ABSTRACT The objective of this study is to design a quality management model based on user satisfaction that contributes to improve the health service of the Víctor Larco Herrera Polyclinic, located in the district of the same name, in the province of Trujillo, department of La Libertad. Due to the existing problem of the low level of satisfaction of the users for the health services in the polyclinic, it was hypothesized that the management model of the Deming Circle contributes to the improvement of the quality of the polyclinic health service. For this purpose, a diagnosis was made of the satisfaction of the users regarding the quality of the health services of the Polyclinic through the execution of a survey; According to the results proposed improvements based on the methodology of the PDCA Cycle or Deming Circle as a model of continuous improvement. Of the services provided, it wa...