Training in technological tools and performance of employees of a microfinance institution

• Autor: Llontop De Los Santos, Diana Minerva
• Formato: artículo
• Fecha de Publicación: 2023
• Institución: Universidad Nacional Mayor de San Marcos
• Repositorio: Revistas - Universidad Nacional Mayor de San Marcos
• Lenguaje: español; inglés
• OAI Identifier: oai:ojs.csi.unmsm:article/25512
• Enlace del recurso: https://revistasinvestigacion.unmsm.edu.pe/index.php/administrativas/article/view/25512
• Nivel de acceso: acceso abierto
• Materia: technological tools; Moodle; virtual training modalities; Herramientas tecnológicas; modalidades de capacitación virtual

The objective of this study was to identify the most appropriate training program in different software tools for employees of the commercial department of Compartamos Financiera S.A. in the regions of East Lima, Southern Lima, and Piura. The research was carried out during 2022, taking into account the latest trends and technological progress that influence this process. The data collection instrument used was a questionnaire, prepared with Google Forms, which consisted of 25 questions on a Likert scale. A total of 232 surveys were collected from a total of 250 employees. Internal consistency was determined with Cronbach's alpha, and the relationship between the two variables was established by Spearman's correlation hypothesis tests and Pearson's chi-square test. The aforementioned tests found a positive relationship between the variables training in technological tools and performance of employees of the commercial area of Compartamos Financiera S.A.