
User centered design
ATM systems
Ease-of-use
title_short Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
title_full Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
title_fullStr Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
title_full_unstemmed Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
title_sort Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
author Chanco, Cristhian
author_facet Chanco, Cristhian
Moquillaza, Arturo
Paz, Freddy
author_role author
author2 Moquillaza, Arturo
Paz, Freddy
author2_role author
author
dc.contributor.author.fl_str_mv Chanco, Cristhian
Moquillaza, Arturo
Paz, Freddy
dc.subject.es_ES.fl_str_mv Automatic teller machines
Heuristic methods
Usability engineering
User centered design
ATM systems
Ease-of-use
topic Automatic teller machines
Heuristic methods
Usability engineering
User centered design
ATM systems
Ease-of-use
description ATM systems are part of the devices that have more managed approach and facilitate the use of financial services for people. However, on occasions, displayed interfaces can be frustrating to use. Usability is a principle that contemplates such situations, so it is necessary to have appropriate tools to evaluate ease of use on the products. For this reason, we present a revised version of eighteen usability heuristics proposed for ATM applications. In this paper, we describe the process that is followed from the collection of information, creation of the heuristic set, validation and refinement.
publishDate 2019
dc.date.accessioned.none.fl_str_mv 2019-08-12T21:01:11Z
dc.date.available.none.fl_str_mv 2019-08-12T21:01:11Z
dc.date.issued.fl_str_mv 2019-07
dc.type.es_ES.fl_str_mv info:eu-repo/semantics/article
format article
dc.identifier.doi.none.fl_str_mv 10.1007/978-3-030-23535-2_1
dc.identifier.isbn.none.fl_str_mv 978-303023534-5
dc.identifier.issn.none.fl_str_mv 0302-9743
dc.identifier.journal.es_ES.fl_str_mv Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
dc.identifier.uri.none.fl_str_mv https://repositorio.usil.edu.pe/handle/usil/9109
http://dx.doi.org/10.1007/978-3-030-23535-2_1
identifier_str_mv 10.1007/978-3-030-23535-2_1
978-303023534-5
0302-9743
Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
url https://repositorio.usil.edu.pe/handle/usil/9109
http://dx.doi.org/10.1007/978-3-030-23535-2_1
dc.language.iso.es_ES.fl_str_mv spa
language spa
dc.relation.ispartof.none.fl_str_mv Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
dc.rights.es_ES.fl_str_mv info:eu-repo/semantics/embargoedAccess
dc.rights.uri.es_ES.fl_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
eu_rights_str_mv embargoedAccess
rights_invalid_str_mv https://creativecommons.org/licenses/by-nc-nd/4.0/
dc.format.es_ES.fl_str_mv application/pdf
dc.publisher.es_ES.fl_str_mv Springer Verlag
dc.source.es_ES.fl_str_mv Universidad San Ignacio de Loyola
Repositorio Institucional - USIL
dc.source.none.fl_str_mv reponame:USIL-Institucional
instname:Universidad San Ignacio de Loyola
instacron:USIL
instname_str Universidad San Ignacio de Loyola
instacron_str USIL
institution USIL
reponame_str USIL-Institucional
collection USIL-Institucional
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Development and Validation of Usability Heuristics for Evaluation of Interfaces in ATMs
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