SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.

Descripción del Articulo

The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organi...

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Detalles Bibliográficos
Autores: Angelino Chancco, Evelin, Rodríguez Alvarez, Hilda, Mamani Vilca, Ecler
Formato: artículo
Fecha de Publicación:2020
Institución:Universidad Nacional Micaela Bastidas de Apurímac
Repositorio:UNAMBA-Institucional
Lenguaje:español
OAI Identifier:oai:null:20.500.14195/1372
Enlace del recurso:https://hdl.handle.net/20.500.14195/1372
Nivel de acceso:acceso abierto
Materia:ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
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dc.title.none.fl_str_mv SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
spellingShingle SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
Angelino Chancco, Evelin
ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
title_short SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_full SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_fullStr SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_full_unstemmed SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
title_sort SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
author Angelino Chancco, Evelin
author_facet Angelino Chancco, Evelin
Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
author_role author
author2 Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
author2_role author
author
dc.contributor.author.fl_str_mv Angelino Chancco, Evelin
Rodríguez Alvarez, Hilda
Mamani Vilca, Ecler
dc.subject.none.fl_str_mv ISCAL
SISCAL
Aplicación web
ELSE
topic ISCAL
SISCAL
Aplicación web
ELSE
https://purl.org/pe-repo/ocde/ford#2.02.03
dc.subject.ocde.none.fl_str_mv https://purl.org/pe-repo/ocde/ford#2.02.03
description The electricity company Electro Sur Este in the department of Apurímac has a program called Customer Service Quality Satisfaction Index (ISCAL), whose purpose is to carry out social responsibility activities towards its customers and the population, it does not have a mechanism to control and organize the information of the different activities; Therefore, a web application was developed in C # programming language, TypeScript, JavaScript Sql Server and the cloud installation environment under XP methodology. The pre-experimental design, hypothetical deductive method, having as results that "SISCAL" globally improved the control of activities by 70% with a sample of 4036 activities. And the evaluation of usability and functionality is at the good level.
publishDate 2020
dc.date.accessioned.none.fl_str_mv 2025-11-07T17:05:59Z
dc.date.available.none.fl_str_mv 2025-11-07T17:05:59Z
dc.date.issued.fl_str_mv 2020-03-20
dc.type.none.fl_str_mv info:eu-repo/semantics/article
dc.type.version.none.fl_str_mv info:eu-repo/semantics/publishedVersion
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dc.identifier.citation.none.fl_str_mv IEEE
dc.identifier.isbn.none.fl_str_mv 2709-8990
dc.identifier.uri.none.fl_str_mv https://hdl.handle.net/20.500.14195/1372
identifier_str_mv IEEE
2709-8990
url https://hdl.handle.net/20.500.14195/1372
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dc.publisher.none.fl_str_mv Universidad Nacional Micaela Bastidas de Apurímac
dc.publisher.country.none.fl_str_mv PE
publisher.none.fl_str_mv Universidad Nacional Micaela Bastidas de Apurímac
dc.source.none.fl_str_mv reponame:UNAMBA-Institucional
instname:Universidad Nacional Micaela Bastidas de Apurímac
instacron:UNAMBA
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SISCAL: Control of activities for the satisfaction of quality of customer service Electro Sur Este S.A.A.
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