Modelo de gestión del policlínico Víctor Larco Herrera para mejorar el servicio de salud.

• Autor: Urcia Bernabé, Braulio
• Formato: tesis de maestría
• Fecha de Publicación: 2017
• Institución: Universidad Nacional de Trujillo
• Repositorio: UNITRU-Tesis
• Lenguaje: español
• OAI Identifier: oai:dspace.unitru.edu.pe:20.500.14414/12393
• Enlace del recurso: https://hdl.handle.net/20.500.14414/12393
• Nivel de acceso: acceso abierto
• Materia: Modelo de gestión; Policlínico; Servicio de salud

ABSTRACT The objective of this study is to design a quality management model based on user satisfaction that contributes to improve the health service of the Víctor Larco Herrera Polyclinic, located in the district of the same name, in the province of Trujillo, department of La Libertad. Due to the existing problem of the low level of satisfaction of the users for the health services in the polyclinic, it was hypothesized that the management model of the Deming Circle contributes to the improvement of the quality of the polyclinic health service. For this purpose, a diagnosis was made of the satisfaction of the users regarding the quality of the health services of the Polyclinic through the execution of a survey; According to the results proposed improvements based on the methodology of the PDCA Cycle or Deming Circle as a model of continuous improvement. Of the services provided, it was found that the medical service is more frequent in use and that users demand a better care of them in terms of examining the patient and explain the results, so improving the time of direct attention to User contributes to a better service of the Polyclinic. As an improvement, it is proposed to use computer tools to reduce the time spent in activities related to patient care through a pilot with three doctors who will perform the actions of Plan, Do, Check and Act, at the end of which the improvement is Implements and starts a new cycle of improvement.