Efectividad y eficiencia de los equipos de gestión en el logro de los objetivos del servicio de consulta externa, hospitalización y emergencia hospital víctor lazarte echegaray essalud 2000 – 2002

• Autor: Lau Cabanillas, Rosa Amalia
• Formato: tesis doctoral
• Fecha de Publicación: 2005
• Institución: Universidad Nacional de Trujillo
• Repositorio: UNITRU-Tesis
• Lenguaje: español
• OAI Identifier: oai:dspace.unitru.edu.pe:20.500.14414/5556
• Enlace del recurso: https://hdl.handle.net/20.500.14414/5556
• Nivel de acceso: acceso abierto
• Materia: Equipos de gestión, Efectividad, Eficiencia

Aware of the fundamental list that you/they complete at the present time in health, the members of the Teams of Administration and with the purpose of evaluating the proposed objectives, in External Consultation, Hospitalization and Emergency, one carries out the present investigation in the Hospital IV Victor to Rope you Echegaray - EsSALUD, during the period 2000 - 2002. The present investigation is of retrospective, descriptive and longitudinal type and it measures the effectiveness and the members' of the Teams of Administration efficiency. For the development it was used: Tools of Administration (Institutional Operative Plan, Presupposed assigned by service and annual statistical Reports), Tools of Evaluation (Indicators of quality, covering and efficiency, plans and work reports and it interviews), and Tools of legality (Directive, resolutions, administration agreements). In the area of External Consultation, the results show that the Ratio of Medical care for insured was of: 2.34 for insured and the average of time of wait of 45 minutes. In the area of Emergency, the congestionamiento percentage was of: 25.6% and the reason of attention of 9.3%. In the service of Hospitalization, the percentage of occupation of beds was of: 93.7% and the rate of Punctual Prevalency of Infections hospital Intra of 9.3%. with respect to the Evaluation of the Goals of External Consultation, Hospitalization and Emergency during the period 2000 and 2001 these they registered figures above that programmed, while in the year 2002 the goals were not completed to 100%. regarding the costs, the service of Hospitalization was the one that showed costs above the rate during the period 2000 - 2002.El study shows that a high correlation exists between the obtained goals and the acting of the Teams of Administration, discarding the possibility that the results of the goals have been product of chance, what would demonstrate the effectiveness of the members of the Teams of Administration.