Satisfacción de los servicios brindados por la Sunat en los contadores públicos de la ciudad de Iquitos, año 2021

• Autor: Gutierrez Huaman, Rock Brian
• Formato: tesis de grado
• Fecha de Publicación: 2022
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/9532
• Enlace del recurso: https://hdl.handle.net/20.500.12737/9532
• Nivel de acceso: acceso abierto
• Materia: Satisfacción del cliente; Procedimiento tributario; Tributación; Contadores públicos; https://purl.org/pe-repo/ocde/ford#5.02.04

The objective of this study was aimed at identifying how the services provided by the tax administration are perceived, taking into account the orientation, electronic notifications and the declaration and payment processes within the administration and administrator relations, for them a study of Quantitative approach of a cross-sectional descriptive type and with a non-experimental design, considering accounting professionals who made use of SUNAT services in the last 24 months as the study population, for which a Likert-type questionnaire was applied with a reliability of Cronbach's alpha of 0.951, within the main results it is identified that the participating professionals consider in 52% that they are satisfied with the tax orientation services, that 45% consider themselves satisfied with the electronic notification service, being this aspect the lowest with a fair rating, while For declaration and payment services, most accountants consider that it is at a good to very good level, likewise a significant percentage considers that the services are regular and 11% that they are bad to very bad, so it is important establish strategic alliances in order to improve perception and therefore tax services, which represent an important pillar in the national tax system.