Management of public policy in health and user satisfaction of the guasmo sur general hospital in Guayaquil, Ecuador, 2024

• Autores: Carreño Calderon, Ricarte Francisco, Carbajal Llauce, Cecilia Teresita De Jesus, Zambrano Calderon, Marlene Maribel, Herrera Ruesta, Karim Violeta, Ayala Tandazo, Jose Eduardo, Cisneros Prieto, Elisa Amelia, Santacruz Yepe, Rody Ecuador
• Formato: artículo
• Fecha de Publicación: 2024
• Institución: Universidad Cesar Vallejo
• Repositorio: UCV-Institucional
• Lenguaje: inglés
• OAI Identifier: oai:repositorio.ucv.edu.pe:20.500.12692/159530
• Enlace del recurso: https://www.seejph.com/index.php/seejph/article/view/2848/1896; https://hdl.handle.net/20.500.12692/159530; https://doi.org/10.70135/seejph.vi.2848
• Nivel de acceso: acceso abierto
• Materia: Public health policies; User satisfaction; Hospital management; Service quality; Ecuador; Operational efficiency; Hospital infrastructure; https://purl.org/pe-repo/ocde/ford#5.06.02

This study examines the relationship between the management of public health policies and user satisfaction at the Guasmo Sur General Hospital in Guayaquil, Ecuador, during 2024. Through a quantitative approach and a correlational design, the main factors affecting the perceived quality of health services were identified, including accessibility, infrastructure, communication, and operational efficiency. The results show a significant relationship between governing, enabling and value-adding processes with user satisfaction. In addition, it was evident that the availability of resources, transparency in management and hospital infrastructure are key determinants for a positive experience. This analysis offers practical strategies to optimize the quality of health services, highlighting the need for specific interventions that improve administrative management and user perception.