Redesigning a Main Menu ATM Interface Using a User-Centered Design Approach Aligned to Design Thinking: A Case Study

Descripción del Articulo

Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often lack specific techniques or methods to accomplish these designs themselves in a real-world...

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Detalles Bibliográficos
Autores: Moquillaza, Arturo, Falconi, Fiorella, Paz, Freddy
Formato: artículo
Fecha de Publicación:2019
Institución:Universidad San Ignacio de Loyola
Repositorio:USIL-Institucional
Lenguaje:español
OAI Identifier:oai:repositorio.usil.edu.pe:usil/9105
Enlace del recurso:https://repositorio.usil.edu.pe/handle/usil/9105
http://dx.doi.org/10.1007/978-3-030-23535-2_38
Nivel de acceso:acceso embargado
Materia:Automatic teller machines
Human computer interaction
Iterative methods
Software design
User interfaces
Descripción
Sumario:Currently, development teams face many challenges when designing user interfaces. There are more, and more, new methodologies, processes and techniques to make user-centered design. However, these teams often lack specific techniques or methods to accomplish these designs themselves in a real-world development process. The following is a proposal of a user-centered design approach through a case study. The approach was applied to successfully redesign the main menu of an ATM interface of a Peruvian Bank. In this iteration, the convenience of aligning the proposal with proven methodologies such as Design Thinking was observed. This proposal continues to be applied successfully in the development process of the ATM team of said bank.
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