Atención de requerimientos y el cumplimiento del plan diario de recojo de residuos sólidos de la Municipalidad Distrital de San Juan Bautista año 2024

• Autores: Garces Nuñez, Marcela, Guerreiro Macedo, Segundo Ramón
• Formato: tesis de maestría
• Fecha de Publicación: 2025
• Institución: Universidad Nacional De La Amazonía Peruana
• Repositorio: UNAPIquitos-Institucional
• Lenguaje: español
• OAI Identifier: oai:repositorio.unapiquitos.edu.pe:20.500.12737/11475
• Enlace del recurso: https://hdl.handle.net/20.500.12737/11475
• Nivel de acceso: acceso abierto
• Materia: Plan de operaciones; Análisis de necesidades; Residuos sólidos; Municipalidad; https://purl.org/pe-repo/ocde/ford#5.06.02

The handling of service requests is key to meeting institutional objectives and ensuring an efficient solid waste collection service through agile communication. This quantitative, descriptive-correlational, non-experimental, cross-sectional study conducted a census survey of 60 employees from the Solid Waste Management Office of the San Juan Bautista District Municipality; the questionnaire achieved an excellent Cronbach’s alpha of 0.917. Descriptive statistics showed that 75 % rated request handling as good (22 % fair, 3 % poor) and 82 % rated waste collection as good (17 % fair, 2 % poor). The Pearson’s r coefficient was 0.0189 (p = 0.148), indicating no significant relationship and supporting H₀. It is inferred that operations function normally with tolerable delays and that the main challenge is improving human resources. Additionally, incorporating real-time tracking and reporting technologies could reduce response times and enhance transparency, and fostering inter-institutional coordination is essential to optimize resources and ensure service continuity.